Reviewed on: October 07,2015

How long does it take for the inmate to receive the letter and pics? How are they able to respond, do I pay once they reply? Is there a way you can preset funds to your account so that u don't have to use your cc every transaction.

Asked: November 15,2014
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1
We estimate that it takes 2-3 business days to make it to the jail. Once there, the staff opens and reads each piece of mail and inspects it for contraband. Any delay that occurs at the facility is out of our control. We make no guarantees as to how long it will take as there are thousands of facilities and none of them do things the same way. The only way you will know if when he responds, unless the letter is returned to us - in that event we will investigate the reason and notify you of your options. Mail call is Monday through Friday in most places. Please be patient, if the ID number and facility are correct we are 100% reliable.If your inmate writes to you directly, using your address, the cost of the mailing is a 49 cent stamp. Many of our members use the Inmate Response Mail service through InmateAid. Your inmate would write you back to the return address on the letters which are to the InmateAid corporate offices. We receive the letters on your behalf, scan them into your My Account section and notify you by email that they are waiting for your review. There is a charge of $1.49 for this service. The people that use this service like the security and privacy this service provides them.We do not have a bundled payment option at this time but it seems like a very good suggestion. Thanks :)
Accepted Answer Date Created: November 16,2014