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Jackson County Community Transition Center

State Probation and Parole

Last Updated: May 25, 2020
5505 S Pacific Hwy, Phoenix, OR 97535
Security Level
Facility Type
Satellite View of Jackson County Community Transition Center

Jackson County Community Transition Center basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 541-774-6610

This facility is for adult inmates.

The Community Justice Transition Center is a 169-bed facility designed to provide treatment and transitional services to male and female clients in the criminal justice system. The Center operates under the direction of the Jackson County Community Justice Director.

The Community Justice Transition Center is committed to providing offenders the opportunity to restore value to the community through work service and paying their own way. Clients accomplish change through treatment, building vocational skills and personal accountability.

Commissary Accounts:

How do I put money into a client's commissary account?
Visit the Parole and Probation Department in person at 1101 W. Main Street, Suite 101 in Medford, OR Monday - Friday, 8:00 AM to 5:00 PM. They accept cash and money orders exclusively. Provide them with the client's name and date of birth.

Will the client know who deposited the money?
The client will be given a receipt that states the amount deposited and the name of the person depositing the money.

What happens if there is a balance on the account after a client is released?
Funds remaining after a client is released are applied to any program fees that exist on his account. If there are funds remaining after fees are paid, the balance is mailed to the client minus a $3.00 processing fee.

Dropping Off Items for Clients

What identification do I need to drop off personal items for a client?
Valid picture ID, including passports, state ID cards and state driver's licenses.

When can I drop off items?
Drop-offs can be deposited between 8:00 AM and 2:00 PM. Prescription medication can be dropped off anytime with prior permission.

What can be dropped off for a client?

  • 2 Sets (2 tops and 2 bottoms) WHITE thermal underwear
  • 6 pairs WHITE socks
  • 1 pair work boots
  • 1 knit cap (ORANGE ONLY - NO full face caps, no logo's on caps.)
  • Prescribed medication (must be valid prescription)
  • 1 small bottle Tylenol or Ibuprofen or Aspirin (Not all 3)
  • 1 hair pick
  • Sealed can of coffee - for facility, not individuals

Client Phone Use

What phone options do clients have to contact people outside of the program?
Clients may use the staff lines to contact members of the community with prior staff approval. All other phone use is with Legacy phone system.

How do I create a V-Connect account?
An account can be created by calling 1-888-729-4326 and follow the instructions.

Can I call the client directly?
You may not call the client directly in the program. However, in some circumstances messages can be relayed to clients for issues such as immediate family emergencies and job offers.

How do I contact a client if there is an emergency?
Call 541-774-6610 or 541-774-4911 and ask to speak with a Community Justice Officer or manager.

Release Dates

How do I find out a client's release date?
To protect clients' confidentiality, we do not give release dates to the public. The client can share his release date during visitation, his phone calls or through mail correspondence.

Why do clients have multiple release dates?
Most clients have a maximum date, also known as a "hard date." This is the maximum date the client will stay in the program. The projected release date, or "soft date," is an estimate of when a client will be released based on the work credit he/she may earn by participating successfully in the program. Dates are always subject to change.

Inmate Locator

Jackson County Community Transition Center publishes the names of their inmates currently in their facility in Oregon. Your search should start with this locator first to see if your loved one is there.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at aid@inmateaid.com and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason they charge to access it.

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Visitation Information

Jackson County Community Transition Center - Visitation

Visitation Hours (Sundays only):

All visits must be pre-scheduled. You must contact the Transition Center weekly between the hours of 8:00 am to 8:00 pm, Monday through Friday, to schedule a visit. Contact number for Male clients (541) 774-6610 and Female clients (541) 774-4911.

Male/Female Visitation for Children:

Session 1: 9:00am - 10:00 am (Sunday)

Session 2: 10:00am - 11:00 am (Sunday)

Male Visitation:

Session 1: 12:15pm - 1:15pm (Sunday)

Session 2: 1:25pm - 2:25pm (Sunday)

Female Visitation:

2:30pm - 3:30pm (Sunday)

Male/Female Mixed Overflow (if needed):

3:35pm - 4:35pm (Sunday)

Visitors must be dressed appropriately before being allowed into the facility.

All visitors shall be dressed in a manner that adequately covers the body and is not sexually provocative. All clothing is subject to CJTC staff discretion.

The following items of dress will not be permitted for visitors:

  • Low neckline / low cut tops
  • Strapless tops/tank tops
  • Skirts above the knees
  • Any type of see-through clothing
  • Bare midriff
  • Jackets/Coats
  • Shorts above mid-thigh
  • Hats
  • Sleeveless shirts

Reminder: No items other than keys and ID will be allowed into the visitation room. All other items must be left in a vehicle or outside the facility. CJTC staff will not be responsible for storing or holding anything.

