Just thought of a question?

Have a question?

Subject: Offender phone calls
Depending on the type of facility, there would be a delay for the inmate in the form of an orientation period, for instance, county inmates can often call right away. Usually, this is about a week from the time they arrive. This pertains mostly to federal or state inmates,
Subject: Offender phone calls
There is a Cancellation button next to your phone number on your Account Dashboard. Click it and it's cancelled.
Subject: Offender phone calls
You cannot call into the facility to speak with an inmate. The inmate must call you. Depending on where they are incarcerated, the call price can be VERY expensive. If you would like more specifics, please email us the location of your inmate and your telephone number and we will give you an honest estimate of the call price and potential savings using the InmateAid Discount Phone Service 
Subject: Offender phone calls
No, inmates cannot receive calls. Inmates may only make outbound calls to phone numbers on their approved calling list. They must have money on their account to connect the call. Inmates may also call you "collect", although this is the most expensive way to receive calls. Click here to set up an account
Subject: Offender phone calls
Yes, that is the only way an inmate may communicate by phone because they cannot receive an incoming phone call.
Subject: Offender phone calls
Depends on where your inmate is. Federal, the approval is instant. State prisons require a little more time. County there is no approval list, the inmate just dials out if they have money on their books.
Subject: Offender phone calls
Unfortunately no, the inmate must have money on their books for them to make an outbound call to you.
Subject: Offender phone calls
No. if they have access, they are looking for more charges added to their case.
Subject: Offender phone calls
It took about a week to get everything approved and set up
Subject: Offender phone calls
When you order the phone line, the process is automated by software to the utility for procurement. Once the utility issues the phone line, there are no refunds from them, therefore we cannot issue refunds either. The no refund policy is displayed in several places on the site before you sign up so that there are no misunderstandings. We go so far to say, "if you buy the service on Monday and the inmate gets released on Tuesday, there are no...
Read more