Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

CenturyLink - IC Solut...

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CenturyLink - IC Solutions - AL

You are reading this because you are looking for a better way to stay in touch. InmateAid does NOT replace the Century Link service; it just makes the calls through them cheaper by making the call LOCAL. You will have to place funds in Century Link or your inmate's commissary account for the line we give you to work.

We have two plans, both cost you $19.95 Month to month, you get 1000 minutes per month. Additional lines are only $12.95 per month and you get the same amount of minutes.

Once you get the phone number form InNmateAid, you use it on the IC Solutions account to see the savings (they charge different rates for different area codes).


We get you the number and THEN you sign up with Century Link with the NEW LOCAL number. Give your inmate the new number we give you.

Here is how to sign up - 





CenturyLink Inmate Calling - icsolutions.com



By phone: 888-888-8413


Alabama rates:

The rate schedule for all calls, (Prepaid Collect, Collect, or Debit Phone Time) is:
Call Type Connect Fee Per Minute Rate Price of 15 Minute Call
Local $2.75 $0.00 $2.75
In-State $2.25 $0.30 $6.75
Interstate $3.95 $0.89 $17.30

Taxes vary by location and are not included in the chart above


For more information about available prepaid or debit account types, or setting up an account to receive calls from an inmate, contact ICSolutions at:
  • Inmate Calling Solutions
    2200 Danbury St.
    San Antonio, TX 78217
    Live Agent phone 1-888-506-8047

Si tiene alguna duda o necesitan ayuda adicional, puede llamar a Servicios al Consumidor de CenturyLink @ 1-888-506-8407, las 24 horas del día, 7 días a la semana.


Available Services

  • Call Center Debit
    • Enables you to fund an inmate debit calling account so they can call who they choose.
    • Payments accepted: Credit/debit card (MasterCard and Visa logo) & Western Union. A maximum per-transaction limit will apply to credit/debit cards. Fund an account:
        • Online: www.icsolutions.com
        • By phone:888-888-8413
  • Prepaid Collect account
    • Enables you to receive calls to your specific phone number from an inmate
    • Allows calls to connect to cell phones or internet phone services, which do not allow Traditional Collect billing
    • No monthly spending limits
    • Payments accepted: Credit/debit card (MasterCard and Visa logo) & Western Union. A maximum per-transaction limit will apply to credit/debit cards.Establish or manage an account:
      • Online: www.icsolutions.com
      • By phone: 888-506-8407
      • Note: if you accept a call from an inmate and have not already established a Prepaid Collect account, you will receive one complimentary 60-second call and then be automatically routed to a customer service agent
  • Direct bill account (Attorneys only)
    • Calls billed directly to Attorneys only
    • Establish or manage your account
      • Call 800-464-8957


The following restrictions may be applied by the correctional center to inmate calling:

  • Limits on length of calls or calling availability hours
  • Limits on number of inmate calls or total monthly call minutes
  • Call monitoring, recording, and inmate voice validation (in order to place calls)
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
  • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party