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Reviewed on: March 30,2026
InmateAid Website questions

Can I Get a Refund From InmateAid

Can I get a refund on my account

Yes.
Ask The Inmate
Answered by a former federal inmate · 14+ years advising families
✓ Verified answer August 06,2025 · InmateAid Website questions
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Yes. In almost every case InmateAid is happy to provide a refund if you are not satisfied with your experience.

We understand that things do not always go as planned. Mail occasionally gets delayed or lost in transit. Magazines sometimes go missing, which unfortunately does happen. Phone lines do not always produce the savings we hoped for in every situation. Whatever the reason, we would rather make it right than leave a customer frustrated.

To request a refund simply email us at aid@inmateaid.com and explain your situation. Our team will take care of you promptly.

InmateAid has been serving families of incarcerated loved ones since 2012 and our A+ BBB rating reflects our commitment to standing behind everything we offer. Your satisfaction matters to us and we will do whatever we reasonably can to make sure you feel good about your experience.

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Accepted Answer Date Created: August 06,2025
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed March 2026.