How soon do inmates respond to letters we send them?

The letter and photo service from InmateAid is straightforward. You type up a letter and upload photos where applicable - proceed to the Pay Now page and complete the transaction. The letter order flows through our Admin area to the Processing Department. Letters are processed immediately upon entry unless it is after 6pm on Saturday, then the letters do not go through the process until Monday morning.

You may check in your My Account area to see the status of your letter order. The letters are printed, folded and inserted into a double window envelope. There are no additional marketing pieces or promotional material inserted in the envelope, only your letter. Your name is the sender, InmateAid's address is the return address. The envelopes are stamped with 49-cent stamps unless there are more than 5 pages of letters or more than 5 photos, and then we weigh the envelope and adjust the postage.

The mail is taken to the post office, which is on the Miami/West Palm Beach line - a major mail hub. Mail is delivered by us Monday through Saturday. Inmates who have money on their inmate trust accounts can purchase stamps and envelopes at the weekly commissary. If they do not have money on their books, the prison will provide indigent inmates with all the materials necessary to send out mail to their loved ones. If your inmate writes to you directly, using your address, the cost of the mailing is a 49-cent stamp.

Many of our members use the Inmate Response Mail service through InmateAid. Your inmate would write you back to the return address on the letters which are to the InmateAid corporate offices in Florida. We receive the letters on your behalf, scan them into your My Account section and notify you by email that they are waiting for your review. The people who use this service like the security and privacy this service provides them.