Do inmates know letters are from InmateAid

Yes, when you send a letter through InmateAid, the inmate can tell it came from the service. The envelope includes the InmateAid name and return address, so it is clearly identified.

When your inmate writes back, they send their reply to the InmateAid address shown on the envelope. Once received, the letter is scanned and uploaded to your account.

Here is how the reply process works:

• The inmate mails their response to the InmateAid return address
• The letter is scanned into your account
• You receive an email notification that a new message is available

The system does not require the inmate to use the internet or sign up for anything. They simply write a regular letter, and InmateAid handles the rest on your side.

This setup makes it easier and faster for you to receive responses while keeping everything compliant with facility mail rules.