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NYC DOC - Rikers Island - Rose M. Singer Center (RMSC)

City Juvenile

Last Updated: February 25, 2020
NYC DOC 19-19 Hazen St, East Elmhurst, NY 11370
Security Level
City juvenile - medium
Facility Type
Satellite View of NYC DOC - Rikers Island - Rose M. Singer Center (RMSC)

NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 718-546-7420

This facility is for both juvenile residents and adult inmates.

The RMSC opened in June 1988 as an 800-bed jail facility for female detainees and women in custody sentenced to a year or less. Subsequent additional modular housing was added. In 1985, the Department opened the nation's first jail-based baby nursery at the old Correctional Institution for Women featuring an expanded 25-bed baby nursery. It was named for an original member of the New York City Board of Corrections.
The Rikers Island complex, which consists of ten jails, holds local offenders who are awaiting trial and cannot afford, obtain, or were not given bail from a judge; those serving sentences of one year or less; and those temporarily placed there pending transfer to another facility. Rikers Island is therefore not a prison, which typically holds offenders serving longer-term sentences. It is home to ten of the New York City Department of Corrections' fifteen facilities and can accommodate up to 15,000 prisoners.
Inmate Calls - As of May 2, 2019, all inmate calls are free. Inmates are now entitled to 21 minutes of free phone privileges every three hours. Individual calls can last up to 15 minutes each, and even dangerous prisoners locked up in solitary confinement get a single, daily call of up to 15 minutes.
Inmate Handbook - This handbook has information about many of the programs and services available to you, including educational services, family events, the grievance process, law libraries, medical and mental health services, reentry services, and religious services. You can learn more about all of the programs and services available to you in the programs office. To go to the programs office, ask your housing area officer for an interview slip, fill out the slip, and return it to the officer. Additionally, the handbook provides answers to frequently asked questions, including how family and friends can deposit money into your account, how often you can use the phone, what property you may have, how many visits you may have, what to do if you have a disability, how to access services, and how to address various concerns.
Inmate Rulebook - The inmate rulebook contains the rules that you must follow and describes the process if you violate these rules. The rules fall into several general categories:
  • Do not start fires
  • Do not attempt to escape
  • Do not fight or assault anyone
  • Do not possess contraband, including weapons, drugs, tobacco, electronics, and other non-permissible items,
  • Do not lead or participate in riots, demonstrations, barricades, or hostage situations
  • Do not gamble
  • Do not bribe or extort anyone
  • Do not tamper with security devices
  • Do not tamper with documents
  • Do not damage city property
  • Do not disrupt programs or otherwise conduct yourself in a disorderly manner
  • Provide identification when asked
  • Do not give false statements
Follow all instructions from staff If you violate any of these rules, you will be served with a notice of infraction and will receive a due process hearing. At the hearing, you may present a defense before an adjudication captain. The adjudication captain will find you guilty or not and, if you are found guilty, will determine what the sanction will be. Sanctions include surcharges, reprimands, and sentences to punitive segregation time.

Inmate Locator

Juvenile facilities overseen by the City of East Elmhurst do not publish the names of the offenders housed in their facility. As such, there is no public forum for this information.

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Visitation Information

NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) - Visitation

Visit an Inmate

  • Visitors will be subject to passive canine searches when arriving to the Rikers Island Visit Control Building or the Borough facilities, or any other facility including the Hospital Prison Wards.
  • All visitors 16 years of age and older must present valid current identification that contains a photograph and signature. Acceptable forms of identification for all visitors are listed below.
  • Children under the age of 16 who are accompanied by an adult over 18 are not required to present any identification at all.
  • A 16-year-old or 17-year old with valid identification may accompany a child under the age of 16 if he or she is the parent of that child and the inmate being visited is also the parent of the same child. In this case, the 16- or 17-year-old must produce a birth certificate for the child under the age of 16.

Acceptable Forms of Identification - From any state or territory in the U.S.:

  • Current driver’s license
  • Valid Employment ID card with photo AND most recent employment paycheck/stub
  • DMV Non-driver license identification card

Other Acceptable Forms of Identification

  • Resident alien or permanent resident card issued by the U.S. Department of Justice
  • Passport (from any country)
  • NYS benefits identification card (Medicaid/food stamp photo ID)
  • U.S. Armed Services identification
  • Consulate-issued or diplomatic identification
  • IDNYC card

If you have any questions while at a facility, please ask a Correction Officer or Supervisor

Visit Schedule

A Welcome from New York City Department of Correction

Last year, nearly 100,000 New Yorkers were remanded to the New York City Department of Correction and on an average day, about 13,500 people are detained in our facilities. Most of them stay here on Rikers Island, where we also host as many as 1,500 visitors daily. We recognize how important it is for inmates and their families and friends to maintain contact with one another. We want your visits to be as pleasant as possible, so we are working to speed up the visit process, strengthen security, improve the Central Control Visit Building and provide information to help you plan your visits.

Our mission at every location is to ensure the humane care, custody and control of everyone who is in a New York City jail and to support them in their preparation for release. We offer a variety of programs and services in each of our facilities and partner with other city agencies and non-governmental organizations to sustain their successful transition back into our community.

