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Subject: Offender phone calls

Yes, the prisons have contracts with carriers where they share revenue for all outbound calling. You will have to fund that account either as a pre-pay account or get calling cards for your inmate who buys them at the commissary. Our service makes those calls cheaper by getting a local telephone number for the inmate to use. When they call the local number the carrier charges ONLY for a local call - InmateAid covers the long distance portion which is

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Subject: Send inmate money

Depending on YOUR abilities, we estimate $50-75 per week is a generous amount. If you are funding the telephone, then you might adjust that number higher or lower.  Be mindful that an inmate will spend whatever you send them, so only do what you can afford.

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Subject: Offender phone calls

Monthly charge is $19.95 - the recurring billing takes place on the 28th of the prior month. Quarterly charge is $59.85 and takes place of the 28th every three months. They are both $19.95 per month but if you can pay for three months in advance, we reward you with 1000 long distance minutes per month instead of 300 long distance minutes per month

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Subject: Offender phone calls

It depends on a number of factors - What facility is your inmate in? Is it a county, state or federal facility? Where are you (your area code and NXX numbers, which are the second set of three numbers)? Once we area able match the rate center of the prison to your phone number we can determine locality. Local calls are almost always less than long distance except in some states where Securus has the contract; and they are making

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Subject: Commissary

Inmates are allowed to get commissary. Inmates are NOT deprived of the essential materials required to exist. It is prison, not school. Inmates are served meals that are in compliance with minimum nutritional standards set by licensed nutritionists. We know this is not easy information to deal with as loved ones on the outside suffer as much if not more than the inmate. This  is why InmateAid works for so many people. We can help with the things that WILL

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Subject: Visitation

You will have to fill out an application for visitation and go through the approval process. Your name is run through the NCIC list for people with felonies and/or people with warrants against them. Be sure to read the rules for visitation as to what you can wear, what you can bring, etc.

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Subject: Sending mail inside

It takes a few days to make it into the hands of the inmate. The delivery takes 2-3 business days and then once in the mail room, all mail is inspected and read for content. There are delays that occur once there that are out of our control. Please be patient, our delivery success is almost 100%. We do not have an independent verification system - your inmate will have to let you know they've received it.

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Subject: Commissary

It depends on the person and the facility. There are inmates that live on a lot less and and there are inmates that can spend up to the limits on everything and use $300/month or more. What matters is what you can afford, as the prison offers enough for an inmate to subside, what you give is extra. Be careful over-extending yourself as inmates can be good at making loved ones on the outside feel guilty and have you spend

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Subject: Halfway house

Don't do it. It seems like an easy answer but the response from the feds will be swift and severe. Your inmate will go back into federal prison with a higher custody level.

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Subject: Sending mail inside

It depends on the reason as there are many reasons letters get returned to us. If the facility changes their policy and does not allow letters and or photos we definitely refund your money. If the inmate gets moved, released or rejects the letter - no refund. If there was no inmate ID, wrong facility chosen by user, content deemed by the facility to be unacceptable - no refund. If the letter comes back with a reason, we will notify

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