When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are no refunds". The phone line cannot be resold by the utility once issued.

The line is good for the balance of the month you selected. There is a cancellation button in your My Account dashboard that stops the recurring charges. We encourage you to use the line, this is the only way to save money on incoming inmate calls.