If the inmate doesn't get the letters or pictures you send do you get your money back?

It depends on the reason as there are many reasons letters get returned to us. If the facility changes their policy and does not allow letters and or photos we definitely refund your money. If the inmate gets moved, released or rejects the letter - no refund. If there was no inmate ID, wrong facility chosen by user, content deemed by the facility to be unacceptable - no refund. If the letter comes back with a reason, we will notify you of that reason and if it can be corrected and resent, we will do it at no charge.