Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Offender phone calls

it is not probable. quarantine is the same as the shu or the hole where you only get one call per week. in the first two weeks, your inmate will not have gone through orientation and probably won't have phone privileges until they do.

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Subject: Offender phone calls

Yes, just let us know the new facility name to make sure that the number you have is the best rate. If anything changes, we will swap out the number for a new one at no charge.

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Subject: Offender phone calls

Yes, the inmate initiates the calls. If there is money on their books, they can call anyone.

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Subject: Offender phone calls

the calls all have to go through a single provider that sets the rates. our service (and others like it) do not replace the main service, we use an algorithm to determine if another phone number different from yours will make the per-minute charge less for you or not. In most cases, a new number DOES save money. But, if it doesn't for any reason, we are happy to reverse the charges... so there is no risk in trying it

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Subject: Offender phone calls

yes, it works perfectly with all carriers, too

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Subject: Offender phone calls

Yes, email us (aid@inmateaid.com) your new information and we will make that change for you

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Subject: Offender phone calls

either by postcard, letter, they can call the old number once more or you can convince someone in the administration to pass the new number to your inmate (unlikely but sometimes it works)

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Subject: Offender phone calls

No, it can only be changed by the owner of the account... outside of the prison

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Subject: Offender phone calls

The 23-hour lockdown is real, but some cells have a payphone in them. If that is the case then there are no limits (except the prepaid money on their books).

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Subject: Offender phone calls

You have to have a Securus account regardless... but the phone number the inmate dials has a wide range of prices for the same call. So, an InmateAid number will make the Securus call price significantly lower

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