Frequently Asked Questions
InmateAid is able to provide you with a new number that will allow your loved one’s to speak with you at a lower rate than if they called your number directly. Most often prison phone companies charge very high calling rates unless your phone number is located where they have the lowest calling rates. We get you a new number that provides the lowest calling rates from the prison phone company - you still have to sign up with them and pay them for the local call.
Often that is a new number that is local to the prison, but sometimes the long distance rate is less expensive than the local rate. Either way, we get you the best rate possible. When the inmate calls the new number, we automatically connect that call to your permanent phone number.
InmateAid provide local or long distance telephone numbers only; this means your inmate will be placing a call through the prison phone company to a number with the best rate and you will avoid paying crazy telephone rates - savings that are only possible by having a new number that gets you the lowest rate possible.
NO. InmateAid only provides a local number that is forwarded to your current phone line. It can be a cell number or a land line. The rates being charged by the phone companies working with the prisons are unbelievably high. The only way to beat them is to have a local line so that the cost per call is at the lowest per-minute rate they offer.
Regardless of the outbound calling format (whether GlobalTel, Securus or IC Solutions), you have to fund the prison account for the inmate to call out. However, it is cheaper for an inmate to call a "local number" than a "long distance number". We are simply providing a LOCAL NUMBER, not replacing the prison telephone service provider.
The number that you opened the first account with is a long distance number. When your inmate calls from the prison or jail, the time of the call is charged the long distance rate. When you get a LOCAL number from InmateAid, you will have to establish a new account with the service. You are going to be paying a substantially lower rate with this line than the long distance line.
Since you are pre-paying the prison phone service for your inmate (i.e. Securus, IC Solutions, Global Tel Link, PayTel), you will have to treat this new LOCAL number as a NEW ACCOUNT with them as they will not allow you to move money from the old number to the new number.
The savings vary from each state and even from facility to facility. They are determined by how much the prison phone provider charges for long distance telephone calls. The savings can be as much as 90% but are typically less than that.
Yes, InmateAid can help you if your loved one is in a county or local jail and can provide you with local numbers in most cases. Long distance call costs from inmates are very high. Using the local number we provide can help you save up to 70% on each jail call.
Many people assume if the area codes are the same as the jail facilities the call will be local but quite often the call will be considered long distance.
InmateAid does not own the lines. We pay for them when you order them and the phone company has a No Refund Policy. The phone line is the commodity, not the minutes used. The minutes do not rollover to the next month, either. The term you select is the term the line "rental" is good for. Please make sure you understand, once the line is issued to you, there are No Refunds.
They don't block all lines, they do so in cases where the savings are the greatest. When they block you from paying $1.65 per call (with our numbers) instead of $12.85 for your current number it is for obvious reasons. Securus is greedy. Securus discriminates against certain phone numbers - we remedy their injustice. You are entitled to procure local lines to save money, the government is not opposed, nor are the prisons, jails and detention centers. Only Securus doesn't like it.
There are no restrictions in the United States using ANY telephone number you choose. The telephone lines were deregulated in 1969. The Federal Communications Commission (FCC) website endorses "Low Cost Inmate Call Routing Services" after winning a lawsuit versus Securus, for blocking lines - now it's against federal law. Securus appealed the decision and the government ruled in favor of the families and affirmed their anti-blocking directive against them. If there was a security concern as Securus would like to tell you, the court would have certainly ruled in their favor.
But we know they try and still do so. If that ever happens with an InmateAid number we will replace it for you within an hour at no charge.
InmateAid's longtime policy has been to replace phone numbers on active accounts at NO CHARGE, no matter the reason. If your inmate gets transferred, email us the new location and we will have a new number for you, usually within an hour of your request. If the line gets blocked, we replace the number, no questions and no cost.
There is a fee for overage minutes that is billed at $0.089/minute. We send invoices in increments of overage amounts that require collection by the utility. If we do not get remittance we will charge the card on file - if the card is declined the telephone company temporarily suspends the service until payment is made. Invoices and Payments are located in your My Account area when you login to your account. Reinstatement is immediate.
