I Lost My Phone. How Do I Still Receive Calls From My Inmate

Losing your phone when you are expecting calls from an incarcerated loved one is stressful but there are steps you can take right now to stay connected.

First, if you have access to another phone, a friend's phone, a family member's phone, or a temporary replacement, contact InmateAid immediately at aid@inmateaid.com. We can update the forwarding number on your discount phone line to point to whatever number you currently have access to. Your inmate keeps calling the same number they always have and the call simply forwards to your new temporary phone instead.

Second, if your inmate has already tried to call and got no answer, send a letter through InmateAid as quickly as possible explaining what happened and giving them any temporary number they can reach you on. That letter arriving at mail call will reassure them that everything is okay and that you have not disappeared.

Third, when you get a replacement phone make sure to update your account information with InmateAid so your forwarding number reflects your new permanent number going forward.

The most important thing right now is to not go silent. An unanswered call from inside a facility with no explanation is one of the hardest things an inmate experiences. Getting a message to your boyfriend as quickly as possible through any available channel will go a long way until your phone situation is resolved.