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When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are noRead more
You have to call the institution and speak to the "case manager" or "counselor" that oversees your inmate's programming. They can unblock the line for you.Read more
No, inmates cannot receive incoming calls. You can only receive calls from the inmate. Depending on your telephone number, InmateAid might be able to substantially reduce that incoming call. Email us for an honest estimate.Read more
Yes there is, but the savings are only $0.60 per call. Marshall County Jail uses Telmate. The calls are either $3.75 or $3.15 depending on your phone number. Let us know if you would like our help getting the calls for $3.15.Read more
You pay for the line and it is our knowledge of the system that allocates a phone number that you use with the prison phone company to save money. Sometimes there are no savings (we refund the deposit), other times there is a savings of $2-$4 per call, and the best we do is where some county jails are getting $15-25 per 15-minute call... our fee of $20 is covered by the savings. If you talk a lot, this isRead more
there are no limits as long as they have money on their phone account or someone on the other end accepts the call as "collect".Read more
Normally there would be no phone use during a lockdown. However, if the inmate has a phone in their cell, they can still use it, unless the lockdown was so serious they cut the phones off entirely.Read more
The system has a keyword checker much like a search engine. If it hears one of those words, it'll cause a violation. If there is a third voice on the line, it'll trigger a violation. There are also live correction officers listening in real time (not always, just spot checking from time-to-time), the inmate may not have any conversation about "business dealings", so if the guard hears talk of money or business directions that could trigger a violation. One thing isRead more
The inmate determines who they want on their call list, and unless there is something within the offender's file that would obviate a candidate, anyone can be a visitor. Unless the visitor is a felon, then it would require permission from the warden.Read more
As often as they want, as long as there is money on their books to make the callsRead more