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Collin County TX Detention Facility

County Jail

Last Updated: March 22, 2020
4300 Community Ave, McKinney, TX 75071
Security Level
County - medium
Facility Type
Satellite View of Collin County TX Detention Facility

COVID-19: Due to the Coronavirus pandemic, Collin Co Jail is facing VISITATION SUSPENSION for the next 15-30 days. Please call 972-547-5200, 972-424-1433 for the most current visiting room updates and when visits will resume.

Collin County TX Detention Facility basic information to help guide you through what you can do for your inmate while they are incarcerated. The facility's direct contact number: 972-547-5200, 972-424-1433

This facility is for adult inmates.

The Collin County TX Detention Facility is a medium-security detention center located at 4300 Community Ave McKinney, TX which is operated locally by the Collin County Sheriff's Office and holds inmates awaiting trial or sentencing or both. Most of the sentenced inmates are here for less than two years. Collin County accepts inmates from surrounding towns, municipalities, the US Marshal's Service and the McKinney Police Department who do not have their own long-term lock-up.

Collin County opted to construct a "direct supervision" facility, which uses a podular design for inmate housing instead of a linear design, to create a secure and humane environment for both staff and inmates. The structure, in tandem with the direct supervision philosophy, promotes supervision of inmates rather than control by intermittent surveillance and security barriers alone. Recognizing that during the course of their careers detention employees will spend more time in the facility than will any incarcerated individual, the facility was designed to offer safe and normal working environment for the staff. This environment promotes positive morale, increases motivation, improves efficiency, and minimizes staff turnover.

Under the direct supervision philosophy, a detention officer is present inside the housing unit at all times to directly supervise and interact with the inmates. It is the responsibility of the officer to maintain control of the inmates' behavior, minimize negative conduct, and reduce or eliminate tension causing situations. Officer security is maintained by use of body alarms, radio communication, and surveillance cameras. Paramount to the success of this style of supervision is the officer's complete authority and control over his or her area of responsibility. Inmates who refuse to conform to the concept of direct supervision are reassigned to a traditional linear housing unit. Each inmate spends most of his or her time inside the housing unit. The need for frequent and costly inmate movement is greatly reduced by providing most services within the housing unit or at the cluster level. Direct supervision enhances the interaction between detention officers and inmates, reduces inmate violence and vandalism, and provides a significant cost savings by reducing the number of staff needed to operate the facility.

Inmates at the Collin County Detention Facility are able to make pre-paid account calls only. Friends and family members are able to place money on a specific phone number account through ICSolutions.

Inmates can also purchase phone time from their commissary accounts.

The following is a brief overview of the areas, services, and functions within the detention facility.

The Detention Bureau is a division of the sheriff's office and operates under the jurisdiction of the sheriff although it is physically separated from the sheriff's administrative area.

Two public waiting areas are located in the detention lobby to separate inmate visitors and administrative visitors. Public information, visitor processing, storage lockers, restrooms, water fountains, and telephones are also available in the lobby. Visitors' access to the facility is controlled with security zones.

Staff services and training areas are located throughout the building and include an indoor dining room, outdoor dining area, short order grill, vending area, locker rooms, and facilities for classroom instruction, briefings, and physical training.

Security of the building, both inside and out, is provided via 24-hour a day monitoring conducted from a master control station. This station is equipped with state-of-the-art electronic monitoring systems for all access points, fire and smoke detection, and mechanical and emergency power systems. An additional control station is located at each cluster level housing area to directly monitor individual pod activities.

The processing area, sometimes called intake or booking, is the inmate's first contact with the detention facility. It is here that the inmate is introduced to the direct supervision philosophy, as he or she will remain in an open waiting area, in lieu of being held in a secured cell, until the booking process is completed, or unless his or her behavior warrants traditional confinement. Measures have been implemented throughout the processing area to maximize coordination and efficiency of the intake system, i.e., separate processing and circulation zones for admissions, transfers, and releases.

