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TN DOC - Northeast Correctional Complex (NECX) - Mountain City

State Prison

Last Updated: October 14, 2020
5249 Hwy 67 West PO Box 5000, Mountain City, TN 37683-5000
Security Level
State - minimum
Facility Type
Satellite View of TN DOC - Northeast Correctional Complex (NECX) - Mountain City

TN DOC - Northeast Correctional Complex (NECX) - Mountain City basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 423-727-7387

The inmates housed at TN DOC - Northeast Correctional Complex (NECX) - Mountain City located at 5249 Hwy 67 West PO Box 5000 in Mountain City, TN are placed according to their custody level (determined by a number of factors including the past criminal history and the length of their sentence). There are ample educational and vocational training programs for all inmates, especially ones that show a willingness to learn new things that will prepare them for a better life when they are released. The mission is to promote and prepare the offender to leave in better shape than when they arrived, giving them the best chance to never come back and thus lower the state's recidivism rate.

TN DOC - Northeast Correctional Complex (NECX) - Mountain City - Visitation

TN DOC - Northeast Correctional Complex (NECX) - FAQ
Telephone credits can be purchased in "whole" dollar amounts only. The minimum telephone credit purchase amount is $5.00.
Northeast Correctional Complex (NECX) is a time-building prison with a close custody designation. The prison also houses offenders of other custody levels. Three hundred offenders are located at the minimum annex site in Johnson County, and another 180 offenders, who are within ten years of their eligible release date, are housed in Carter County.
NECX offers intensive substance use and anger management counseling programs. Both sites operate extensive community service programs, which provide thousands of hours of skilled and unskilled labor to state and local government, as well as non-profit agencies in East Tennessee.
The prison, in coordination with TRICOR, operates one industry. Shaw Industries, a hardwood flooring company, operates through the private section of the TRICOR Prison Industry Enhancement Certification Program (PIE).
NECX offenders may attend Adult Basic Education classes or one of six vocational programs. Those who do not have a high school diploma are able to earn a GED certificate. In addition, NECX has mandatory Career Management for Success and Release for Success programs for those nearing release.

Inmate Locator

TN DOC - Northeast Correctional Complex (NECX) - Mountain City is a facility in the Tennessee Department of Corrections. The DOC publishes the names of their current inmates and identifies which of their locations the inmate is being held. Your search should start with the first DOC locator to see if your loved one is there. Begin with the first three letters of the offender's first and last name, it does not have to be spelled exactly.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at aid@inmateaid.com and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason, they charge to access it.

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Visitation Information


Routine visitation is on Saturday, Sunday, and state holidays as designated by the Commissioner from 8:00 a.m. to 3:00 p.m., and Monday from 5:00 p.m. to 8:00 p.m. The Main Visitation Gallery will begin to close at 2:45 p.m. and Program B at 2:45 p.m. to ensure all visitors are out of the VG by 3:00 p.m. Visitors are asked not to access the parking lot before 7:30 a.m. and should not enter the Administration Building until 7:30 a.m. on weekends and 4:30 p.m. on Mondays. Any visitor who arrives on state property before 7:30 a.m. will not be allowed to visit.

Questions or comments relating to visitation may be directed to the NECX Visitation Sergeant by calling (423) 727-7387 ext. 1068 on Saturdays and Sundays from 8:00 a.m. to 3:30p.m., Mondays from 12:00 p.m. to 8:00 p.m. and Fridays from 8:00 a.m. to 4:00 p.m.

Only four adult visitors will be permitted per inmate. All visitors entering on one pass must leave together at the same time.

Visits occur in the visitation gallery and/or picnic area of the compound or annex. Inmates in punitive segregation will have restricted visitation access as approved by the Warden. Inmates housed at the Carter County Annex will visit in the visitation building or picnic area when open. Monday night visits will occur in the administrative part of the building.

Inmates assigned to the security management units will visit in Program Building B as follows:

  • Phase I: one (1) visit per week, non-contact, immediate family only
  • Phase II: one (1) visit per week, non-contact, anyone on approved list
  • Phase ill: Contact visit in Program Building A with anyone on approved list per policy
  • (i. Inmates in transient status shall not be allowed any visitation for two weeks (attorneys and clergy are exempt). The Warden may allow special visits at the end of the two weeks for immediate family members only.