If you have accrued an overage charge, sometimes the better option is to switch to the Quarterly Plan which means you pay for three consecutive months and get the 1000 minute/month plan. We will make allowances where you may use the overage amount paid in that month to upgrade your plan, effectively erasing the overage fee.
You would normally be charged $19.95 on the 28th of each month under the Monthly Plan; upgrading plans using the overage fee paid in will bring you the additional minutes needed to avoid overages going forward. You would pay for two more month at $39.90 ($19.95 x 2), but increasing the minutes in the month you're in by 700 additional. Under this option you would not have another payment due on the plan for the next three forward months ($59.85 due at the next Q-Plan billing).
Securus has been charging local numbers $12-15 per call and the long distance calls are about $3.00 per call. It is clearly a move that is aimed at confusing people who look to "Low Cost Routing Services" to save money. This is not is all cases but we are seeing it in about half the cases. When the discounts are reversed, we simply get long distance numbers for people who are local.
You can go to the Securus website's Rate Calculator that you could use to see what the calls cost before signing up with us or them.
Our service is selling a utility from an outside company licensed to issue phone lines. The telephone line is the commodity, not the usage of minutes and it's cost is a fixed amount to InmateAid upon activation. Our provider has made it clear that the numbers they issue to our Members are non-transferrable and unusable by them upon deactivation.
Therefore, our service is a no-contract, month-to-month service for as long as you need the savings. If we get you a line on Monday and the inmate is released on Tuesday and no calls took place there are still no refunds, We pay for the line from your order and it will remain active until the end of the term you select. Once the number is issued and activated, the utility cannot resell this line to another citizen - by federal law. It must be quarantined for many months and it becomes dormant.
Simple, we are the only way around the system that they operate to maximize the most profit from people forced to use their service. There is no other alternative. To beat their criminal pricing, you need a LOCAL line. If your line is already local we will NOT be able to save you money. If it is LONG DISTANCE, this service will save you money. Our price to secure a LOCAL telephone line is the lowest in the industry. You can read what the government has to say about this service: FCC endorses "Low Cost Call Routing Service" with ruling against Securus for blocking lines that will save you money
Yes, InmateAid can help you if your loved one is in a federal prison and can provide you with local numbers in most cases. Local calls from ALL federal prisons are 6 cents per minute. Long distance call cost 23 - $1.00 per minute. The inmates are allowed 300 minutes per month; the difference to the inmates calling account is $18 for local calls versus $69 - $300 for long distance. The fee InmateAid charges for the local line is offset by the HUGE cost spread.
People that speak to their inmate more than once per week are our most satisfied user. High volume callers are saving hundreds of dollars per month. You have to justify getting the number from us with the savings. Only you know how much you talk, and more importantly how much you WANT to talk.
By using an InmateAid number, you are lowering the price of the call. Only one company may provide outbound inmate calling services to any given one prison, jail or detention center. There is no competition. Therefore, we are not replacing that service, we are simply providing a number that makes their call price less (based solely on the telephone number). People that come to InmateAid are already getting gouged, they are looking for a better option.
You have to use the prison phone company regardless, it is them that is discriminating based on where the call is going. We use call-forwarding to help you get around their highest fee structure. We get you a number that saves off the price of each call, and it usually takes only a few to actually pay for our service with the savings. For people that speak to their inmate everyday, the savings per month exceeds well over $100.00.
Remember, InmateAid is not replacing the phone service at the jail or prison, we are using call-forwarding numbers so that you may get calls from your inamte at the cheapest published rate, legally. You are going to pay the company that has the contract for all inmate calls. In 75% of the cases, a different phone number makes a world of difference in the price. We find the best option for savings, you use our number as yours until the inmate gets released.
Do the math. You are looking into this because the calls are bloody expensive. If the InmateAid number saves $5.00 per call, it only takes four calls per month to have the price difference pay for your number. If you talk to your inmate everyday for a month, you save $5.00 x 30 days or $150.00 in real savings. Is that worth $19.95? This picture explains why our Members love paying two companies.
