Reviewed on: May 02,2026
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Can New Arrivals at Arrendale Use the Phone or Commissary?

i really have a couple questions for you. can new arrivals to arrendale diagnostics in Georgia be able to use the phone? Also are they allowed to receive commissary when they first get there?

The short answer is not immediately, but not for long either.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer February 21,2020 · Survive Prison
1

The short answer is not immediately, but not for long either.

When an inmate first arrives at Arrendale State Prison's diagnostic unit, there is a processing and orientation period before most privileges kick in. Phone access typically opens up within about a week of arrival. That first week is intake, classification interviews, medical screening, and getting assigned to a housing unit. It is a busy and disorienting stretch for the inmate, and the facility runs on its own timeline during that window.

Commissary works a little differently. If your person already has money on their books when they arrive, they can access commissary as soon as it is their assigned shopping day. Commissary is not withheld as part of the intake process the way phone access sometimes is. The limiting factor is simply whether funds are available and whether their day of the week has come around yet. Every housing unit gets a designated commissary day on a rotating schedule, so the wait could be a few days depending on when they arrived relative to the schedule.

The practical move if you want to make sure they have what they need right away is to get money on their books before or immediately after arrival. That way when their commissary day hits in that first week, they are not starting from zero. InmateAid can help with sending letters during that initial phone blackout period so they know someone on the outside is thinking about them even before the calls start coming through.

Accepted Answer Date Created: February 21,2020
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Facilities referenced in this question — tap to view contact info, visitation hours, and inmate services.

GDC-Lee Arrendale Probation Substance Abuse Center Alto, GA GDC-Lee Arrendale State Prison (LASP) Alto, GA GDC-Lee Arrendale Transitional Center (TC) Alto, GA
About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed May 2026.