Adjacent to the processing area are the property, bond, and release areas, which are accessible via the public corridor to allow persons to post bonds, pay fines, or retrieve personal property for incarcerated inmates. All inmate property and financial accounts are maintained and all release transactions are conducted in these areas. The effectiveness of the direct supervision management philosophy relies strongly on accurate classification of the inmates. The classification process examines the inmate's criminal history and observes and evaluates his or her physical, mental, and social conditions and behaviors to determine the most appropriate housing unit assignment for that person. Newly arriving inmates are temporarily placed in the classification housing unit until the evaluation is completed and the inmates are given a permanent housing assignment. While in the temporary unit, inmates are required to participate in an orientation program designed to familiarize them with the direct supervision philosophy, facility rules and regulations, services, and programs.

Another area within the facility that contributes to the efficiency of detention operations is arraignments. The ability to conduct in-house arraignments increases security, reduces inmate transportation time and costs, and aids the judges who are required to conduct arraignments during non-business hours and weekends. The area was designed to accommodate installation of video arraignment equipment in the future.

Detention Response Team (D.R.T.). Also within the detention bureau is the Detention Response Team. The D.R.T. officers are specifically trained to respond to high-risk situations within the facility such as barricaded inmates, hostage situations, and high-profile inmate transport.

The facility is equipped to provide certain services to meet the basic health, nutrition, hygiene, and sanitation needs of the inmates. The design allows as many of these required services as possible to be delivered to the housing units to maximize security and minimize the need for staff intensive inmate movement and transportation costs. There are medical exam rooms located in the processing area, the infirmary, and each cluster. Inmate medical care, basic clinical and dental services are provided in-house. The food service area was sized to accommodate the complex-level build-out of 1,600 beds.

Meals are prepared on site by inmate workers under the supervision of the kitchen staff, then delivered to the housing units. Also designed for maximum build-out, the laundry service area contains commercial grade laundering and sewing equipment, and storage space for linens and inmate clothing. Other service areas include a commissary, barbering areas, and a mail room.

In keeping with its mission of system efficiency and fiscal responsibility, the facility includes space to provide self-improvement and educational opportunities in an effort to reduce the recidivism rate and comply with state regulations. Volunteers conduct a majority of the activities, which include courses in G.E.D., adult basic education, adult literacy, drug rehabilitation and counseling, religious and library services, visitation, and recreation. In addition to the sheriff's alternative confinement and sentencing programs, an inmate worker program is in place to facilitate completion of many tasks, such as preparation of inmate meals, trash collection and disposal, and general housekeeping. Availability of these programs serves as a management tool since inmate participation is contingent upon the display of positive, responsible behavior.

Inmate Locator

Collin County TX Detention Facility publishes the names of their inmates currently in their facility in Texas. Your search should start with this locator first to see if your loved one is there.

The second box is the InmateAid Inmate Search. This database of inmates is user-generated content for the purpose of accessing and utilizing any or all of the InmateAid services. If you need our assistance creating your own inmate profile to keep in touch, email us at aid@inmateaid.com and we will assist you in locating your inmate.

As a last resort, you might have to pay for that information if we do not have it. The Arrest Record Search will cost you a small amount, but their data is the freshest available and for that reason they charge to access it.

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Visitation Information

Collin County TX Detention Facility - Visitation

All visitors must arrive 20 minutes before scheduled visitation time. All visits are 25 minutes.

Five additional minutes are added for walking time to Cluster.