The recurring charge occurs on the 28th of every month. This is payment for the next month's service. All lines are paid for at the utility electronically on the first of every month. Both the company and the member have a 2-3 day window where we can square their business for the month. Accounts where the card on file is declined, the service is suspended. An invoice is emailed to be paid at your convenience - line activated immediately upon payment. If you get charged and do not want the service in the next month we will cancel the service going forward and refund the $19.95. Once the service is activated into the next month we cannot offer a refund. If you would like to cancel, you must send an email to email@example.com. We will send you a return email acknowledging your request. This serves as your receipt that there will be no further charges to your account.
Ashley H.I love you guys!! Your amazing!! I really appreciate it I wouldn't even bother about asking for a coupon that but it was kind of needed! Thank you so much
Virginia D.This is the second time that I have used this service.... I really like it.... thank you
Nadja S.I want to thank you for this site! It's wonderful to be in touch quicker with my husband - i live in Denmark and my husband is incarcerated in CT/Newtown - so to know he get my letters only after 2-3 days instead of 10-15 days is heaven to us, means more letters for me and him, when we have this long distance relationship, between us, until we finally can be together!. So thanks for the great site - and low price on postcards and letters.
Joanne A.I absolutely LOVE this company, especially "ask an inmate". They are very honest, helpful and normal good people with class and a sense of humor. Keep up the excellent work! Much respect to the founder of this company.
Melody F.Thank you so much for ur good gesture I appreciate it and your company for doing good business.... If you tell me where i can give a good review i will go and do so ... Thanks again
Stephanie B.Thank you. So happy I found this site. Love it. Have a great day.
John A.Thank you , finally able to get a legit, website , easy to navigate and get info.
Cara G.I love this site!..I wrote earlier, "I wish that they would allow you to get one free incoming letter from your inmate just to help people like me who are seriously broke and almost homeless. I have 2 letters from my son that been sitting in my account and I have no money to read them. But I still really like this site and will use it whenever I have the money and for as long as my son is incarcerated" - YOU SENT ME THE LETTERS FOR FREE!!! I CAN'T BELIEVE THE GENEROSITY, WOW!!! I LOVED YOU BEFORE, NOW I CAN'T THANK YOU ENOUGH. INMATEAID, YOU ARE FANTASTIC!!
Nellie D.I want to thank you for this site to serve our loved ones who is in jail to put a smile on there face to know they are not forgotten that we love our loved ones you guys are awesome thank you for a awesome site that you can choose to send a post card letter etc Great job all of you!!
Todd H.I talked to you a few months ago and y'all looked up how much the bill would be and you compared to yours and I wouldn't have saved any money. Can y'all do it again my inmate has moved they are now in Arrendale State Prison in Georgia. I hope you can help save me some money. If not I thank you for helping and being honest to me last time and this one
Brenda M.Thank you for making it easy to get to communicate with my son, wonderful service and very helpful, I would recommend your service to every one!
Ronda L.Thank you so much for your help you guys are awesome
Linda C.I WOULD LIKE TO THANK ALL OF YOU AT INMATEAID SERVICES. WITHOUT YOU OUR SONS AND DAUGHTERS DID NOT RECEIVE SOMETHING SO SPECIAL LIKE THIS. I'M VERY GRATEFUL TO ALL OF YOU! AND I'M WISHING ALL OF YOU AND YOUR FAMILIES A SAFE AND HAPPY MERRY CHRISTMAS .
Jurnee A.I want to change to 1,000 minutes quarterly. Is there anyway you can add that to my account and I'll pay the difference? Paid $35 already for the 300 minutes. Please let me know, thanks! Love this service so far!(:
Ruth B.This is a great service for our family members especially during the holidays thanks so much for your services and support for our loved ones....
Candice C.You guys rock - thank you for taking care of my brother while he is incarcerated!!
Lori R.Wonderful! Thank you so very much for your service! He has gotten the postcards and it is a big help and exciting for them to get them. Thank you very much for your services! :)
Kimberly A.Hi! I think you're running a site that can really change things for the loved ones of incarcerated individuals. Writing and immediately sending a letter or postcard via your service is pretty cool!
