You will have to create a "Personal Inmate Page" with your inmate's information, their inmate ID # and the facility they are incarcerated in. Once that page is created, you will then be able to click a button "Send Letter" and process letters and photos right there.
https://www.inmateaid.com/ask-the-inmate/i-dont-understand-how-to-find-my-inmate-on-here-so-i-can-send-a-letter-and-pictures.amp#answer
Accepted Answer Date Created: May 02,2013