Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

  1. Home
  2. All Facilities
  3. Facility Visitation

NE FL State Hospital Visitation Center

Reentry & Treatment Facility

Last Updated: May 24,2019

Visitation Hours

Visiting hours for Northeast Florida State Hospital (NEFSH). For Directions call 904-259-6211

Sunday 8:00 am - 3:00 pm
Monday 8:00 am - 9:00 pm
Tuesday 8:00 am - 9:00 pm
Wednesday 8:00 am - 9:00 pm
Thursday 8:00 am - 9:00 pm
Friday 8:00 am - 9:00 pm
Saturday 8:00 am - 3:00 pm
Federal Holidays 8:00 am - 3:00 pm

No cellphones, you will be searched before visiting. NO personal belongings. Persons under probation, parole, or other community corrections supervision must obtain the permission of both their individual supervising officer and the superintendent prior to a visit. Such visitation is not normally approved.

If the visitor is under the age of 18 and is a family member of the inmate, they must be accompanied by an adult family member or guardian to include a member of the inmate's extended family. If the visitor is under the age of 18 and is not a family member of the inmate, the minor visitor must be accompanied by a parent or guardian.

General Visitation Information

Northeast Florida State Hospital (NEFSH) - Visitation

Here you will find information primarily for persons with friends or loved ones who are residents of Northeast Florida State Hospital.

The following paragraphs explain the Visitation Rules and Schedules, Code of Behavior while visiting and information about the Hospitality House for extended visits.

If you are planning a visit, please review this information to ensure your visit is a pleasant one. If you should have any further questions about visitation, rules, and/or schedules, please contact the Community and Resident Relations Department at 904-259-6211, extension 1158.

Hospital Rules And Procedures For Visitors

  1. Visiting hours are:
    Monday - Friday, 3:30 p.m. - 5:30 p.m.
    Weekends and Holidays, 9:00 a.m. - 11:00 a.m. and any two hours between 1:00 p.m. - 5:30 p.m.
  2. Families of individuals who are listed as critical in the acute care facility (Shady Oaks and 3C Building 12) may visit at any time, as approved by the Service Team.
  3. Minors, as defined by Florida Statute, are permitted as visitors only under the supervision of an adult and must have approval 10 business days prior to visiting.
  4. All visitors will stop at the visitor’s information booth, at the main entrance, where security personnel will log in the name of each person, the time of their arrival, and the Unit/Living Area they intend to visit. The visitor will be issued a visitor's pass.
  5. No visitor may bring cameras or video cameras to the campus, unless the visitor signs, in advance, the proper authorization form.
  6. No visitor may bring alcoholic beverages, drugs, or weapons to the campus. Violators may be subject to arrest.
  7. No tobacco products of any kind are allowed. NEFSH is a Tobacco Free Environment.
  8. No visitor may give cash to persons served. All cash, money orders & checks must be deposited into the persons account. NEFSH is a Cashless Society. Residents are not allowed to have cash on their person, tokens are used in place of cash while residents are in the hospital.
  9. Visitors and residents must use the Visitor Center for their visitation or designated visitor’s room, lobby, or area; respecting the right to reasonable privacy of communication, dependent upon the physical construction of the building, and availability of a private area.
  10. No visitor shall be allowed to routinely enter the general living area. This includes hallways, sitting rooms, bedrooms, chart room, storage room, etc., except in the case of a critical resident in the Lemonwood Village where visitors may be allowed access to the resident's bedroom as necessary.
  11. Visitors shall not have access to medical records without a properly signed authorization presented to the medical records custodian and may only review these records subject to provisions established by law.
  12. Each living area will maintain a visitor’s log to include name, address, and relationship of each individual visiting the resident.
  13. Day passes, based on a written physician's order, will be maintained on the living area chart and the original given to the responsible party.