Robert T.I do thank you very much for helping me get to set up I just want to be able to talk to my son and all the help you've given me I do appreciate. I wouldn't know how to do this myself because I'm never had to deal with this. Thank you for providing the opportunity be able to talk to my son while he was incarcerated, thank you very much god bless you. Robert
Kendra G.I just want to say thank you from the bottom of my heart for all of your help with getting my number changed so that Securus would accept it and let my husband call me. Your company truly stands by word and if a number does not work you gladly change it and make it right. Thanks again for being one of the few honest companies in this crazy world.
Kimberly C.To the individual who cleared things up with me I really respect them. I must say I am woman enough to say that I'm sorry for not believing in InmateAid... nevertheless sometimes emotions occur because there are so many scams out there. I must say whomever came up with this idea really did a great thing, my brother called tonight, he received it today. Thanks InmateAid.com, YOU HAVE MY VOTE !!
Vickie D.I am a new customer... InmateAid has provided my family and I a way to say connected to our loved one. I have sent several emails, photos included and ordered magazines. I can't begin to express the appreciation on both sides for this service. The service you provide is affordable, trustworthy and reliable. Your website and navigation is clear and easy to utilize. Thank you
Kecia P.Just like to say ThankYou for your professionalism and assistance shown to me via phone the representive was very courteous and took the time out to aid me her conduct should be noted and praised with appreciation ThankYou K
Lindsay S.InmateAid has been extremely helpful to me in this tough time. Securus has been robbing me blind and I have been very frustrated at the customer service I have received from them. InmateAid has given me a way for my loved one to communicate with me more often and we could not be more grateful. I will recommend this service to anyone facing this situation in the future.
Jennifer J.Thank you so much for being so helpful :) GREAT CUSTOMER SERVICE, I will recommend your service to other people who have loved ones in incarcerated, it makes things a little easier for us out here trying to keep contact and take care of those ones we love who are suddenly ripped from our lives. Whether they deserve it or not the family and friends that care about them dont and often get treated like they are criminals too but inmateaid makes it easier to stay connected and get the inmates the things they need without the families having to go through extra trouble to get it....I guess I feel especially grateful after having to deal with GTL..so again Thank you!!!
Carla C.I'm just sending a message to say I think what you do is great. My son is in prison in Tucson. I will be sending him a letter on Sunday. I wish I could do his letter right now but short on funds at the moment. I just want you to know your website means the world to me and my son
Amanda H.Thank you so much for making it easy to reach my inmate.You guys ROCK!! I would like to cancel my discount phone line please. My inmate has been released. Thank you from the bottom of my heart, Amanda
Sharon M.Thanks very much for taking care of this issue so quickly. I hope I never have to use anything related to an inmate ever in the future but I do appreciate companies such as yours that try to make the experience as positive as possible. Have a good weekend.
Heather G.Hello I would like to let you know how great this service is. My husband is in jail right now and he was so excited to receive the pictures I sent. Thank you so much for your services. All the prisoners have to hold on to and cherish is pictures & letters from loved ones. Thanks again I love the services you offer. Its great. Have a wonderful day.
Andrew R.Thank you for taking the time to explain your services to me and refunding my money so promptly. If your phone service is as good as your customer service, I have no doubt that you are a better phone service provider than Securus. If I am able to use your service in the future, I will. I will also recommend your service to people who I know have loved ones in prison. Thank you for the prompt and courteous customer service and taking the time to not only e-mail me, but also explain to me over the phone exactly how your service works.
Dianna M.Yes.. you helped me with a coupon so that I could write him. I was terribly distraught about not being able to talk to him and spending so much money on basically scams. But you guys helped me.. Thank you for that. I recently visited your Facebook page. Have you read an unhappy post about their letter not being received. I did post myself of what you did for me and that my son did in fact receive his letter and the picture. He was very happy!!
