I put 40.90 on my phone. Inmate called twice and I'm unable to accept the call. Why is this?

We get you a local telephone number to use with the service at the prison. You cannot use this as a substitute for them, nor can you accept a collect call through our number. The easiest way is to have your inmate buy calling cards from the commissary and dial the local number we issued you - it will ring on your number without changing anything on your end. Calling cards are available at the commissary in denominations of $10, $25, $50 and $100 LOCAL CALLS: $1.60 flat rateLocal LONG DISTANCE (within the state): $3.50 connection fee, $0.40/minute