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Subject: General prison/jail questions

Every situation is unique. We have a large number of members using 1000 minutes a month or more. State and county inmates can usually call as much as they want. Federal inmates get 300 minutes per month and 400 minutes for the months of November & December. The problem is the high cost of the calls. If your inmate is calling you long distance, look into getting a local number from InmateAid Discount Telephone Service and reduce the price by

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Subject: General prison/jail questions

Federal inmates go to a meeting that they call "team". The inmates sits with their counselor, case manager and unit team manager. They evaluate the progress of the inmate over the six months. There are NO transfers until 18 months. With three "clean team" meetings the inmate may apply for reclassification of custody status. The status must change before the inmate will be granted a lower designation.

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Subject: General prison/jail questions

In most cases there is no limit to the amount of photos an inmate may receive. In the cases where there are limits, we post the number allowed on their Prison Facility page.

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Subject: General prison/jail questions

100 minutes are added to the normal 300 minutes during the November-December holiday season in the federal prison system only.

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Subject: Offender phone calls

Yes, you still need to do business with the prison phone company - their role is to monitor all of the calls and they have a monopoly arrangement to do so. Instead of registering your old "long distance number" and paying $15-18 per call, you register the new "Local number" and Global Tel can only charge the local line fee - approximately $1.75 per call.

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Subject: Sending mail inside

We have a "Response Service" that will work perfectly for your situation. Your inmate can write you (with photos) and mail it to us. We will upload the contents to your account. You retrieve these letters in your Dashboard area under "Letters from Inmates". For international members this is fast and inexpensive - for people who want privacy, InmateAid allows you to connect with your inmate like using a PO Box for communication.

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Subject: Offender phone calls

The Discount Telephone Service is easy to use - we get you a local land line which allows your inmate's call to you become a local call (from your inmate's facility location - area code) instead of long distance. But there are other steps involved besides simply getting a local land line from us. There is always a prison phone company that you'll have to deal with. When you register with them, you'll use the local land line number we

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Subject: General prison/jail questions

We process thousands of letters with a VERY high rate of success. The phot feature is absolutely the most popular of all our services because so many family members promise to send inmates photos and never have the time to get them posted. We make that easy for you. It usually takes 1-2 business days to get to the facility. We are in a major postal hub and the letters travel pretty rapidly through the system. The only delay

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Subject: Commissary

We partner with Western Union. You may access their Inmate Funds page through our site. There are instances where Western Union may not have a relationship with a facility - you may have to send a money order through the mail

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Subject: Sending mail inside

Books must be sent by the publisher. We partner with Amazon. You may access their site from here and search for the titles that interest your inmate the most.

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