Vicky A.Your service is the best, i live in Greece but my inmate is in a New York's jail, i had to wait 20 days in order he gets my letter and with your service he gets it in 3-4 days. Thank you so much
Melinda S.AH! Thanks yea we have been together for 16 years if I did not know it by now it would be ill at me! That was real nice! I will be sure to tell him about your birthday reminder. He would appreciate that a company thought that much about inmates to remind there loved ones.
Melinda S.Thank You! I think your services are the first I have had no trouble using. I really appreciated that!
Gina F.thank you simple easy process..ill be able to write all the time now
Lisa D.Thank you for being so efficient
Mindy K.Thank you, I'm sorry I was impatient. My son received the letter and pictures yesterday. I will recommend you to everyone I know, that has friends or loved ones inside walls. Thanks again!!
Kim L.I was able to get my message to go thru to my inmate friend. Thank you for this service!
Cassandra H.Hi I am so happy you have these services.
Tracey C.Hi I think this service is a wonderful idea I have used it for the first time today, at first I was a bit worried and thought oh no what do I do, where do I go, but after looking around for a few minutes I end up working it all out. Thankyou for making it so simple to use to get photos and letters across to the inmates. Have a wonderful day.
Marsha H.Thank you so much for creating Inmate aid. My son was just sent their and I have been on pens and needle until I saw your site. This is a wonderful site for parents and friends to communicate with their loves ones. I know now, I can send my son a letter and that he will get it. Thank you, Thank you, God bless you for putting this service for inmates together.
April D.Thank you so much for your assistance !!! This site does everything that I need to help my inmate. There is no other place on the Internet that has it all in one place - thank you InmateAid !!!
Brian A.Thank you so very much for your aMaZiNg assistance in this matter! I am a 22 year active duty, 30+year total service, combat wounded (multiple times), 100% disabled, honorably discharged, retired U.S. Marine Corps veteran on an extremely small fixed income. Your recent action REALLY means a lot to me! Semper Fidelis, Carpe Diem, and God bless you and your service!
Terri T.Just wanted to say thank you so so much and Merry Christmas to everyone there!!... Your service is so valuable to me personally and many many others. You do a great job! Merry Christmas and to all, a good night!! :-)
Tammy D.Thank y'all so much for answering my questions Tammy D
Anna G.This is a great site!
Kristie J.Really great way to get mail to my son much quicker!
Donna K.Not only was I able to send letters so conveniently, but I was able to set up a local phone number saving many dollars on long distance collect phone service to speak to my son more often. Thank you inmateAid.
Donna K.I have been contacting many online services that profess to be able to help me only to be frustrated and led down a merry path, until InmateAid. You truly stand by your name!
Ahmed A.This is a humble note of appreciation for the outstanding services provided by InmateAid. I would love to recommend your indispensable services to families and friends of inmates. Thank you again for your great services!
Anja S.THANK YOU FOR BEING A BRIDGE OVER TROUBLED WATERS! I was told you are a scam but after my niece wrote me back I knew you are for real. Do you really know how much you mean to us out here!? God bless you!
Miss B.Hi I just wanted to say I love this service it is amazing and makes it so much simpler I am a mother of two young kids and I can sit right in my own home write and send it in one click it's amazing keep up the great work
Gabrielle W.Aww, you guys are the absolute sweetest. Thanks so much for making him feel closer to me than he actually is. XOXO
Beverly P.thank you for your service its wonderful. A prison employee told me over the phone when he called to see how Im feeling (I have leukemia) that your service was probably a scam because he’d been employed at the prison for years and never heard of it. Needless to say I panicked but when I received a letter from my son mentioning my letter and photo I was ELATED. I cant get out much but can communicate easily now. THANK YOU!!!!!!!!!!!!
Lauren F.I just want to say thank you for your service! InmateAid has A+ customer service! I hope I don't have to use the service again but on the off chance I do, I will be returning to inmateaid! thank you again for all your help and service!!
Kathy G.Again thank you so very much for always being there to answer my questions & fix whatever has gone wrong for me! Great Service.
