You can call our offices 866-966-7100 or go to the Discount Telephone button on your Account Dashboard. Select the state and facility of your inmate, enter the telephone number that you want the new LOCAL line to ring on and which plan best suits your calling pattern - monthly or quarterly. The payment process is like any website you've used before, it's fast and easy. We will email you your new number within an hour or so.
https://www.inmateaid.com/ask-the-inmate/how-do-i-go-about-setting-up-a-phone-acct-for-a-friend-of-mine-in-a-shelby-countyindiana-jail.amp#answer
Accepted Answer Date Created: August 30,2013