You can get a new number at no charge, you don't even need a good reason. Mistakes are often made, we have no problem replacing numbers for you. Email your request to aid@inmateaid.com and let customer service know what you need.
https://www.inmateaid.com/ask-the-inmate/what-if-i-did-a-inmate-phone-calls-to-the-wrong-jail-will-they-still-be-able-to-use-the-number-that-was-given-to-me-to-forward-to-my-phone#answer
Accepted Answer Date Created: January 03,2019