The general rule is the phones are on at 6am and off at 9:30, seven days a week. Times vary but this is a very good example. Some inmates may have telephone restrictions for disciplinary reasons which would limit usage altogether. Inmates must have money on their account or have a loved one set up a pre-paid account with a carrier. The inmate may dial out during those times and the amount of the call is debited from the account.
Yes, our service works at all the facilities, but we are not a replacement for the service there or anywhere. Since each county jail uses their own service per location (by government bid), the rates are much higher than they should be because there is no competition. Local calls are cheaper than long distance, so we provide local lines to save a few dollars per call. The people benefit most from our service speak more than once a week. If...Read more
Yes, our services work at every facility in the United States. There are some instances where the phone service does not save money - if that is the case we do not issue a number, we simply refund the transaction. But everything else is reliable and convenient - there is nothing like it on the internet. If you would like an honest estimate of the phones savings, if available, send us your telephone number and the facility name and we will...Read more
Yes, the Discount Telephone Service would be beneficial if you have a long distance number that is not in the Cullman rate center. The current carrier is Telmate and local lines will save you money.
If you have a number from InmateAid, we will replace the number at no charge. If this is from another service you will either have to contact the counselor at Adelanto and request the block removed.
Background checks are usually pretty quick, it should not take longer than five business days. One thing to note, the facility notifies the inmate of the approvals, not the person applying. Therefore, you will have to hear back from your inmate to know when.
You will have to get the new phone number to him. We would be happy to provide you with a coupon code to send a letter (with a photo) to let them know you have a new number for them to dial.
Is there a plan that a inmate can call home and it cost me a flat monthly rate that's cheaper than each phone call?
No, there are no monthly plans from the carrier at the jail/prison. The service is contracted by government bid to about 30 prison phone carriers (GlobalTel*Link, SecurusTech, PayTel, ICSolutions, CityTeleCoin, NCIC, Reliance, Telmate, Encartele, Legacy, Correct Solutions Group to name a few). Only one wins the contract and by definition, they are a monopoly. You now pay their rates whatever they are. Some calls are over $20.00 for 15 minutes. There are other plans similar to our Discount Phone Plan. You can...Read more
Absolutely! The companies that have the local contracts have varying rates. We find the best number for each unique facility. Sometimes the best rate is a local number, other times it's a number from outside of your state that lowers the call price. Send us the name of the facility and your telephone number, we will give you an honest estimate of the savings, if any.
Either call the facility and speak with a case manager or counselor, they have the power to reinstate your line.