Discount Telephone Service

Frequently Asked Questions

InmateAid is able to provide you with a new number that will allow your loved one’s to speak with you at a lower rate than if they called your number directly. Most often prison phone companies charge very high calling rates unless your phone number is located where they have the lowest calling rates. We get you a new number that provides the lowest calling rates from the prison phone company - you still have to sign up with them and pay them for the local call. 

Often that is a new number that is local to the prison, but sometimes the long distance rate is less expensive than the local rate. Either way, we get you the best rate possible. When the  inmate calls the new number, we automatically connect that call to your permanent phone number.

InmateAid provide local or long distance telephone numbers only; this means your inmate will be placing a call through the prison phone company to a number with the best rate and you will avoid paying crazy telephone rates - savings that are only possible by having a new number that gets you the lowest rate possible.

NO. InmateAid only provides a local number that is forwarded to your current phone line. It can be a cell number or a land line. The rates being charged by the phone companies working with the prisons are unbelievably high. The only way to beat them is to have a local line so that the cost per call is at the lowest per-minute rate they offer.


Regardless of the outbound calling format (whether GlobalTel, Securus or IC Solutions), you have to fund the prison account for the inmate to call out. However, it is cheaper for an inmate to call a "local number" than a "long distance number". We are simply providing a LOCAL NUMBER, not replacing the prison telephone service provider.

The number that you opened the first account with is a long distance number. When your inmate calls from the prison or jail, the time of the call is charged the long distance rate. When you get a LOCAL number from InmateAid, you will have to establish a new account with the service.  You are going to be paying a substantially lower rate with this line than the long distance line.

Since you are pre-paying the prison phone service for your inmate (i.e. Securus, IC Solutions, Global Tel Link, PayTel), you will have to treat this new LOCAL number as a NEW ACCOUNT with them as they will not allow you to move money from the old number to the new number.

The savings vary from each state and even from facility to facility. They are determined by how much the prison phone provider charges for long distance telephone calls. The savings can be as much as 90% but are typically less than that.

Yes, InmateAid can help you if your loved one is in a county or local jail and can provide you with local numbers in most cases. Long distance call costs from inmates are very highUsing the local number we provide can help you save up to 70% on each jail call.

Many people assume if the area codes are the same as the jail facilities the call will be local but quite often the call will be considered long distance.

InmateAid does not own the lines. We pay for them when you order them and the phone company has a No Refund Policy. The phone line is the commodity, not the minutes used. The minutes do not rollover to the next month, either. The term you select is the term the line "rental" is good for. Please make sure you understand, once the line is issued to you, there are No Refunds.

They don't block all lines, they do so in cases where the savings are the greatest. When they block you from paying $1.65 per call (with our numbers) instead of $12.85 for your current number it is for obvious reasons. Securus is greedy. Securus discriminates against certain phone numbers - we remedy their injustice.  You are entitled to procure local lines to save money, the government is not opposed, nor are the prisons, jails and detention centers. Only Securus doesn't like it.

There are no restrictions in the United States using ANY telephone number you choose. The telephone lines were deregulated in 1969.  The Federal Communications Commission (FCC) website endorses "Low Cost Inmate Call Routing Services" after winning a lawsuit versus Securus, for blocking lines - now it's against federal law.  Securus appealed the decision and the government ruled in favor of the families and affirmed their anti-blocking directive against them.  If there was a security concern as Securus would like to tell you, the court would have certainly ruled in their favor. 

But we know they try and still do so. If that ever happens with an InmateAid number we will replace it for you within an hour at no charge.



InmateAid's longtime policy has been to replace phone numbers on active accounts at NO CHARGE, no matter the reason. If your inmate gets transferred, email us the new location and we will have a new number for you, usually within an hour of your request. If the line gets blocked, we replace the number, no questions and no cost.

There is a fee for overage minutes that is billed at $0.089/minute. We send invoices in increments of overage amounts that require collection by the utility. If we do not get remittance we will charge the card on file - if the card is declined the telephone company temporarily suspends the service until payment is made. Invoices and Payments are located in your My Account area when you login to your account. Reinstatement is immediate.

If you have accrued an overage charge, sometimes the better option is to switch to the Quarterly Plan which means you pay for three consecutive months and get the 1000 minute/month plan. We will make allowances where you may use the overage amount paid in that month to upgrade your plan, effectively erasing the overage fee.

