Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

Reviewed on: December 09,2015

What happens if the inmate never recieves the letter and pictures I sent him thru inmateaid? What can be done?

Asked: December 06,2015
Ask the inmate answer
We only know there is an issue is when mail is returned. The delays that occur inside a prison are unexplained. We have a great track record but lousy explanations why it takes longer than usual sometimes because the mail room personnel will not tell us a reason. The only way you will know if they received it is when they respond, unless the letter is returned to us - in that event we will investigate the reason and notify you of your options. Oftentimes, it's a missing ID number or even the wrong facility. Regardless, remailing the letter is usually the best solution.
Accepted Answer Date Created: December 07,2015

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