Visitation Rules

  1. Please note that visitation times are subject to change without notice.
  2. All visitors must be signed up to visit 20 minutes before visitation begins. Late visitors will not be permitted to go to visitation.
  3. Visitors will not be authorized to sign up more than one hour before visitation.
  4. All visitors are required to present valid identification displaying their photograph (example: a current Driver's License or Texas State Department of Public Safety Identification Card) in order to be issued a visitor's pass.
  5. Visitors must appear on the inmate's visitation list in order to visit.
  6. Only one adult visitor per inmate will be allowed each visitation day. Children will be allowed to visit on a space available basis. Children 16 years of age and younger will be allowed to visit only if they are a child of the inmate or visitor. This requirement would not apply to any individual who is legally married to an inmate.
  7. Cash money may be left for inmates Monday – Friday, 9:00 am – 5:00 pm. Other approved items may be left anytime.
  8. The jail will not accept messages for inmates nor can inmates receive incoming calls.
  9. All mail must go through the Postmaster. Front Desk personnel are not allowed to accept mail of any kind.
  10. Visitors must follow all visitation rules and be completely and properly dressed. Persons wearing mini-skirts, sleeveless tops, transparent or provocative clothing will not be permitted to enter the facility. Shorts must be no shorter than 5 inches above the knee.
  11. No items are allowed to be taken back into the visitation area; this includes, but is not limited to (purses, backpacks, cameras, cell phones, etc.)
  12. The Sheriff's Office reserves the right to deny any visit when there is reason to believe that the visit is not in the best interest of the safety and security of the facility.

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Facility Type

Collin County TX Detention Facility is run by the county sheriff’s department and the prison is run by the state department of corrections. Jail is for inmates who are awaiting time or who have been sentenced to less than a year. Prison is only available for people who have been sentenced to more than a year on any one charge.

Neither prison nor jail is nice but they differ in their levels of security, the programs they have and the quality of the environment. Additionally, an inmate cannot ask for a motion to reconsider once they have been transferred to the custody of the department of corrections.

The Sheriff’s department calculates what percentage of your jail time that you actually have to serve. The law requires that the sheriff’s department make people serve a minimum of 50% of their sentence if they are convicted of a misdemeanor.

The jail will accept inmates from the US Marshal and ICE where space is necessary. In comparison, state prison is for inmates serving lengthier sentences on crimes that are more severe in nature.

The Collin Sheriff’s Department calculates what percentage of a felony jail sentence a person will serve. The law requires that an inmate serve at least 85% of their felony jail sentence for non-mandatory time and 100% of their mandatory time.

Collin County TX Detention Facility also offers and manages alternatives to jail such as work release programs, work furlough, house arrest, and private county jails where the person convicted can serve their sentences on weekends. Because overcrowding is a problem in both county jail and state prison, both systems operate a good behavior program. Those who are on good behavior can have their sentences reduced or cut.

If you are not serving a mandatory minimum sentence and you do not get into trouble while in jail the sheriff’s department will typically give automatic good behavior time. When you first receive your release date from the jail, within a few days of being incarcerated, the good time deduction will have already been included in most cases. For non-mandatory misdemeanor good time off is 50% and for felonies is typically about 10-15%.

Custody/Security Level

The Collin County TX Detention Facility is located in Texas and takes in new arrests and detainees are who are delivered daily - call 972-547-5200, 972-424-1433 for the current roster. Law enforcement and police book offenders from Collin County and nearby cities and towns. Some offenders may stay less than one day or only for a few days until they are released in a court proceeding, some after putting up a bond and then are released to a pretrial services caseload under supervision by the court, or are released on their own recognizance with an agreement to appear in court.

The jail is divided into "pods," each of which includes individual cells, common areas, and an outside recreation court — a space bound by towering concrete walls. All meals, are approved by a dietitian. Common area tables are made of solid steel with attached four seats. Inmates crowd around the tables playing cards or board games like chess and checkers. Inside the cells, there is only a sliver of a window allows inmates to peer out. There are two to three inmates per cell, The jail is crowded at about 90 percent capacity and this population varies day-to-day sometimes over-crowded. There are a number of people who arrive at the jail actively or recently drunk or high, or arrive with injuries from fights/assaults that led to their arrest, and/or are mentally ill with no other place for law enforcement to deliver them. This makes the intake process challenging for the jail’s staff and its medical personnel.

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How To Send Things

There are strict procedures for everything related to "sending things to an inmate" in a County - medium facility. This includes sending money for commissary packages, sending mail like letters with photos, magazine subscriptions, buying phone time, postcards and greeting cards, and even distance learning courses (get your degree, you've got a lot of extra time). You also need to know about visitation, what are the hours and rules.

