CityTeleCoin

CityTeleCoin

CityTeleCoin charges about $5.75 per 15-minute call from the jail. We can save you $2.60 per phone call with an InmateAid phone number that is matched to the lowest rate offered (if yours is not already at the lowest price). Get instant activation, there are no contracts and the service is month-to-month, you get up to 1000 discounted minutes per month on the cheaper line (no-rollover minutes). But, you will have to place funds in CityTeleCoin or your inmate's commissary account to get the $2.60 per-call savings. 

Folks speaking to their inmate several times a month will benefit greatly from this. However, if you are speaking once a month, this is not for you.

Here is how CityTeleCoin works. Your inmate makes one collect call with the new number we give you. It is a free two-minute call. Once that call has been completed, you then call CityTeleCoin and give them the NEW number we provided. They verify that it has indeed been used from the facility and it verifies that you are okay receiving calls from the jail. You can add money to this account, buy "call time" at the kiosk in the visiting room, or add money to your inmate's commissary account. Now, your inmate will get more calls for their money.

COST COMPARISON - Why this makes sense...

15 minutes call to your number is $5.75

15 minutes call to OUR number is $3.15

1000 long distance mins (67 calls) will cost you either $385 per month or $211 a month - depending on YOUR number

InmateAid costs $19.95 to save $174.00 PER MONTH 

YOU SAVE  $2,088.00 per year

*All facilities are slightly different in their tariff structure. If we can't save you money, we will not issue a number
 
How do I put money on my inmate's phone account at the prison?

Click on the MoneyGram link and select CITY TELE COIN COMPANY (6444)   - add your inmate's name and ID number ONLY using the InmateAid number we provided. 

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CityTeleCoin, Inc.
4501 Marlena Street
Bossier City, Louisiana 71111
Toll-free: 1-800-682-0707.
Direct: (318) 746-1114
http://www.citytelecoin.com/

Frequently Asked Questions

HELP! I am pressing 1 to accept calls, but nothing happens. Can you help?

Our system requires Touch Tone dialing in order to accept calls. Unfortunately, there are many reasons these tones are not sent or recognized:

  • Your provider does not allow or pass, the digits you press to our system.

  • The pad of digits on your phone may be broken, and not generating the necessary tones.

  • You may have your phone set for rotary dialing. If you press the buttons and hear a lot of clicking, you may need to change the setting from pulse dialing to tone dialing.

  • If there is a lot of static, or noise, in your line, it may prevent our system from recognizing these tones, even when they are generated.

  • If you are using a cell phone, and are in an area with low coverage, or you are moving around a lot, walking, riding a bike, in a moving vehicle, inside a building, or in an area where there are lots of cell phones in use, sometimes these tones are dropped or unrecognizable by our system, even when they are generated. Remember, all the reasons your calls get dropped, are reasons the system may not recognize it when you press 1 for acceptance, and in some cases, with some providers, just press any button after receiving a call will cause the call to be dropped!

You can only accept the call once, never be afraid of pressing 1 again and again, if you are having trouble getting the system to recognize it, and you believe the tones are being generated properly.

In all cases where you are having this difficulty, you should test the phone with your provider, before calling us to report it as a problem.

Why should I use DirectPay?

There are several benefits and reasons why you should purchase DirectPay:

  • DirectPay offers you financial control.

  • DirectPay bypasses credit checks during call setup.

  • DirectPay customers are not subject to the same terms and conditions as traditional collect call customers. Receive as many calls as your balance allows.

  • Most residential or cellular phone service providers:

    • do not accept billing from service providers at Correctional Facilities.

    • impose spending limits or caps on collect calling, that you may find undesirable.

Please, when calling us, be aware:

  • All calls to Customer Service representatives are recorded for quality assurance.

  • All calls placed from our facilities are recorded and may be monitored.

How can I purchase DirectPay?

We offer the following ways to purchase DirectPay:

  • Credit/Debit/Prepaid Card (MasterCard, Visa, and Discover (NOT American Express)).

  • Money Order, Money Gram, or Cash.

  • The minimum using any form of payment has to be enough for a 15-minute phone call plus the taxes and fees.

  • Please be aware that Money Gram charges a separate fee, with applicable taxes, for sending money to us.

  • You may use your Credit/Debit/Prepaid Card over the phone, or at our offices in Bossier City, Louisiana.

  • Money Order. You can mail a money order, or drop it off at our drive up window.

  • Cash. Please, DO NOT send cash in the mail.

Can I block my number from unwanted calls?

Yes.

Contact one of our representatives and request us to block calls to your number. This will block all calls, from any of our facilities.

Will I be able to call the person?

