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Subject: Website function questions
Are inmates already in your system or do you have to put them in your self by their inmate number and name because when I registered on here and put my husband's name in there he was already on there why would that be
there is a database of about 1.5 million inmates in our system. when the inmate is not in the system, the User may create an inmate profile to synch the InmateAid services to.
Subject: Website function questions
How do I change credit card information for the discount phone lines?
Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.
Subject: Website function questions
How does tbe inmate respond when they receive your letter from inmate aid? How do know if they've rec. Your mail?
The letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.
Subject: Website function questions
Where is my knew phone number for my loved one to call
We sent it again this morning, please chcek your spam folder. Also, check your Account dashboard,it is displayed there as well
Subject: Website function questions
How do i find out my sons inmate number
First, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.
Subject: Website function questions
How does the inmate's information, name, number, address, time remaining etc. Get on this website?
We have Users create profiles. We have a service that provides updates for daily inmate designations - and all of the data is co-mingled. For instance, I was booked into a county jail for 8 days (profile showed me at Pulaski Co), then I was transferred to a CoreCivic facility for 89 days (second profile showed me at West Tennessee Detention Facility), then I was transferred to FTC-Oklahoma City and finally to FCI-Miami. So, essentially I had four profiles with four facilities,...
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Subject: Website function questions
I set up an account for a discount phone line, but it didn't give me a new number.
The new phone number is posted in your account and is emailed to you (check the spam folder, too). When you go to your My Account area, click on Discount Phone calls and the new number is displayed along with the forward-to number, the inmate's prison, next billing date, and even a cancel the recurring charges button, too.
Subject: Website function questions
Is it only for Florida State or does it work for California
InmateAid is for all 50 states, federal, state, county and ICE
Subject: Website function questions
why is the release date saying Oct 15 when he has more time?
Some of the inmate profile data is created by the Users - sometimes the person enters "today's date" in that box.. Unless we have the person you are referring to, we wouldn't know the reason that the release date is incorrect..
Subject: Website function questions
What is the inmate aid wallet
For frequent members of the site, the wallet provides insider deals for all of the products and services on the site. Using wallet funds allows you to get more for your money - power phone callers, daily or weekly writers and much more.