Our advice is to call the facility and try to speak to the counselor first and see where that gets you. If you feel stonewalled, call the chaplain. If that gets you nowhere, you have to go to the head of the jail, whether that is the warden or a captain and express your concerns in the most humble and respectful manner. If you are convinced after trying a few people that they are not helping you get the information you seek, you might have to go to the press or speak to an elected official in your area that will be able to get answers.
https://www.inmateaid.com/ask-the-inmate/our-inmate-was-hurt-in-jail-we-haven-t-been-able-to-visit-how-do.amp#answer
Accepted Answer Date Created: January 30,2016