No.

Our system currently allows outgoing calls from the facility only. We are looking into the possibility of providing the ability to leave a message.

Can I receive calls on my cell phone from a person at a Correctional Facility?

Yes.

In fact, most cell phone providers do not allow traditional Collect Calls.

We offer DirectPay accounts, and some of our facilities offer persons, in custody, Calling Cards, via Commissary, for making calls to these numbers.

I am with a billable phone company so why can’t I get billed for collect calls?

There are several reasons you may be unable to get billed for collect calls:

  • Your phone may have had a block placed on it by the provider for:

    • non-payment: of your balance, fees, or other charges on your bill

    • someone at your number called the provider and requested blocking of collect calls

  • You may be blocked by us for exceeding a preset balance. Any number able to receive traditional collect calls from a person at any of our facilities is subject to the following terms and conditions:

    • If you exceed $50.00 in a lifetime of collect charges your number will be blocked.

    • You will no longer be able to receive calls until you have a credit balance, with your provider, of at least, the amount that is owed us.

    • After you have made payment to your provider and we can verify, with a live representative, that you have a credit balance with your provider, of at least, the amount that is owed us, we will allow the purchase of DirectPay for future calls.

    • Once you have purchased DirectPay you will no longer be able to accept collect calls with your phone company for calls originating from our facilities.

  • You may be blocked through our billing company for charges rejected previously. You may be asked to pay City Tele Coin, Inc. directly for these charges before you can purchase DirectPay.

I have a DirectPay account with City Tele Coin so why can’t I receive calls?

There are several reasons you may be unable to receive calls:

  • If your account is set up for a cellular phone, you may need to change your ringtone. Some ringtones make our system believe the line is busy. If others dialing your number are hearing music, or something other than standard "ringing", the call may not work.

  • The person in the facility may not be waiting long enough. It can take up to 60 seconds for the system to place the call and your phone to start ringing.

  • The person has been transferred or released, without first being able to contact you.

  • The facility may have locked out usage of the phones, for the entire facility, or for just the person you are expecting calls from, without first being able to contact you.

  • The person may be attempting to dial your number more often, without any kind of acceptance by you that we allow. Generally speaking, we will not allow calls from our facilities to ring your number, without acceptance from you, more than 10 times in 24 hours. Some of our facilities have different settings for this feature.

  • Generally speaking, our system calls you when your balance is insufficient and someone has made an attempt to call you. These calls, will not be made, after you have declined to speak with customer service, by not accepting the automated notification for the 3 times in 24 hours. Some of our facilities have different settings for this feature.

  • Some phone providers block collect calls when you have forwarded your number to another number, or have significant delays in processing the calls, which prevent the calls from reaching your number.

If I purchase DirectPay, will the person be able to place calls to other numbers?

No.

DirectPay accounts are phone number specific. However, you may set up as many DirectPay accounts as you like (home phone, cellular phone, business phone) and each number is charged accordingly.

What happens when my DirectPay account balance runs out?

You will be notified when the person attempts to call when your balance is insufficient. You may contact one of our representatives between 8 am and 4:30 pm, Monday through Saturday, Central Time.

I have more than one person calling my number. Can more than one person call me if I have a DirectPay account?

Yes.

With DirectPay, your number can be dialed from any of our facilities, by anyone in those facilities.

If my number changes or I get a new number, how will it affect my DirectPay account?

DirectPay accounts are phone number specific. You can transfer the balance to another number. When you call us for this service, please be aware:

  • There is a $2.50 transfer fee, plus taxes, which will be deducted from the balance, for processing

What happens to my DirectPay account when the person is transferred or released?

  • If the person is transferred to another of our facilities, your account will operate normally once the person has moved. DirectPay accounts are good at any of our facilities.
  • Contact one of our representatives and request a refund. When requesting a refund:
    • You must have at least $7.00 balance

    • There will be a $5.00 refund fee, plus taxes, deducted from the balance, for processing

    • Any remaining balance will be refunded to you

    • The process may take up to 120 days from the date you make the request

    • Once the refund request is made, all further attempts to dial the number, from any of our facilities, will be blocked

Are there other Fees and Taxes are associated with DirectPay?

Yes. There is also an Inactivity Service Fee.

After six months of inactivity on a DirectPay Account: (no call attempts, and no communication from account holder)

  • a $10.00 fee will be deducted from the account balance

  • and the same $10.00 fee will be deducted for each successive month of inactivity

  • if there are insufficient funds to cover the fee, the remaining balance becomes the property of City Tele Coin, Inc.

  • After twelve months of inactivity, any remaining balance will become the property of City Tele Coin, Inc.