In some places there is a small payment required for seeing the doctor or dentist. If the inmate does not have funds in their account but need medical care they are taken care of. Indigent inmates are given the same treatment as inmates who can pay a $5.00 surcharge.

there is no way for us to know if what you did was correct or not. you should definitely call the facility and tell them what you didi and if the money made it there.

There is no verification by the jail of the receipt of incoming mail. We only know if the letter is returned. If that occurs we investigate the reason and give you options as to what solutions are available. Sometimes a simple remail works, other times there are missing ID numbers, the inmate got moved or the wrong facility was selected - regardless of the reason will resend the letters at no charge.

Yes we can help. But, please be mindful that we are not a replacement for Securus, we make their service cheaper for you to use by finding phone numbers that have their lowest rate per 15-minute call. We can definitely get the price of the calls down to at least $3.15 per call. Send us your number and the facility name - we will give you an honest estimate before you sign-up

The phone service at a particular correctional center is set up through bid process. Whoever has the contract for all inmate outbound calling and to tape record the calls - has essentially a monopoly. Therefore, you have to use them to receive any calls and they do not have anyone competing . The choice is whether you pay them for a long distance call (to your number) or a local call (to a number that we get you). If you

In most cases we can get a number that will make the calls cheaper. There are about 12-13 state prisons that have flat rates where our service will not benefit you. Almost all of the county jails and federal prisons have rates that offer a break with a new number. Carefully read all of the postings about the service on our site. We make it easy to understand and offer assistance and coupons to try the service for a month

The visitation structure is based on the facility and it's custody level. The higher the security level, the more restrictive visitation is. For instance the highest security level of custody does not allow contact visits, the communication is conducted face-to-face through Plexiglas cubicles on recorded telephones. Medium and low security have visitation where the inmates and the visitor sit at a table across from each other - but very limited contact. Minimum security is very liberal where you can sit

If the information is not posted online, you can contact the Clerk of the Courts where the sentence was imposed and apply to receive all of the public filings on the case. You can even petition the judge for that information. If that is not a route you want to take, you might try calling the facility and ask to speak with the case manager, counselor or unit team secretary to get more information.

Letters are processed immediately upon entry unless after 6pm on Saturday, those letters will process Monday morning. We estimate that it takes 2-3 business days to make it to the jail. Once there, the staff opens and reads each piece of mail and inspects it for contraband. Once they decide the mail is fit to be handed out at mail call, your inmate will receive it. Any delay that occurs at the facility is out of our control. We make

sometimes yes, sometimes no. the mail room staff might deliver it to the inmate without it but their rules allow them to send any mail back without an ID. for that reason, we advise using the ID