The approval process is based on the actual person, not a phone number. Approved people are allowed to change their number at any time for any reason. If this occurs, the facility staff does not have to relay the new number to the inmate. They might, but the rules are against staff passing notes from the outside. You know inmateAID has two services to do just that. Please let us know if you need further help.
If I set up phone service and it never gets used will I be able to be reimburse the money that was paid
This depends on what the service was. If you bought phone minutes and they were not used, the carrier will refund some if not all of what is on deposit. If you bought a phone number then most likely this is a month-to-month service that has no refund regardless of usage as the line is the commodity, not the minutes.
Three-way calls are dangerous for the inmate. Remember, there is a process to be able to receive a call from an inmate. The "no three-way call" rule is actually a rule worthy of enforcement as it allows for an unapproved call recipient to communicate with the inmate. This is considered dangerous for the staff and for the public at large. The prisons and jails spend a lot of money to stop it from happening. Their is software detection on the...Read more
Depending on where they are calling from, the standard times are 6am - 9:30pm. The phones are turned off during "count time" and lockdowns.
Hello and good evening. Can an inmate respond back to you thru this service or thru email? Also I sent mail via here. How would I know if it was received? How much is the minimum balance for an inmate to call you with the setup account? Thanks!
Yes, the inmates may write you through our Letters from Inmates service. We are essentially being your postal address, the inmates writes back to you with our address, we scan it into your account and you can access it through your My Account portal. Inmates have no Internet access. People like the privacy this affords, some do not want their own address used. We estimate it takes 2-3 business days for the mail to reach the facility. Once there, the staff actually opens...Read more
Inmates must initiate the call. They cannot receive incoming calls. Depending upon where there are, there will be ONE carrier that you must use. You can accept a collect call from the inmate, set up a prepaid account or the inmate might be able to pay for their own calls from their commissary account. The carrier's prices are tiered. InmateAid finds the best number to use on THEIR system. In many cases, we can save your inmate $12.00 per call with...Read more
the number we issued in the email notification that comes to your email address about one hour after purchase. make sure that the forward-to number is the correct one.
I have a family member that I want to be able to call me but that $15.00 per call gets expensive. How does this work?
The service is not a replacement for the service at the jail or prison. We get you a telephone number that will make the calls at the carrier's lowest rate. For instance, if you only pay $1.65 for a local call, the savings on ONE call is almost our entire monthly fee. Two call and the savings exceed the cost of our service. Our service is for people that want to speak often to their inmate. A daily savings of...Read more
My husband has been in jail for two weeks and hasn't called or anything even though I payed for calls..do they restrict calls?
Sometimes they do, maybe there is a wait period before the calling may begin. Two weeks for a "husband" seems way too long. If this is the case, call the facility and ask to speak to a counselor. Tell them your concern in the most respectful manner and that should get the phone line working for him.
I've set up the discount call function, However this facility it uses GTL, it does not use this portal. Can I get a refund?
InmateAid's service is not a replacement (or portal) for GTL or any other prison service, we provide a local number matching the same rate center as the jail. Using the local number through GTL is less expensive by several dollars per call, than a long distance call to any other number. Your number was not local to the jail. We recommend either calling GTL and placing the local line on your AdvancePay account or logging into your GTL account and...Read more