Our advice would be to speak with the chaplain first. Get a feel for the situation there, although the chaplain is an employee they usually have a level of empathy. If you find that the chaplain is helpful, then their advice should be followed. If you feel that the chaplain is not really listening, then you should take it to the next level and ask to speak to the warden. It is our experience that unless there is a mountain of negative reports on this particular Corrections Officer, they will do nothing. This isn't unusual, but it is hard to handle from the outside, not being able to help when you think something is not right. Also, when speaking with them, keep you voice at a humble level, be respectful and ask politely. If you come off as aggressive or accusatory - they will do nothing because they really do not have to.