All of the information you could ever need to know is below, patiently scroll the page and get as much information about Collin County TX Detention Facility that you'd ever want to know. If there is anything that you were looking for, but don't see, please email us at aid@inmateaid.com.

How To Send Money:

How to Send an Inmate Money in Texas

Here are some general guidelines for sending money to an inmate's trust account; but not specific to a particular facility, institution or jail. Inmates need money to access several privileges like weekly shopping at the commissary, making phone calls, using the email service where offered, using the electronic tablets where offered and paying their co-pay when needing the medical or dental services. Some county jails require a per-night fee for the jail’s expenses.

What is a Commissary?

A commissary is a store within the jail. Commissary day is usually held once a week and can only be used if the inmate has funds in their commissary account, like a bank account within the institution. If the inmate has a job, their paycheck is deposited into this account, too.

The Commissary sells various products that the inmates may purchase if they have money on their books. Items sold are clothing, shoes, snacks and food, as well as hygienic products like soap, shampoo, and shavers. The commissary also sells products like books, magazines, televisions, radios, playing cards, headphones, MP3 players, electronic tablets, songs and educational programming. They also sell paper, envelopes, and stamps allowing the inmate to write their loved ones, friends and family. Facilities will provide stamps and paper to inmates who are indigent – eligible where no money has been in their commissary account for at least 30 days.

How you send money to an inmate?

Sending money to an inmate varies from state to state, depending if it is county, state or federal, their ways of accepting money for inmates’ changes by the money transfer company they’ve contracted with. Federal Prisons and some state-level prisons have centralized banking systems which means that you do not need to know where they are specifically, just that they are in the state systems of for instance the California, Texas, Florida DOC or the FBOP to name a few.

How do I send money using MoneyGram?

Some facilities will allow you to deposit cash through the lobby window stand-alone kiosk in the lobby or visitation room. Most facilities will also accept a postal money order mailed to the institution’s inmate mailing address made payable to the full inmate’s name.

Electronic banking allows friends and family members to send the funds online, and correctional departments are starting to favor this method because it is less work for staff and more accurate/easier to keep track of, as well as being more convenient.

Regardless of the method of sending funds, there are several key things you will need to know:
• Inmate’s full committed name
• Inmate’s ID number
• Inmate’s location – or a system like the federal BOP

Before sending any funds you should find out what online transfer companies the institution your inmate is incarcerated in uses. You can find this information on our site by navigating to the facilities page click on the Money Transfer button under the address and phone number.

Pay close attention to the rules of the facility. Sometimes they will require money senders are on the inmate's visitation list. Some correctional facilities have a deposit limit, like $200-300 at a time, but in federal, there is no limit.

MoneyGram, JPay, OffenderConnect, AccessCorrections, JailATM, WU, Touchpayonline, tigercommissary, smartdeposit are some of the money transfer firms being used by various facilities. MoneyGram is by far the oldest and most trusted.

Who else can access the money you send?

An inmate with fines or restitution will be subject to commissary/trust account garnishment. If the inmate has these financial obligations, they will be extracted from the inmate’s bank account. It may be a percentage or the entire amount depending on the situation. We recommend inmates who are going into their bid contact the counselor and make an arrangement beforehand. If you go in knowing they are taking 20-25% of all deposits is better than have them take it all and you find out in the commissary line when the account is zero.

Why is my inmate asking for more than I normally send?

This is generally a signal that the inmate is doing something they shouldn’t and need money to get them out of or through a situation. It could be gambling, it could be extortion it could be other things you don’t need to know on this forum (for now). Set boundaries with your inmate. Tell them that “this is the amount I can send each month” and that is it. There are no extras beyond the boundary. Also, NEVER send money to the account of another inmate on your inmate’s instruction. This is a sign that something is not right. If the corrections people discover this, and they do more times than not, it will result in some severe disciplinary action to the inmate, and certainly the loss of all privileges.

Who can I call if I suspect something?

We recommend speaking with the counselor or case manager of the facility and use a generic reference in the event that your suspicions are wrong. You needn’t put them in a more difficult position if they are.

