Due to the Coronavirus, our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Offender phone calls
Yes, you have to set up a pre-paid account with the phone carrier at the facility. Use the number that we provided onto their service - it is the number that makes the calls 50% cheaper, but they are not free.
Subject: Offender phone calls
YES! With your number, the 15-minute call is $3.19, a local number would drop the call price to $1.72, you save $1.47 per call.
Subject: Offender phone calls
Yes, usually at 9:30 pm - 10:00 pm
Subject: Offender phone calls
Yes it is, if you want to see if we can save you money, please send an email with your phone number and the facility - we will give you an honest estimate of the savings (if any)
Subject: Offender phone calls
Yes, you do, the application process is jail-related and is mandatory whether you use IA or not.
Subject: Offender phone calls
You cannot call the jail and speak to an inmate. The inmate must initiate the call.
Subject: Offender phone calls
Yes, as long as you can wrap your head around the fact you are paying two companies to get the calls cheaper. We can save folks money in 70% of the situations. If you speak to your inmate more than once a week, this is probably for you.
Subject: Offender phone calls
InmateAid does not replace the prison phone company. Our Discount Phone Service works by using software to compare inmate call prices for all of the 25 or so prison phone carriers against all possible tariff scenarios. In 80% of the cases, a change in phone number will reduce the calls by up to 90% (usually 40-50%).  Some prisons use a system where the LOCAL line is the lowest price. So if you are not local, your calls will be 3-4 times more than a...
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Subject: Offender phone calls
If you think you are paying too much for the calls, you should definitely look into an InmateAid Discount Line. If we cannot save you money, we refund the fee - no questions asked. Or, email us your phone number and the prison or jail where your loved one is incarcerated and we will give you an honest estimate before you buy.