You have a short period that requires the inmate to go through and Admissions and Orientation period before the privileges are available.
https://www.inmateaid.com/ask-the-inmate/when-getting-to-groveland-correctional-facility-in-new-york-are-you-able-to-use-the-phone-right-away-or-is-there-a-time-frame-before-you-can-get-on-the-phone#answer
Accepted Answer Date Created: May 29,2019