What happens if I sent a letter to the wrong facility?

If your inmate is not at the facility yet, the letter will still be delivered to that location first. What happens next depends on the facility.

In most cases:

• If the inmate is not there, the mailroom will return the letter to the sender
• Once it is returned, the service can resend it to the correct facility at no additional charge

There is no way to intercept or redirect the letter once it has been mailed. It has to go through the normal process.

If the inmate is in transit or going through something like a mental health screening, it is common for their location to be temporarily unavailable or not updated yet. During that time, mail may not reach them until they are fully processed and assigned.

Here is what you should do:

• Wait to see if the letter is returned
• Confirm his correct and current facility
• Once you have the right location, request the letter be resent

Refunds are typically not offered in this situation, but resending the letter is standard once the correct information is confirmed.

This happens fairly often with new intakes or transfers, so you are not alone. The key is getting his confirmed location before sending the next letter to avoid delays.