Visitors under the age of 18 must be accompanied by an adult with notarized permission from a parent/ legal guardian. All visitors must have an application with picture ID on file.

Blank copies of Visitation Application Form CR-2152 shall be furnished to all inmates with written instructions that prospective visitors shall complete, and return the forms with a current photograph to the visitation department. Applications will be approved or denied within 30 days of receipt.

All applicants are subject to a NCIC (National Criminal Information Center) background check.

The length of the visit will depend upon space available. Should overcrowding occur, visitors who arrive first may be asked to leave to allow for others to visit.

Visitors found with contraband in violation of the law are subject to possible arrest by local law enforcement and visitation privileges may be suspended for up to 12 months.

No one under the influence of drugs or alcohol will be allowed to visit.

Any visitor found with drugs or firearms while on State property may be subject to loss of visitation privileges for a period of 12 months up to and including permanent restriction.

Inappropriate or socially unacceptable physical contact as deemed by staff will not be permitted between inmates and visitors.

Visitors may not sit on the inmate's lap or vice versa.

Visitors will not wear an inmate's jacket and inmates will not wear a visitor's jacket for any reason. Inmates must dress per TDOC Policy and in an appropriate manner.

Visitors and inmates may not sit with their legs crossed over each other. Couples will not be permitted to be hugged up while leaning against the walls or laying on each other while seated.

Visitor and inmate hands must be in view at all times and may not be underneath any clothing.

Visitors may not deliver correspondence, money, printed material, packages, etc. to inmates.

Visitors are responsible for controlling their children. Children are not allowed to run and play in the main visiting area. Discipline of children is strictly up to the visitor, not the inmate.

A playground area (weather permitting) is provided for children under 12years of age. Visitors and inmates are not to access the playground area unless they have children playing in that area.

Visitors may not leave the visiting area for any reason except to go to checkpoint to take prescribed medications.

No baby strollers are allowed except when used by disabled children.

Restrooms are located in each visitation area. At no time may a visitor access the inmate'srestroom, and at no time may an inmate access a visitor's restroom. When a child must use the restroom, the visitor with whom they came must accompany them, not the inmate or another inmate's visitor.

Visitors shall not accept any correspondence, package, printed material or personal property from an inmate. All items must be processed through the property room during regular business hours.

Ifvisiting on the weekend, a·visit on the following Monday night will not be permitted unless it is an official holiday of which the hours are 8:00 a.m. to 3:00 p.m.

Visits may be denied or terminated at any time for violation of any visiting rule.

Breastfeeding is not allowed in the visiting gallery but can be done in the ladies' restroom.

Excessive amounts of jewelry will not be allowed in. Only one ring per hand and one necklace.

Prosthesis, artificial limbs (plastic or other substances), and cardiac pacemakers and defibpllators shall be allowed. The visitor may be required to present a doctor's note.

Visitors are subject to random frisk searches throughout the day at the discretion of the officer in charge of the VG.

Prescription medications must be in the original prescription bottle and left in a locked locker at checkpoint. The medication must be logged in and out by staff. Visitors will be escorted to checkpoint to take the medication.


Arts and crafts items will not be routinely carried out through visitation. Ifan inmate has an item that needs to be sent out through visitation for some reason, written permission must be obtained through the Unit Manager's office. Upon approval, the items must be brought to the property room, Monday through Thursday, to be processed. Property Room staff will provide a list to visitation staff consisting of inmate name, TDOC #, and item(s) approved to be carried out through visitation. The visitor may sign for and pick up the item(s) after the visit is over. The NECX staff will not be held responsible for the loss or damage ofany item sent out through visitation. '


All visitors must be on the inmate's approved visiting list or have a pre-approved special visit. Identification will be verified. Before proceeding to any of the visitation areas, all visitors must pass through checkpoint. At times this area becomes crowded and waiting may occur. Please be patient as the officer's process visits as soon as possible. When accessing the NECX Main Compound; visitors must pass through the metal detector and will be frisk-searched by an officer with all items emptied from pockets. After the visitor has been searched, the left hand will be stamped in ultra violet ink. The visitor must show his/her hand under the ultra-violet light to the officer in Central Control or at the checkpoints at each annex before entering the visiting gallery and after exiting at the end of the visit.