Zykia R.Thank you so much I'm in love with inmate aid it's so cheap and helpful my daughter can now talk to her father on the phone I really appreciate it
Jordan R.I have gained a better understanding of how the telephone service works, and have found it to be beneficial. I would like to continue using the service until my inmate comes home. I apologize for being a difficult customer, and I hope you are still willing to work with me. Please let me know if there is anything I need to do. Thank you.
Michele V.I am definitely liking you on Facebook! Thank you so much you have no idea how much this means to me. I tried using your services to send money but the prison does not use western union I love your Inmate Services and thank you so much for taking the time to explain everything to me. I LOVE YOU GUYS!!!!! And you record how many more days he has I visit your site AT LEAST once a day! Thank you again!
Roger C.I love the online account. Very useful
Tony D.I recently made a purchase for minutes on an inmates phone line. A few days ago I received an email stating that the transaction was void because the inmate was already local to the phone number I provided. I appreciate the integrity, and the service I have received from you, It's refreshing to see a company that is honest and is looking out for the best interest of its customers.
Thomas W.I love InmateAid
Jim F.Thank you for your assistance. I have appreciated my dealings with the Inmate Aid Staff from the very beginning. It is a huge relief to have your knowledge and resources available.
Kristopher K.i will be switching to INMATE AID, prison solutions is terrible customer service and they charged me 4 times the amount that i would have paid here , .,......... PS... if your a boss at inmate aid, over customer service you need to promote the dude by the name of SCOTT who ever he is and let him train the rest of your people ive never been so pleased by customer service than i was today .. thanks scott and inmate aid, not many websites these days you can trust this is one of them
Kristopher K.On the phone with customer service as we speak,and ill tell you i wouldn't post this if it wasn't true but i was blown away by the honesty, and integrity and down right ..... what do i say im lost for words, these people are are so helpful that instead of taking my money dude looked up my current provider and the phone number they gave me to save money and said that inmate AID couldn't save me any more money than i was saving so i didn't purchase a plan but i promise when my 3 month service plan is up with PRISON SOLUTIONS - i will be switching to INMATE AID, prison solutions has terrible customer service and they charged me 4 times the amount that i would have paid here
Marian S.This service is awesome!!I ...it makes things much easier.I love being able to stay in touch with my nephew.THANK YOU
Faithe W.Thank you for this service. It has made connecting with my loved one much quicker! Hope to see the option to send money to all facilities added soon.
Tiffany G.Hello! 1st and Most I want to Stay Thank you for This Site it has Made This Life Event for Me and My Family an little Bit Easier to Deal with!
Sonja H.THIS is crazy awesome! i wish i woulda known about this before i spent $100 on 3 calls...THIS service rocks!!
Lisa M.I really wanted to say "Thank You" so much for being so kind and compassionate, while we get this all figured out! Talking to you on the phone today made me feel so much better about things. You all are truly amazing at Inmate Aid. I'm grateful for you! Take Care!
Darlina M.Friends: I just received a letter form my nephew who I haven't heard from in years thanks to you. I had the best evening I've had in months. THANK YOU. You do good work.
Kitty R.I am thankful to have found you!!!! God bless you in all you do!
Jossie M.Sorry to bother you so much, but your company has been the only one that provided good answers. I thank you infinitely ... god bless you.
Darlina M.Friends. I really appreciate this organization's assistance. Even and especially attorneys who are not able to answer the types of questions I've received answers from InmateAid. I appreciate all of your hard work. Thank you.
Stacey G.Thank you so much for being patient with me. You were a big help without me feeling rushed. Again thank you so much....Stacey
Terry L.Thank you for all the great service you do for all the families.......
Julie M.I just wanted to say thank you and these times are hard enough but your honesty made them a bit easier i truly appreciate you!!
Jessica S.Hi, Thank you for your help and assistance with the phone service...it was super! Thank You...Jessica S.
Donna J.I just want to tell you how awesome this website is you guys are the best....
Renae H.Thk U so much,your services are much faster and very dependable. My son was very surprised, I haven't tried the books or magazines, but so far...I'm very Pleased with your service, I have told family members this site. Again, thank you very much Renae H
Mandy G.I just wanted to let you know since the address change all mail is getting to him! Yay! He said the photos are awesome quality too. Thank you for your patience and assistance I really do appreciate it.