You would normally be charged $19.95 on the 28th of each month under the Monthly Plan; upgrading plans using the overage fee paid in will bring you the additional minutes needed to avoid overages going forward. You would pay for two more month at $39.90 ($19.95 x 2), but increasing the minutes in the month you're in by 700 additional. Under this option you would not have another payment due on the plan for the next three forward months ($59.85 due at the next Q-Plan billing).

Securus has been charging local numbers $12-15 per call and the long distance calls are about $3.00 per call. It is clearly a move that is aimed at confusing people who look to "Low Cost Routing Services" to save money. This is not is all cases but we are seeing it in about half the cases. When the discounts are reversed, we simply get long distance numbers for people who are local.

You can go to the Securus website's Rate Calculator that you could use to see what the calls cost before signing up with us or them.

Our service is selling a utility from an outside company licensed to issue phone lines. The telephone line is the commodity, not the usage of minutes and it's cost is a fixed amount to InmateAid upon activation. Our provider has made it clear that the numbers they issue to our Members are non-transferrable and unusable by them upon deactivation.  

Therefore, our service is a no-contract, month-to-month service for as long as you need the savings. If we get you a line on Monday and the inmate is released on Tuesday and no calls took place there are still no refunds, We pay for the line from your order and it will remain active until the end of the term you select. Once the number is issued and activated, the utility cannot resell this line to another citizen - by federal law.  It must be quarantined for many months and it becomes dormant. 

Simple, we are the only way around the system that they operate to maximize the most profit from people forced to use their service. There is no other alternative. To beat their criminal pricing, you need a LOCAL line. If your line is already local we will NOT be able to save you money. If it is LONG DISTANCE, this service will save you money. Our price to secure a LOCAL telephone line is the lowest in the industry. You can read what the government has to say about this service: FCC endorses "Low Cost Call Routing Service" with ruling against Securus for blocking lines that will save you money

Yes, InmateAid can help you if your loved one is in a federal prison and can provide you with local numbers in most cases. Local calls from ALL federal prisons are 6 cents per minute. Long distance call cost 23 - $1.00 per minute. The inmates are allowed 300 minutes per month; the difference to the inmates calling account is $18 for local calls versus $69 - $300 for long distance. The fee InmateAid charges for the local line is offset by the HUGE cost spread.

People that speak to their inmate more than once per week are our most satisfied user. High volume callers are saving hundreds of dollars per month. You have to justify getting the number from us with the savings. Only you know how much you talk, and more importantly how much you WANT to talk.

By using an InmateAid number, you are lowering the price of the call. Only one company may provide outbound inmate calling services to any given one prison, jail or detention center. There is no competition. Therefore, we are not replacing that service, we are simply providing a number that makes their call price less (based solely on the telephone number). People that come to InmateAid are already getting gouged, they are looking for a better option.

You have to use the prison phone company regardless, it is them that is discriminating based on where the call is going. We use call-forwarding to help you get around their highest fee structure. We get you a number that saves off the price of each call, and it usually takes only a few to actually pay for our service with the savings. For people that speak to their inmate everyday, the savings per month exceeds well over $100.00. 

Some companies have a Rate Calcualtor on their site. You may use these links to check their current calling rates:


Remember, InmateAid is not replacing the phone service at the jail or prison, we are using call-forwarding numbers so that you may get calls from your inamte at the cheapest published rate, legally. You are going to pay the company that has the contract for all inmate calls. In 75% of the cases, a different phone number makes a world of difference in the price. We find the best option for savings, you use our number as yours until the inmate gets released. 

Do the math. You are looking into this because the calls are bloody expensive. If the InmateAid number saves $5.00 per call, it only takes four calls per month to have the price difference pay for your number. If you talk to your inmate everyday for a month, you save $5.00 x 30 days or $150.00 in real savings. Is that worth $19.95? This picture explains why our Members love paying two companies.

The recurring charge occurs on the 28th of every month. This is payment for the next month's service. All lines are paid for at the utility electronically on the first of every month. Both the company and the member have a 2-3 day window where we can square their business for the month. Accounts where the card on file is declined, the service is suspended. An invoice is emailed to be paid at your convenience - line activated immediately upon payment. If you get charged and do not want the service in the next month we will cancel the service going forward and refund the $19.95. Once the service is activated into the next month we cannot offer a refund.  If you would like to cancel, you must send an email to We will send you a return email acknowledging your request. This serves as your receipt that there will be no further charges to your account.