NOTE: At checkpoint at Main Compound, visitors will be given a visitor's pass. This pass must be presented to an officer at the front desk in the visiting gallery. Visitors will be seated and wait for the inmate to arrive. When the visit is over, the pass is to be given to the checkpoint officer before leaving.


During count time, approximately 10:45 a.m., or anytime that a count may be called, visitors shall remain seated. Inmates in the inside visitation area must stand by the wall until count is complete. Inmates in the picnic area must stand on the sidewalk until the officers have completed the count. No movement of inmates or visitors is allowed. There should be no attempt to access the restrooms or move to or from the picnic area. Cooperation will aid in the least amount of interruption to visits. ·


TDOC uniforms (blue shirts and striped pants) only may be worn to the visitation area. All clothing must be in good repair with no holes, patches, or alterations. Only plain white or gray T-shirts (short or long sleeved) may be worn under the TDOC blue shirt. The t-shirt must be worn and cannot be removed in the visitation area. No stacking of clothing or excessive clothing will be allowed (i.e.: sweatpants under the TDOC blue pants or more than one pair of boxers/ briefs undergarment). Regular long-johns (thermals) will not be allowed in the visitation gallery. The white TDOC stripe on pants must be clearly visible and no bleached out pants will be allowed. Pants must be worn around the waist, no "sagging".S hirt must be buttoned and tucked in the waist of the pants. Sweatshirts are not allowed. One pair of socks may be worn with boots or shoes. No open toed shoes are allowed.

Coats maybe worn October through April and must be in good repair with proper stamping and color, no faded areas, rips, holes, homemade sewn areas. Coats will be inspected by staff when entering the VG.


FEMALES: female visitor's visit may be denied for the absence of proper clothing such as shoes, bra, underclothing, and slip (when wearing a dress). All apparel must have sleeves. The visit may be denied for wearing improper clothing such as halter tops, miniskirts, long split skirts, tank tops, strapless sundresses, bare midriff, wind suits, spandex pants, shorts (no shorter than 3 inches above the knee in a standing position while being worn around the waist in the manner intended) and inappropriately tom garments or garments with offensive logos or any revealing attire. The following clothing items are prohibited: sweatpants, stirrup pants, camouflage attire of any pattern or color, body suits, skirts or dresses that button up the front, service or security uniforms, pants or jackets with stripes, water bras, thongs, and hoodies. Children age 6 and under, male or female, will be allowed to wear shorts but they must not be any shorter than the middle of the thigh. Only one shirt can be worn. Flip flops are not permitted and all sandals must have a back or heel strap.

MALES: A male visitor's visit may be denied for the absence of proper clothing such as shoes, shirt or underclothing. The visit may be denied for wearing improper clothing such as tank tops, shorts (no shorter than three inches above the knee in a standing position while being worn around the waist in the manner intended) and sweat suits. No camouflage attire of any kind, military or security uniforms, or shirts with offensive logos may be worn. Visitors may be required to remove clothing if found to have on excessive clothing such as two pairs of pants, a sweat suit, or an extra shirt on under the top clothing. No sleeveless shirts or pullover hoodies are permitted.

Once visitors have entered the visiting gallery, they are not allowed to modify their attire, i.e.
unbutton a shirt or blouse to be more revealing, pull skirt up to make it shorter or remove bra or any undergarment


The items listed below may be brought in by visitors. Food items will not be allowed outside in the picnic area. This list is subject to change at the Warden's discretion. Ifthe item is not on the approved list, it will not be allowed into the institution. No exceptions. Food items not allowed into the institution will be taken back to the vehicle. Food will not be stored at checkpoint.

