Does InmateAid Explain How Everything Works Upfront?

Yes, and we want to make sure every customer understands exactly what they signed up for before any confusion sets in.

After you place an order with InmateAid, you will receive a confirmation email that walks through how the service works, what to expect, and what steps come next. Whether you have set up a discount phone line, sent a letter, or arranged another service, that follow-up communication is designed to answer the questions most people have before they think to ask them.

If something is still unclear after reading it, reach out. Our customer service team responds to questions directly and will make sure you have a complete understanding of how your order works and what your inmate should expect on their end.

We are glad when things click into place for people. That is exactly what we are here for.