The service is for prisons or jails or ANY correctional facility where inmates have access to a telephone in the US. Your account is pending until we email you your number. If for any reason we cannot service your inmate, we will gladly refund your money.
https://www.inmateaid.com/ask-the-inmate/the-new-discount-telephone-service-is-this-only-for-prison-or-for-jail-as-well-i-signed-up-and-paid-but-now-the-status-says-pending-will-i-be-notified-if-i-am-unable-to-use-the-discounted-service-at-his-mercer-county-jail-location.amp#answer
Accepted Answer Date Created: May 03,2013