  • Sealed Lunch Meat (No Deli Meat)
  • Sliced Sandwich Bread (White, Rye, Wheat, etc.) -No Buns or Rolls
  • Mayonnaise, Mustard, Ketchup (Factory sealed/Individual packets enough for one day only)
  • Tomatoes, Lettuce, Pickles, Onions -pre-sliced and placed in a Ziplock baggie
  • Cheese -Factory Sealed, pre-sliced and placed in a Ziplock baggie
  • SalUPepper (Sealed /Individual packets)
  • Items may be placed in a clear plastic baggie or container
  • Disposable paper plates only, No reusable plastic dinnerware/silverware
  • Drinks: From VG Vending Machine Only


At NECX Main Compound, visitors are asked not to access the parking lot before 7:30 a.m. Visitors must park in the regular designated parking spaces. Parking in any reserved spaces is prohibited. The parking spaces directly in front of the Administration Building are for temporary parking only of fifteen minutes or less. Windows must be rolled up and doors must be locked on all vehicles.

Visitors going to the Mountain City Annex must park in the main parking area. Visitors arenot to engage in conversations and visit with inmates in the annex yard. Please observe these parking rules. Visits will be terminated for the day ifvehicles are parked where they must be moved. Once you leave the visiting gallery, you may not return.

Visitors for Carter County Annex will park infront of the visitation area located at the main entrance to the institution. On Monday nights, visitors will park in theupper main parking lot near the Administration Building since visitation is held outside the program center.


The following items only will be allowed on the inmate's person in the visiting area:
Identification card

  • Room key
  • Wedding ring 1 (ifmarried)
  • One religious necklace
  • Institutional Pass
  • White or gray cap/or religious headgear purchased through Union Supply Anything not listed is considered contraband and will be dealt with accordingly.


  • Car keys
  • Diapers - 6 disposable per child
  • Baby food 4 in plastic see-through original manufacturer's container with unbroken seal
  • Plastic baby bottles with milk/ juice -4
  • Identification cards
  • Vending debit cards (NECX & Carter County Annex)


  • No Tobacco/ tobacco products
  • No Billfolds or purses
  • No Steel-toed shoes
  • No Cell phones or media devices (lPods, MP3 Players, etc.)
  • No excessive jewelry as it Will set off the metal detector.
  • No chewing gum. Termlliation of visitmay occur, ..·
  • No Clothing with logos that' contain picti.Jres; slogans, profanity, or vulgmty. This includes any item associated with any Security Threat Group..
  • No Camouflage clothing or accesso:tjes Qfany pattern or color
  • No stripes of any kind on pants or jeans.


Picnic privileges are only allowed. if approved by the Commissioner of Correction. If approved, the Warden/designee will issue a memo regarding guidelines and approved items for picnic visits.


All visitors entering NECX property shall be subject to search. Visitors entering the secure perimeter of the institution shall be :frisk-searched. Other searches may be authorized as deemed neeessary by the Warden/designee. All items carried by the visitor shall also be searched before entering the institution,
i.e. picnic items, etc.

Unannounced searches will be conducted of all vehicles entering state property.K-9 Drug Detection Units may be used during these searches. All persons shall be responsible for any contraband items found in their vehicles. Local or State Law Enforcement may issue written citations, make arrests, or confiscate visitor's vehicles and belongings in the event contraband is found. It is illegal to possess alcoholic beverages on State property, weapons, drugs, type medication that cannot be readily identified by being in original containers or producing a prescription. Visitors who are suspected of introducing contraband into the facility may be required to visit in a non-contact area as to prohibit any physical contact among inmates and visitors.


Special visits may be granted subject to approval of the Warden. Associate Warden of Security, or Associate Warden of Treatment. All requests for special visits must be made at least seven days prior to the requested visit unless exceptional circumstances exist.

Special visit requests must provide a detailed written explanation as to why the visit is necessary and provide full identifying information on the visitor. Special visits are normally reserved for those visitors who have traveled in excess of 200 miles. However, at the discretion of the Warden, Associate Warden of Security, or Associate Warden of Treatment exceptions may be made.