Priscilla V.Im so happy with this page... 100% great work .. my husband receives my pictures and letters .. thanks
Sharon C.thank you for this site, there is nothing like it and we are so grateful, very happy with the ease of use - congratulations on a great idea...
Makeba H.HI: ) I recently sent my first letter to my son in law through inmate aid. It's always been hard gor me to get my letters to the post office, or the drop box outside my home because I wouldn't always have stamps on hand after writing the letters and in the mix of day to day life these unstamped letters would just get forgotten about and by the time I'd remember them the "content"in them was IRRELEVANT.To wrap this up I will say..Inmate aid is PERFECT for those who are juggling life on the go but are concerned about their loved ones in prison. I wish "I" would have thought of this idea. Id be $$$ paid ! And helping family
Janmarie T.I wanna thank you guys because thanks to you I got in contact with my husband thank you soo much
Stacey T.InmateAid is not only professional and beyond helpful, they are willing to go the extra mile to help you in any way they can. They have made ALL the difference in the world in being able to speak with my faience on a regular basis. 30min calls that once cost 15.50 are now only 4.50 and we can afford to speak almost every day!! I can not fully express how happy that has made us both and I would be VERY confident in suggesting this company for anyone that has a loved one incarcerated. I can not thank InmateAid or Scott enough!! THANK YOU & MUCH LOVE!!
Lindsey M.Thank you to the very nice man who tried to help me... I'm doing my best to "hang in there" your words of encouragement are greatly appreciated.
Rebecca B.The absolute BEST...Thanks InmateAid, I know that God, led me to you, and you to my daughter...Your website is truly a Blessing from heaven above...
Joan H.Thank you so much for sending me back the photos that the jail refused to give my daughter. Thank you so much for your help. I really appreciate all you do for inmates across the USA.
Donna E.I think this is the neatest thing ever. I wish his facility was on the send money list. I love this idea.
Keila R.I think that what is being done here is beautiful. Sometimes families just don't have enough time to look up so many resources or don't even know where to start. Thank you so much! Love it!
Cheryl J.It works!! I sent a picture to my Son and he got it. Normally they can't get pictures in letters but this went through. Thanks so much!!
Jacqualynn L.I will be one to say I thought this was a lie, then my husband called a few days after I sent letters and pictures from kids and he said thank you for having the kids write me its a bond kids still need even if far away . so I would like to thank who ever came up with inmateAid . for making my life a little easier
Nicholas V.You actually answer emails fast and no nonsense! I love that.
Linda Z.U r the best ive ask a lot of questions and inmateaid answered everyone of them as good as they could for i was at a total lost from the start .thank you great job
Katherine W.You've been very helpful to our family during a very difficult time. Thank you for offering this service.
Yasmine V.Love the website it is very informative and makes it easy to keep in touch with loved ones..
Angelica Q.I was really unsure of using this website, this is my first time dealing with someone being incarcerated, and I am so thankful for this. Sending letters through here is so easy and simple. And overall very helpful, they've emailed me like they said they would. HIGHLY RECOMMEND!!
Jamie P.i just very simply want to thank you an those who created this site to help...cause until your loved one is home you worry this was amazing to use today so worried about my love thank you
Jilton L.This was the first for me when my daughter was incarcerated. I was very grateful to find InmateAid to help give my daughter what is needed. They also have gone beyond the call of duty when I needed assistance in transferring money into her account especially when the jail is not updated with the new system. Thank you so much InmateAid for your help. Lei L
Kendra S.I have greatly benefited from the information from your site and am greatly appreciative. Thank you.
Kim V.Inmate aid is the first people ive found that are for real! They have been so helpful to myself and my husband! They helped him get into RDAP they saved me a total of 5500$ so far. And they are real people that are there for people like me! Thank you inmate aid!