We are committed to the safety and well-being of all New Yorkers and urge you to encourage those who you visit to take advantage of these opportunities. Enjoy your visit!

New York City Department of Correction

Visit Schedule

The visit schedule is based on the first letter of inmates' last names. Visitors should check the visitation schedule to be sure their friend or family member is eligible for a visit on a specific day. Click on the month below.
February 2018
March 2018
April 2018
May 2018

Registration and Visit Hours

There are no visits on Mondays and Tuesdays

Wednesday and Thursday

Registration hours for all facilities on Rikers Island as well as for the Brooklyn Detention Complex in downtown Brooklyn, the Manhattan Detention Complex in downtown Manhattan and the Vernon C. Bain Center in the Bronx on Wednesdays and Thursdays are from 1:00 p.m. to 8:00 p.m. Visits are permitted from 1:00 p.m. to 9:00 p.m., but visitors must register by 8:00 p.m.

Friday, Saturday, and Sunday

Registration hours for the above facilities on Fridays, Saturdays and Sundays are from 7:00 a.m. to 2:00 p.m. Visits will begin no earlier than 8:00 a.m. and end at 4:00 p.m., but visitors must register by 2:00 p.m. (Please note: the start of visiting hours can be delayed due to unforeseen circumstances.)

Number of Visits and Visitors

Inmates are permitted to visit with up to three (3) visitors at the same time, with the maximum number to be determined by conditions set forth in each facility, availability of space and volume of visitors/inmates. Detainees may receive visits three (3) times per week. Sentenced inmates may receive visits two (2) times per week. All inmates are limited to one (1) visit session per visit day, regardless of the number of visitors in that session.

Visitors' Dress Code

Facility Locations

To provide for the safety and security of Department staff, inmates and visitors and to maintain a family-friendly environment, visitors must wear appropriate clothing to visit inmates. Overly suggestive clothing and clothing in which contraband and non-permissible items can be hidden are not permitted. When meeting with an inmate, visitors may only wear a single layer of clothing (except those visitors required to wear a cover-up garment) and NO ACCESSORIES.

Visitors WILL NOT be permitted onto the visit floor of a jail if they are wearing any of the following:

  • Clothing with holes or rips that are located more than three inches above the knee
  • Hooded garments
  • Hats and head coverings (excluding religious head coverings)
  • Clothing identifying a specific gang by name or logo
  • Clothing that makes explicit reference to obscene language, drugs, sex or violence
  • Swimming attire
  • See-through garments
  • Uniforms
  • Jewelry (excluding a wedding ring and one religious medal no more than two inches in diameter hung on chain of one quarter-inch or less in diameter and no longer than 24 inches
  • Tops, including dresses, which expose the chest, stomach or back
  • Shorts, skirts or dresses the hem of which is more than three inches above the knee
  • Spandex leggings unless covered by tops, shorts, skirts or dresses the hem of which is no more than three inches above the knee
  • Outer garments including coats, shawls, ponchos, jackets, vests, gloves, or over-boots or overshoes (outer boots or shoes that slip over other shoes)
  • Visitors must wear undergarments.

Visitors whose attire violates the dress code will be permitted a contact visit if they agree to wear a cover-up garment provided by the Department. Visitors who refuse to wear a cover-up garment provided by the Department will be denied a visit.

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Facility Type

The NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) is within the jurisdiction of the East Elmhurst Juvenile Justice System located at NYC DOC 19-19 Hazen St. This includes the court and the detention where adjudicated teens are held. The juvenile detention center and its staff provide for the care, safety, and protection of youth in an environment that fosters healthy social, emotional, and intellectual development, ensures secure and safe custody, and promotes the health and well being of the youth detained. Their goals are to assure that the youth placed in detention care receive all necessary and appropriate care and supervision while providing the highest level of public safety.

Custody/Security Level

NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) located in Queens County, NY and is classified as a medium security juvenile detention center within the city limits of East Elmhurst, NY and is budgeted from and overseen by the City's Juvenile Justice System.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a City juvenile - medium facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at aid@inmateaid.com.

How To Send Money:

How to Send an Inmate Money in New York

Here are some general guidelines for sending money to an inmate's trust account; but not specific to a particular facility, institution or jail. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services. Some county jails require a per-night fee for the jail’s expenses.

What is a Commissary?

A commissary is a store within the jail. Commissary day is usually held once a week and can only be used if the inmate has funds in their commissary account, like a bank account within the institution. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. Items sold are clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary also sells products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets, songs and educational programming. They also sell paper, envelopes, and stamps allowing the inmate to write their loved ones, friends and family. Facilities will provide stamps and paper to inmates who are indigent – eligible where no money has been in their commissary account for at least 30 days.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with. Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

How do I send money using MoneyGram?

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number.

Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

MoneyGram, JPay, OffenderConnect, AccessCorrections, JailATM, WU, Touchpayonline, tigercommissary, smartdeposit are some of the money transfer firms being used by various facilities. MoneyGram is by far the oldest and most trusted.

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to NYC DOC - Rikers Island - Rose M. Singer Center (RMSC) at NYC DOC 19-19 Hazen St, East Elmhurst, NY

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

Great Deals For You and Your Inmate