InmateAid Website questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
Yes, you can absolutely use InmateAid from Argentina or any other country to send a letter to an inmate in the United States. In fact, many users are international because it is much easier and faster than sending traditional international mail. Instead of dealing with high postage costs and long delivery times, you can write your letter online and InmateAid will print it and send it through the US Postal Service directly to the facility. For payment, InmateAid
Read moreThey receive the actual postcard, letters and 4"x 6" photos (printed to the edge) in the regular mail. InmateAid has been around for over a decade, with a reputation that allows for this service to work for both you and your inmate
Read moreThe money you put on your account covers the letters you send to him, not the other way around. For him to write back, all he needs is a postage stamp on his end. He writes a physical letter, addresses it to InmateAid's office in Florida, and mails it the old-fashioned way. That stamp is the only cost on his side. When his letter arrives at InmateAid's office, it gets scanned and posted to your account dashboard. You retrieve
Read moreActually, it's cheaper than that! For the 9-Letter and 8-Picture Packages, the total is only $16.00. That is why we have these packages, to help save money and budget yourself through the entire bid
Read moreIt means that a User on the website created the inmate profile for their personal use
Read moreIf your mailing came through InmateAid, the return address on everything he received is InmateAid's office in South Florida, not your address in Australia. He can write a letter back to that address, and InmateAid will receive it, scan it, and post it to your account so you can read it. The cost to retrieve a return letter is minimal. The process is the same whether you are in the next town or on the other side of the
Read moreInmateAid LLC
Read moreSimply email us (aid@inmateaid.com) your new information and we will make that change for you
Read moreYou do not need to provide your address and it will not appear on the envelope automatically. That is one of the core features of the service. When InmateAid sends a letter on your behalf, the return address on the envelope is InmateAid's address in Florida. Your name appears at the top, but the address below it is the company's, not yours. The inmate knows the letter is from you, but anyone else handling that envelope, including facility staff,
Read moreyes - a former inmate who is happy to be answering questions, not from a jail cell
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