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InmateAID finds you the cheapest rate on your inmate calls. Check to see how much we can save you!
Inmates look forward to mail call. Easily send letters and photos from your computer or smart-phone.
Send a postcard with a selfie or picture directly to your loved one, all from your smartphone.
Inmates can read and share magazines with other inmates, helping them to make friends.
One of the simplest ways to help your loved one is to send money for their phone and commissary accounts.
We can help your inmate find employment post-release.
Looking for an inmate or information about a facility?
Search all the facilities in our system, or narrow your search by entering a facility name, selecting a state and/or type of facility
Jail and prison are two distinct types of correctional facilities that serve different purposes, house different populations, and operate under different authorities. Jails are locally operated, typically run by a county sheriff or a city government. They are designed for short-term detention and house two main groups: people who have been arrested and are awaiting trial or sentencing, and people serving shorter sentences, usually less than a year, for misdemeanor convictions. Jails are the first stop in the correctional system and are where most people land immediately after an arrest. Prisons are operated by state governments or the federal Bureau of Prisons and are designed for longer-term incarceration. People end up in prison after they have been convicted of a felony and sentenced to a term typically exceeding one year. State prisons house people convicted of state crimes. Federal prisons house people convicted of federal offenses. Both systems classify inmates by security level and assign them to facilities that match their risk profile. The practical differences extend beyond just the length of stay. Jails tend to have fewer programs, more limited educational opportunities, and higher turnover in the population since people come and go quickly. Prisons are more structured environments with established programming, work assignments, and longer-term community dynamics among the inmate population. For families, understanding which type of facility a loved one is in matters for knowing who to contact, what services are available, and what the communication options look like. InmateAid works with both jails and prisons across all 50 states.
When an inmate arrives at a new facility, phone access does not begin immediately. There is an intake and orientation process that typically takes one to two weeks before your husband will have the ability to place calls. During that window he is being processed, assigned to housing, and meeting with his unit team. Phone and visitation lists cannot be submitted until that process is underway. Here is what you can do right now to be ready when he is. Find out which phone carrier the new facility uses. Most federal facilities use the Trust Fund Limited Inmate Computer System through the BOP, while state facilities use contracted providers like GTL, Securus, or ICSolutions depending on the state. A quick call to the facility's main number can confirm this. Set up an account with that carrier. You do not need to wait for your husband to call first. Creating a prepaid account in advance means that as soon as his phone access is established and your number is on his approved list, he can call without any additional delays on your end. If the calls will be long distance, InmateAid's discount telephone service can provide a local number that routes to your existing phone. That brings the per-minute cost down significantly from what long distance rates would otherwise be. Once your husband has phone access and submits the local number for approval, calls come through at local rates. Send a letter in the meantime. Letters do not require the same approval process as phone access and can reach him during the orientation period. Include your phone number clearly in the letter so he has it when he is ready to call.
I am a French user but I made a promise to a detainee who was publicized whose name I will not mention a short time ago. He was sentenced to life and despite his young age, we had an exchange when he was still in the old prison where his trial was in progress. After the verdict, it was very hard work to find him. Today I sent him a letter and I hope he will be allowed to reply to me. I hope he is well, I hope that despite what he has done, his mail will be delivered to him because I only count on this site to hope to resume a correspondence with him. Every inmate deserves a contact, no matter what they do, I don't have to judge, it's been done. Inmate Aid, you are now my only link to this person who has been talking about him so much lately... you are also his only hope that his French friend can reconnect with him.
So I'm at home and I decided to enter my first, middle, and last name into Google to see what came back. The very first link at the top was an InmateAid profile stating I was in a correctional facility. That was not accurate. I reached out to inmateaid via www.inmateaid.com/contact and explained the inaccuracy. I also emailed them at aid@inmateaid.com. I did these two things at about 6:45pm. By 7:15pm they responded back to me and had the profile removed. I confirmed it was in fact removed. I am still waiting for Google to remove the search result, but I could not be happier with InmateAid's quick turn around. Thank you!
I just wanted to thank all who operate this site it is by far the coolest thing about this whole unfortunate event that's has taken place in my gf and my life. So thank you very much
Someone I care about is incarcerated and your company has helped us both adjust to each other's absence. I have sent 312 custom-designed postcards to my inmate over the last 2.5 years using your service. I've tried other companies who offer similar services but the quality of their finished products was terrible. My inmate was so excited when I started using Inmate Aid and told me that everyone including staff were impressed with his postcards. I have lauded your services to anyone who would listen, thank you so much for helping me keep in close contact with my loved one. We appreciate you.