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Facility Type

The Tennessee Department of Corrections is responsible for the operation of TN DOC - Northeast Correctional Complex (NECX) - Mountain City where they supervise adults convicted of a state crime and then sentenced to a commitment period by the County or Circuit Judge. The penalty phase of the commitment is the length of the sentence imposed and what type of facility they will spend their time in. Once the inmate is taken into custody there is an orientation period where the offender is evaluated medically and psychologically. The results of their findings will have everything to do with the level of custody the prisoner will be incarcerated.

State prison is also referred to as a correctional facility, penitentiary or detention center and is a facility in which inmates are forcibly confined and denied a variety of freedoms under the authority of the state. Convicted criminals are sent to prison as punishment and must follow very strict rules of conduct and order or they are held to additional punishment like loss of privileges or isolation. The address is 5249 Hwy 67 West PO Box 5000, Mountain City, TN located in Johnson County.

There is a fundamental difference between jail and prison. It has everything to do with the length of stay for inmates; jail is short-term and prison is long-term. Jail is most commonly used within a criminal justice system for people charged with crimes who must be imprisoned until their trial, or those pleading or being found guilty of crimes at trial may be sentenced to a specified short period of imprisonment. Jails are usually run by local law enforcement county sheriff and/or local government police agencies.

Because prisons are designed for long-term incarceration, they are better developed for the living needs of their populations. State prison offers the inmate a more regular, routine life, the wider range of programs, better facilities and generally better food. The DOC has a bevy of disciplines for which an offender may be classified, they are Reception Centers, High Security (Males), General Population (Males), and Female Offenders.

State prison is very much like a town inside a town. There is a mayor (the warden - call 423-727-7387 for information), a store (the commissary), housing (cells), medical care (infirmary), library (law, education and lending), civic organizations (clubs), worship (chapel), a park (the recreation yard), a cafeteria (chow hall), police (correctional staff), a jail (disciplinary segregation unit, the SHU, the hole), laws (administrative rules), judges (hearings officers), and the inmates all have a job that keeps the institution operational.

There is no privacy in prison - inmates dress, shower, and use the bathroom in the company of other inmates.  Inmates are required to make their bunks and keep their personal possessions neat; All inmates wear identical clothing and must carry their identification card with them at all times.; Most possessions allowed must be purchased from the canteen; Meal times are assigned and inmates have a short time to eat and depart the chow hall, there are no seconds; Inmates are subject to searches of their person and/or cell at any time; All movements of inmates from one area to another are tightly choreographed, monitored and supervised to avaid any incidents between location changes.

Custody/Security Level

TN DOC - Northeast Correctional Complex (NECX) - Mountain City is a minimum security state prison located at 5249 Hwy 67 West PO Box 5000 in Mountain City, TN operated by the Tennessee Department of Corrections. This institution is considered the best situation to be in if you have to be incarcerated. Inmates assigned to minimum security prisons generally pose the least risk to public safety. Inmates live in dormitories on a campus that resembles a school more than a prison. Inmates must have less than 8 years on their sentence, be non-violent with a clear disciplinary history to qualify for minimum designation. There is much less supervision of inmate movement within the prison than at any other custody level.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a State - minimum facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about TN DOC - Northeast Correctional Complex (NECX) - Mountain City that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at aid@inmateaid.com.

How To Send Money:

How to Send an Inmate Money in Tennessee

These are general guidelines for sending money to an inmate's commissary account. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services.

What is a Commissary?

A commissary is a store within the correctional institution. Commissary day is usually held once a week and can only be enjoyed if the inmate has funds in their commissary account. An inmate's commissary account is like a bank account within the prison. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. The commissary sells clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary might also sell entertainment-related products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets like an iPad (no internet access), songs and educational programming.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with.

Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number. Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

Some of the money transfer firms are MoneyGram, JPay, OffenderConnect, Access Corrections, JailATM, CommissaryDeposit

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

How do I send money using MoneyGram?

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at TN DOC - Northeast Correctional Complex (NECX) - Mountain City letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to TN DOC - Northeast Correctional Complex (NECX) - Mountain City at 5249 Hwy 67 West PO Box 5000, Mountain City, TN

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $5.00, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

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