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Subject: Commissary

The time an inmate will spend in the "hole" or the SHU (special housing unit) is entirely up to the disciplinary hearing officer. Depending upon the offense, it could be as little as a couple of days or as long as several months. They can definitely write letters from the SHU.

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Subject: Sending mail inside

Beautiful 4"x6" color photos on glossy paper printed to the edge in a vibrant finish. They are brilliant!!

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Subject: Offender phone calls

The member has the responsibility to get the new local number to the inmate. If you would like a coupon for the letter service, please let us know and we will pay for it so that you can notify your inmate of the change.

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Subject: Sending mail inside

We estimate that it takes about 2-3 business days to arrive in the facility mail room. Once there, the staff opens each piece for contraband. Be mindful that each facility has their own set of rules as to how long they have to actually deliver the mail to inmates at "mail call"

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Subject: Visitation

The general rule is a hug and a kiss when you arrive and leave and "no contact" during the visit. The guards pretty much determine how liberal the contact might be (i.e. hand holding ok, "touching" not usually). You just have to be VERY careful and aware during the visit as the guards have the final say. They can end the visit or even suspend future visits. The guards want to be respected, too.

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Subject: Sending mail inside

Jails generally provide paper and pencils for inmates to write letters. They also have something called "indigent mail" which is a program offered to those inmates who've not received any money in their commissary trust accounts. The jails are pretty understanding and humane when it comes to inmates staying in touch with loved ones.

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Subject: Sending mail inside

Yes, we will notify you when your inmate has sent you a letter and it will be accessible in your Account Dashboard.

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Subject: Offender phone calls

Yes, Securus will always get something for connecting the calls from the prison, they have the contract to tape record the calls and can charge higher rates than normal because there is no competition to push prices lower. Your decision to use us is based on how much calling you will do. We estimate there is a savings of $5 to $15 per call, with 10 or more calls per month, the savings more than pay for the $19.95 service

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Subject: Halfway house

It depends on how long his incarceration was. If he was in prison over five years, generally they will have 6 months of halfway house. For shorter sentences, the halfway house stay is less, too. It is all about how long the staff feels it will take to ready an inmate for society. Ask YOUR inmate, they absolutely were told how long it would be.

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Subject: Sending mail inside

We estimate that it takes about 3 business days to arrive in the facility mail room. Once there, the staff opens each piece for contraband. Be mindful that each facility has their own set of rules as to how long they have to actually deliver the mail. For instance, the CDCR in California has up to 14 days from receipt. This is a drastic example, but the prison business is not normal and the rules are like a moving target.

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