Thank you all for the phone line.It was very helpful on saving me money.My boy friend is coming home on the 23 .Thanks so much.
During the last 5 years, my brother, sisters, and I used the service of Inmate Aid. We won't be needing the InmateAis service anymore. It always worked out great and we would like to thank you for the good service.
My review is the service was wonderful and very accommodating, I never knew there was this kind of service before. As I searched the website and got the information I read and reread til I understood how the service work. I followed the step as stated in the information. And immediately the service was working for my inmate. Most importantly when I needed my questions answered they were answered immediately. Thanks again for this great service.
User friendly website and quick process of the services. Also very easy to use. Fenny K.
It's a nice system to have
Inmate aid is definitely the most responsive group of people. Everyone I have dealt with in the last 2 years has been marvelous! Especially Courtney! She is just so human and real (you know, as opposed to reading me that "scripted" response). I recommend you to everyone in my situation. Thankfully, I don't know many...lol.
Thanks for your help. I love this website. I'm glad I have the ability to send pics and letters.
It's great to know about this service and I will surely use it in the future if needed. Nothing against all of you lol but I hope it's not needed. It certainly has been helpful and everyone is very helpful.
I am a French user but I made a promise to a detainee who was publicized whose name I will not mention a short time ago. He was sentenced to life and despite his young age, we had an exchange when he was still in the old prison where his trial was in progress. After the verdict, it was very hard work to find him. Today I sent him a letter and I hope he will be allowed to reply to me. I hope he is well, I hope that despite what he has done, his mail will be delivered to him because I only count on this site to hope to resume a correspondence with him. Every inmate deserves a contact, no matter what they do, I don't have to judge, it's been done. Inmate Aid, you are now my only link to this person who has been talking about him so much lately... you are also his only hope that his French friend can reconnect with him.
So I'm at home and I decided to enter my first, middle, and last name into Google to see what came back. The very first link at the top was an InmateAid profile stating I was in a correctional facility. That was not accurate. I reached out to inmateaid via www.inmateaid.com/contact and explained the inaccuracy. I also emailed them at aid@inmateaid.com. I did these two things at about 6:45pm. By 7:15pm they responded back to me and had the profile removed. I confirmed it was in fact removed. I am still waiting for Google to remove the search result, but I could not be happier with InmateAid's quick turn around. Thank you!
I just wanted to thank all who operate this site it is by far the coolest thing about this whole unfortunate event that's has taken place in my gf and my life. So thank you very much
Someone I care about is incarcerated and your company has helped us both adjust to each other's absence. I have sent 312 custom-designed postcards to my inmate over the last 2.5 years using your service. I've tried other companies who offer similar services but the quality of their finished products was terrible. My inmate was so excited when I started using Inmate Aid and told me that everyone including staff were impressed with his postcards. I have lauded your services to anyone who would listen, thank you so much for helping me keep in close contact with my loved one. We appreciate you.
Thank you all for the phone line.It was very helpful on saving me money.My boy friend is coming home on the 23 .Thanks so much.
During the last 5 years, my brother, sisters, and I used the service of Inmate Aid. We won't be needing the InmateAis service anymore. It always worked out great and we would like to thank you for the good service.
My review is the service was wonderful and very accommodating, I never knew there was this kind of service before. As I searched the website and got the information I read and reread til I understood how the service work. I followed the step as stated in the information. And immediately the service was working for my inmate. Most importantly when I needed my questions answered they were answered immediately. Thanks again for this great service.
User friendly website and quick process of the services. Also very easy to use. Fenny K.
It's a nice system to have
Inmate aid is definitely the most responsive group of people. Everyone I have dealt with in the last 2 years has been marvelous! Especially Courtney! She is just so human and real (you know, as opposed to reading me that "scripted" response). I recommend you to everyone in my situation. Thankfully, I don't know many...lol.
Thanks for your help. I love this website. I'm glad I have the ability to send pics and letters.
It's great to know about this service and I will surely use it in the future if needed. Nothing against all of you lol but I hope it's not needed. It certainly has been helpful and everyone is very helpful.