They are normally able to call within a few day, even with an ICE hold as long as you have money on the phone carrier that has the contract. We might be able to make those calls less expensive, We get you a new local number matched to the rate center of the detention facility where your inmate is held; it is with that number your inmate dials to connect to you. The savings you receive are different in every situation but if you want an estimate before signing up, give us the information above in an email and we will do our best to give you an honest assessment of the program and if it will help save you money. Believe it or not, we don't always have a solution and refund people all the time if we can't.