How does an inmate know to call your number

When you set up a number for your son to call, the facility will not automatically notify him. It is your responsibility to make sure he knows.

Best ways to let him know:

• Send him a letter with the new number clearly written
• Tell him during your next phone call (if possible)
• Make sure the number is easy to read and correct

Important details:

• The number usually needs to be approved and added to his phone list
• Staff rarely pass along messages, so do not rely on them

What happens next:

• Once he has the number and it is approved, he can start calling
• If it is set up correctly, calls will go through at the intended rate

Bottom line:
Do not wait for the facility to tell him. Send the number yourself as soon as possible so there is no delay in getting connected.