Peggy W.This is a first for me, i didn't know where to start so i had money going here and there to help my niece, but a few weeks ago my prayers were answered when i found InmateAid "thank you" it is the help i needed. i called for help to find her but all i got was "u need to call number ..." or "we cant help you." I wasn't going to give up on helping her. Thank you again for being there for my family when no one else would...
Geraldine B.My husband was transferred from Harris County to TDCJ Holliday. Your discounted phone service worked well for me the 6 months that he was in Harris County. I will not be needing a quarterly renewal when this one is up - unless something changes. If there is a change, I will contact yall again. Thank you for your personal attention and kind words when I needed it most. I am still working my way through the system, but getting stronger as I go. Thank you!
Kerstin N.Thank you for help ! My inmate get the letters, it was really fast.
Kim V.I just want to say inmate aid help me save over 4000$ that some law consultant was going to charge me to help get my husband into a program that is free! So thank you inmatAID!
Renee M.I am SUCH a fan of this site! :-)
Molly M.Your customer service was amazing and I wanted to let you know that you people are appreciated and on that day, the customer service representative from the Florida Office made my difficult day actually turn from sad to even a few giggles as he did EVERYTHING to get my account and my questions explained! You are all so appreciated and I am so thankful for all that you do!
Kim V.thank you so so so much! you have been so helpful! God bless you!
Jilton L.Thank you so much for assisting me in this unique matter. You clearly went beyond what was required of you and is truly appreciated.
Yolanda B.My renewal is fastly approaching,I am so pleased with your service.My question is will you automatically deduct from my acct. On file or Will i have to contact you!
Renee M.No Question... Just another note to say that my fiance and I are grateful for your service! Blessings to you!
Charity S.i just got your email explaining everything to me, so i understand it now. Thanks I will definitely give a good word about you guys!!
Jan O.I hope you remember me and remember all of the problems my daughter, we were having with Securus Tech. I have been meaning to let you know the outcome. I was able to go to Tucson for a visit. While we were there, we talked to an inmate and his wife and they gave us advice on how they avoid issues. We now put money on his account to buy a prepaid phone card. He calls the local Tucson numbers we have through you. This way, we bypass Securus Tech and all of the problems and add-on fee for depositing money. The calls cost the same (only $1.84 per call). We have closed the accounts with Securus Tech and they did give us refunds. Since he has been using the prepaid phone cards, we have not had one problem. Thanks for all of your help. It is appreciated!
DJ S.Thank you very much for your help. He is in a State System. I am very happy that I found your site. Thank you for every thing that you do for our Inmates and our families.
Carrie Y.I got the discount # for my inmate to call. When I spoke to you guys I wasn't sure about the service. I cancelled the auto pay on the number. How do I reinstate this auto pay? The service is awesome. BIG money saver.
Sarah T.Please discontinue my phone service on both the Mom and Steve lines, as my son is out of captivity. I have appreciated your help during the time my son was in jail, and your phone service did, indeed save our family money and enable us to talk much more frequently than we could have with GTL long distance. That led to our inmate being less stressed and more optimistic in a difficult situation. Thanks again. Sarah T
Patricia G.Hello. In need to cancel my Discount Telephone as my inmate is being released today! Please advise what I need to do in order to cancel. By the way, this service was WONDERFUL. Saved lots of $$. Thank you very much. You guys were awesome.
Anne K.Two days ago I wrote a letter on this website to ask a question about the long distance discount telephone service. I would like to say that the response time was very quick, within minutes. It wasn't just an email either it was a phone call answering my question. Thank you very much. It is greatly appreciated. It isn't always easy for loved ones of an inmate to deal with the anxiety and difficulties of their loved ones being away. Also phone companies definitely capitalize on the situation. Even though the loved ones didn't commit a crime they are stuck paying all these high prices and having unanswered questions. Thank you Inmate Aid for helping to ease those anxieties and help the loved ones of inmates out!
Mary J.Your site is a godsend. It has so much information in one place. Thank you, thank you.
Lyndee W.Man you have wonderful customer service thank you very very much and I have liked you already on Facebook!! I have spread the word on Michael's FB page about you too so Have a Wonderful Weekend and again THANK YOU!!!!!!!