What if the Facility Address on InmateAid Is Out of Date?

Inmate location information on third-party sites, including InmateAid, does not update in real time. When a facility moves an inmate to a different unit or housing assignment within the same prison complex, that change may not be reflected immediately in outside databases. The Arizona Department of Corrections inmate locator is always the most current source for placement information, and checking there directly is the right move when you suspect something has changed.

The good news in this situation is that a unit change within the same facility does not affect mail delivery. Letters are routed to the facility as a whole and sorted internally by the mail room. As long as the inmate's name and ID number are correct on the letter, a unit reassignment within the same complex should not prevent it from reaching them. Mail room staff work from the inmate ID, not the unit assignment.

As for letters taking time to show on your account after sending, processing can occasionally run a few hours behind, particularly during high-volume periods. That delay on your end does not reflect a delay in the letter going out.

InmateAid has not received either of your letters back as undeliverable. If a letter cannot be delivered, we investigate the reason, notify you immediately, and give you the option to resend with corrected information or receive a refund. No news on that front is genuinely good news.

If you want to update his profile with the most current unit information, you can do that directly in your account. It helps keep records current for future correspondence.