Transition Center Visitation Rules

The following rules apply during visitation:

  1. Clients may not visit people with whom there is a no-contact or restraining order, whether court-ordered or P.O. directed.
  2. All visitors planning to attend visitation are required to call in weekly between the hours of 8:00 am to 8:00 pm, Monday through Friday, to schedule their visit in advance.
  3. All visitors must identify themselves with a valid picture I.D. Visitors are required to sign a CJTC visitation log and are subject to being searched before entering.
  4. Visitors will leave all personal property in their vehicles. CJTC is not responsible for any lost or stolen items.
  5. A maximum of one (1) visitor per client is allowed per visit, with the exception of children (**see below).
  6. No exchange of any items is permitted, including mail, papers, or care packages. Anyone found in possession of or passing illegal contraband will be prosecuted.
  7. No food or drinks will be allowed in the visitation area during visiting hours.
  8. Holding hands on top of the table is the only physical contact permitted, with the exception of visits with children (**see below). This includes no hugging, kissing, and intimate touching during initial greeting or before exiting or visit will be terminated immediately.
  9. All visitors shall be dressed in a manner that adequately covers the body and is not sexually provocative. All clients shall be dressed in complete facility issued uniform including shoes. CJTC staff will make the decision as to whether clothing is or is not acceptable.
  10. Loud noise, loud talking, profane or abusive language is not permitted. Conversations are to remain appropriate and fall within program guidelines.
  11. Visits will be terminated if the visitor or client leaves the table for any reason, with the exception of visits with children (**see below). Changing seats is not permitted. When a visit has finished or visiting hours have ended the client(s) shall remain seated until the visitor(s) have left the facility and a staff member has dismissed them.
  12. Visitation is limited to assigned visitor and client. Visiting with other visitors and/or clients is prohibited.
  13. Clients are subject to search for contraband before, during and after visiting.
  14. Clients or visitors who violate these rules will have their visit terminated immediately. Clients may face disciplinary action for violation of these rules.
  15. CJTC reserves the right to refuse any visitor and terminate a visit at any time.

**Child Visitation:

  • Children must be accompanied by one adult.
  • Physical contact between client and child will be left to the discretion of CJTC staff.
  • Responsibility for control and order of child rests with the accompanying adult.

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Facility Type

The Jackson County Community Transition Center located at 5505 S Pacific Hwy supervises offenders on probation/parole supervision for numerous types of offenses, with a primary focus of facilitating community safety and working with offenders to rehabilitate their behavior and reintegrate into the community. The Phoenix office also has specialized caseloads/units that address the special supervision needs of sex offender and mentally ill offenders. The Phoenix office continues to research and implement new and more innovative programming/interventions that will help to be even more productive in carrying out the mission of Oregon Probation and Parole.

Custody/Security Level

The Jackson County Community Transition Center is classed as residential reentry center (RRCs), also known as halfway house, located in Phoenix, OR. This housing unit provides assistance to inmates who are nearing release in their final 3-12 months depending on the length of their original sentence. There is no security level other than voluntary compliance but there is a strict adherence to the rules of the house. Residents of the RRC submit to random drug and alcohol testing, sometimes daily. The RRC is a structured, supervised environment, as well as employment counseling, job placement, financial management assistance, and other programs and services until the inmate is officially released from custody - the food is a lot better too. Inmates are allowed to leave the RRC to go to work, shop for clothing or food and go to religious services. Inmates in the RRC may become eligible for house-arrest or home detention with a monitoring bracelet.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a Reentry facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about Jackson County Community Transition Center that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at aid@inmateaid.com.

How To Send Money:

How to Send an Inmate Money in Oregon

Here are some general guidelines for sending money to an inmate's trust account; but not specific to a particular facility, institution or jail. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services. Some county jails require a per-night fee for the jail’s expenses.

What is a Commissary?

A commissary is a store within the jail. Commissary day is usually held once a week and can only be used if the inmate has funds in their commissary account, like a bank account within the institution. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. Items sold are clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary also sells products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets, songs and educational programming. They also sell paper, envelopes, and stamps allowing the inmate to write their loved ones, friends and family. Facilities will provide stamps and paper to inmates who are indigent – eligible where no money has been in their commissary account for at least 30 days.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with. Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

How do I send money using MoneyGram?

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number.

Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

MoneyGram, JPay, OffenderConnect, AccessCorrections, JailATM, WU, Touchpayonline, tigercommissary, smartdeposit are some of the money transfer firms being used by various facilities. MoneyGram is by far the oldest and most trusted.

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at Jackson County Community Transition Center letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to Jackson County Community Transition Center at 5505 S Pacific Hwy, Phoenix, OR

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

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