How Do Inmates Respond on InmateAid Without Internet?

Inmates do not have internet access and they do not respond directly on the site. That is a reasonable thing to wonder about, and the answer is simpler than it might seem.

When an inmate wants to write back through InmateAid, they do it the old-fashioned way: pen and paper, addressed to InmateAid's mailing address. When that letter arrives, we scan it and post it directly to your account. You receive an email notification letting you know there is a letter waiting, and you read it by logging into the site.

So the process works like this: you send a letter digitally through InmateAid, we print and mail it to the facility, your inmate receives it at mail call, they write a physical reply back to our address, we scan it and upload it to your account, and you read it online. The technology handles the convenience on both ends while the actual communication between you and your inmate travels through the postal system the way it always has.

It is a practical solution that keeps the communication moving without requiring inmates to have any internet access at all.