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NWCCC Visitation Center

Reentry & Treatment Facility

Last Updated: March 22,2024

Visitation Hours

Visiting hours for NWCCC are subject to change, so it's crucial to confirm them by contacting the facility directly by phone. Residents in treatment often have conflicting schedules as many have off-site employment and are not always available during visiting hours. Please reach out to 419-354-7444, on visitation procedures, applications, or directions to the facility in Bowling Green.

General Visitation Information

Video Visitation

1. Visitor Approval:
Video visits are not limited to resident’s approved visitor forms. Video visitors cannot include any no contact
individuals (court order, probation order, ect)
2. Visitor Registration:
Each Visitor must register with ICSolutions to participate in a video visitation.
Visitors can call ICSolutions Customer Care at (888) 506-8407, OR online at www.icsolutions.com
3. Visitation Standards:
 Each resident is permitted one Onsite Video Visit per week and unlimited Offsite Video Visits.
 Residents’ visitors are responsible of scheduling a video visit through ICSolutions.
 Visits must be scheduled a minimum of 24 hours before the scheduled video visitation and up to 2 in
4. Visitation Rules:
 Visitors shall be dressed in a manner consistent with the below listed guidelines, or they will not be
permitted for future video visits.
- No see-through, transparent or lightweight clothing. Proper under garments must be worn and
cannot be visible (i.e., bra, slip, underwear, bikini tops).
- No excessive exposure of chest, back, waist, etc.
- Skirts, dresses, and shorts may be no shorter than four inches above the middle of the knee. During
the visit, they must be kept at an appropriate length in a sitting position. Splits in dresses or skirts
may be up to two inches long except for ankle length dresses. The split may not be past the knee
in this case.
- No partial nudity/nudity is permitted.
 Residents must be in dress code according to facility standards.
 Visitors are to not participate in any illegal or violent acts during the video visit.
 Visitors are not to consume or participate in any drugs or alcohol activity during visits.
 At any time if staff judges a visitor or resident’s behavior to be inappropriate the visit may be terminated
immediately and future visits could be suspended.