You should call the counselor immediately. IF you cannot get anywhere, ask for a case manager or unit team secretary. If nowhere then try the chaplain. If all else fails call the warden directly. As his monther, you will get the information.
https://www.inmateaid.com/ask-the-inmate/i-was-unable-to-visit-my-son-today-the-reason-was-medically-unable-to-receive.amp#answer
Accepted Answer Date Created: August 12,2016