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Reviewed on: October 18,2018
Inmate Phone Calls

if i cancel the phone service, are there any refunds?

if i had a a order for phi e order cancelled how long doesnit takd for it to b refunded

When you order the phone line, the process is automated by software to the utility for procurement.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer October 18,2018 · Inmate Phone Calls
1

When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are no refunds". The phone line cannot be resold by the utility once issued.

The line is good for the balance of the month you selected. There is a cancellation button in your My Account dashboard that stops the recurring charges. We encourage you to use the line, this is the only way to save money on incoming inmate calls.

Accepted Answer Date Created: October 18,2018
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed October 2018.