InmateAID Discount Telephone
Turn $15.00 calls into $1.75 calls.
We make the calls cheaper by getting you a new phone line that will be a cheaper rate for your inmate to call from. You still pay the prison phone service for the local call.
Only $19.95 per month
additional lines only $12.95Pay Monthly get 300 long distance minutes/month
Pay Quarterly get 1000 long distance minutes/month
Here are some Frequently Asked Questions about the InmateAID Discount Phone Service, or you can speak with a customer service representative by calling
para español, número pulse 4
What exactly is an InmateAid phone line?
InmateAid is able to provide you with a new number that will allow your loved one’s to speak with you at a lower rate than if they called your number directly. Most often prison phone companies charge very high calling rates unless your phone number is located where they have the lowest calling rates. We get you a new number that provides the lowest calling rates from the prison phone company - you still have to sign up with them and pay them for the local call.
Often that is a new number that is local to the prison, but sometimes the long distance rate is less expensive than the local rate. Either way, we get you the best rate possible. When the inmate calls the new number, we automatically connect that call to your permanent phone number.
InmateAid provide local or long distance telephone numbers only; this means your inmate will be placing a call through the prison phone company to a number with the best rate and you will avoid paying crazy telephone rates - savings that are only possible by having a new number that gets you the lowest rate possible.
What type of customer would benefit the most using the InmateAid Discount Phone Service?
Does the InmateAid phone service replace the prison/jail phone service?
Why do I still have to pay two companies?
Can InmateAid save my inmate money if they are in a county or local jail?
Many people assume if the area codes are the same as the jail facilities the call will be local but quite often the call will be considered long distance.
Can InmateAid save my inmate money if they are in a federal prison?
If I have an account with Global Tel Link, Securus, IC Solutions or others where I have to pay them first, then pay them again to use your number?
The number that you opened the account with
Since you are pre-paying the prison phone service for your inmate (i.e. Securus, IC Solutions, Global Tel*Link, PayTel, CityTeleCoin, Telmate), you may have to treat this new LOCAL number as a NEW ACCOUNT with them as they may not allow you to move money from the old number to the new number.
Why do the services like Global Tel Link or Securus tell us your service is a scam?
Simple, we are the only way around the system that they operate to maximize the most profit from people forced to use their service. There is no other alternative. To beat their criminal pricing, you need a LOCAL line. If your line is already local we will NOT be able to save you money. If it is LONG DISTANCE, this service will save you money. Our price to secure a LOCAL telephone line is the lowest in the industry. You can read what the government has to say about this service: FCC endorses "Low Cost Call Routing Service" with ruling against Securus for blocking lines that will save you money
What if my inmate gets moved, do I have to sign up and pay again?
InmateAid's longtime policy has been to replace phone numbers on active accounts at NO CHARGE, no matter the reason. If your inmate gets transferred, email us the new location and we will have a new number for you, usually within an hour of your request. If the line gets blocked, we replace the number, no questions and no cost.
What if we get the line and shortly thereafter my inmate gets released, are there any refunds for the unused minutes?
Why are some local calls more expensive through Securus than long distance calls through them?
Securus has been charging local numbers $12-15 per call and the long distance calls are about $3.00 per call. It is clearly a move that is aimed at confusing people who look to "Low Cost Routing Services" to save money. This is not is all cases but we are seeing it in about half the cases. When the discounts are reversed, we simply get long distance numbers for people who are local.