Reviewed on: March 30,2026
Inmate Phone Calls

When Will I Receive My New InmateAid Discount Phone Number

When will I get my new number?

You will receive it in two ways simultaneously.
Ask The Inmate
Answered by a former federal inmate · 14+ years advising families
✓ Verified answer July 13,2025 · Inmate Phone Calls
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You will receive it in two ways simultaneously. A text message to the mobile number you provided during signup and an email to the address on your account. The number is also placed automatically in your Account Dashboard under your phone lines section so you always have access to it in one place.

If two hours have passed and you have not received your number here is what to check.

Look in your spam or junk folder. Automated emails from new services sometimes get filtered before reaching your inbox. Check that the mobile number and email address you entered during signup are correct as a small typo is the most common reason people miss their delivery.

If everything looks correct and your number still has not arrived after two hours contact InmateAid directly at aid@inmateaid.com and we will resolve it immediately.

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Accepted Answer Date Created: July 13,2025
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed March 2026.