InmateAid does NOT replace the Century Link - IC Solutions service; it just makes the calls through them cheaper by making the call LOCAL. You will have to place funds in Century Link or your inmate's commissary account for the line we give you to work.
We have two plans, one costs you $19.95 where you get 1000 minutes per month. If you pay $29.95, you get unlimited minutes per month.
Read this telling article about the "Criminal Cost of Talking to a Loved One Behind Bars".
Here's what you'll need to do -
Preferred Option: Have your inmate purchase calling cards within the commissary. Give your inmate the new local line and they will be able to call you direct and basically by-passing the need to deal with IC Solutions altogether.
If your inmate does not have the benefit of a calling card option within the commissary, then you will need to prepay the account at: 888-506-8407 or online icsolutions.com
Note: if you accept a call from an inmate and have not already established a Prepaid Collect account, you will receive one complimentary 60-second call and then be automatically routed to a customer service agent