West Memphis, Arkansas, has two separate facilities that serve different functions, which is why you are finding two different addresses.
The West Memphis City Jail on Broadway is a municipal facility that typically holds people arrested by West Memphis city police for local offenses. It is a short-term holding facility for people awaiting arraignment or serving brief sentences on city charges.
The Crittenden County facility on Tyler Road handles county-level arrests and longer-term detention for people charged with state offenses in Crittenden County.
If you are trying to locate someone who was arrested in the West Memphis or Memphis area and are not finding them at either of those locations, they may have been transferred to the West Tennessee Detention Facility in Mason, Tennessee. That facility is a private prison operated by CoreCivic and regularly receives inmates from the Little Rock and Memphis areas who are serving longer sentences while awaiting transfer to a permanent state or federal institution. It is about 40 miles east of Memphis and handles overflow from both state and federal systems in the region.
The Arkansas Department of Correction inmate locator at adc.arkansas.gov and the federal BOP locator at bop.gov are both worth checking if your family member is not showing up at the West Memphis facilities.
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