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Subject: Website function questions
How come no one could answer my questions
Answers are sometimes redundant or duplicates of what we have previously answered. All of your questions have been answered - and there are several similar answers posted on the site from months and years past.
Subject: Website function questions
Where can I go to view answers from previous questions I have asked
Go you your Account Dashboard >> Resources >> Questions and Answers
Subject: Website function questions
When you follow someone on inmate aid does it notify you when they get released or sentenced
We do not notify the followers of an inmate's release or any sentencing information. You can go to the countyoffices.com and find the clerk of the court for that information.
Subject: Website function questions
What if I did a inmate phone calls to the wrong jail will they still be able to use the number that was given to me to forward to my phone
You can get a new number at no charge, you don't even need a good reason. Mistakes are often made, we have no problem replacing numbers for you. Email your request to aid@inmateaid.com and let customer service know what you need.
Subject: Website function questions
How do I get this to stop the recurring charge on my credit card?
There is a cancel button on your Account Dashboard. Click the link and the cancellation is immediate and automatic. 
Subject: Website function questions
Dose InmateAid work for someone who is in County jail?
Yes, InmateAid has all of the county jails in the United States separated by state. Once you find the county jail where your loved one is being held, follow the links for the phone service, the letter service, the magazine service, and others. If there is something you are looking for and don't see it, email us at aid@inmateaid.com for more help.
Subject: Website function questions
How long does it take for the mail to be send out
It is sent immediately after your order. It normally takes 1-3 days to reach the facility mail room. It is sorted and examined for contraband. Once they've approved it, it is handed out at mail call. This is standard at every facility across the US.
Subject: Website function questions
Are inmates already in your system or do you have to put them in your self by their inmate number and name because when I registered on here and put my husband's name in there he was already on there why would that be
there is a database of about 1.5 million inmates in our system. when the inmate is not in the system, the User may create an inmate profile to synch the InmateAid services to.
Subject: Website function questions
How do I change credit card information for the discount phone lines?
Go to your Account Dashboard. Scroll to the bottom where it says "Account" and underneath is "Manage existing cards". You can make the change there.
Subject: Website function questions
How does tbe inmate respond when they receive your letter from inmate aid? How do know if they've rec. Your mail?
The letter we send for you has the return address of InmateAid. The inmate's response is scanned and uploaded to your account. You are notified that you have mail. There are thousands of facilities that do not have an email service for inmates, this is the only way other than phone or visitation to stay in touch. You can send postcards and holiday greeting cards, too.