Inmate Care Packages:

How to Buy Inmate Commissary Care Packages Online

Show your loved one how much you care – order a package today! The facilities usually have a weekly limit of about $100 per inmate, plus processing and tax. The orders do NOT count towards the inmates weekly commissary allowances Deposits can be made online for inmates 24/7 using a credit/debit card

There are also a few services that allow you how to order inmate commissary online. These trusted providers are approved and share revenue with the prisons from the sales to the inmates.

Here is a list of other similar programs prison commissary: Keefe Group, Access Securpak, iCareGifts, Union Supply Direct, Walkenhorst's, CareACell

Inmate Commissary:

What is Inmate Commissary?

Prison commissary (also sometimes referred to as inmate canteen) is a store for inmates housed within a correctional facility. While the very most basics may be provided for by a given correctional department, there are also other important goods/services that Florida prisoners and inmates must buy. For instance, supplies such as supplementary food, female hygiene products, books, writing utensils and a plethora of other things are examples of things that can be purchased as part of an inmate commissary packages for goods.

What is an Inmate trust account?

When you add money to an inmate account, the prison funds are stored on an inmate trust fund. This prison account basically acts as a personal bank account of an inmate. They will use this account to make Inmate Calls, pay for postage to Send Photos from Inmates, send emails from inmates, purchase Items from Commissary, receive wages from jobs, and more.

How To Send Mail:

This is how to send your inmate at Collin County TX Detention Facility letters, photos, postcards, greeting cards and magazines

Incoming and outgoing inmate mail is subject to inspection for the presence of contraband that might threaten the safety, security or well-being of the jail/facility, its staff, and residents. Inmates may receive only metered, unstamped, plain white postcards no larger than 4" x 6" as mail. Writing must be in pencil or blue or black ink. Any other mail will be returned to the sender. If no return address is available, unauthorized mail will be stored in the inmate's locker until the inmate's release.

Inmate mail cannot contain any of the following: Create an immediate threat to jail order by describing the manufacture of weapons, bombs, incendiary devices, or tools for escape that realistically are a danger to jail security; Advocate violence, racial supremacy or ethnic purity; No current inmate-to-inmate mail will be allowed and will be destroyed.

The easiest workaround is to look over the mailing services of InmateAid. We have an automated system for sending your loved one that special message or picture. We send thousands of pieces of mail per month with NO issues with the prisons or jails. The envelopes display the InmateAid logo, the mail room knows for certain that the contents will not be compromising. This trust was established in 2012.

How To Send Greeting Cards and Postcards:

Greeting cards are great for the holidays and birthdays. The ones from the store often have more than just the message because the policies surrounding appropriate content (no nudity or sexually suggestive material no matter how funny), and they cannot have glitter, stickers or anything else that makes the card different from a normal plain old card. Instead of going to the Hallmark store in the mall and looking around for hours - go to our easy to search Greeting Cards service.

It takes literally 45 seconds and it's very affordable for what you're getting (and what they are getting, too!). Select from 100s of birthday, anniversary and every holiday you can think of, and VERY easy to send from your phone on InmateAid:

Don't forget Christmas, Thanksgiving, Mother's Day, Father's Day, New Year's, Ramadan, Hanukkah, Passover, Easter, Kwanzaa or Valentine's Day!

In less than a minute and only $0.99, this act of kindness will be worth a million to your inmate. If you have a picture or two and don't want to write a long letter. Type out a little love in the message box and send your latest selfie... only 99 cents!

Don't wait until the moment has passed, it's easy and convenient to let them know you're thinking of them at every moment.

How To Send magazines and Books:

Send magazines to Collin County TX Detention Facility at 4300 Community Ave, McKinney, TX

Send the best magazines and books to your Inmate in jail or prison, it's the gift that keeps on giving all year round, There is nothing more exciting to an inmate (besides their release date) than getting their favorite magazine every month at mail call.

Magazines and books must come directly from the publisher. You are not allowed to send single magazines in an envelope. They need to come directly from the publisher with your inmate's name affixed to the address label. Magazine subscriptions are easy to set up, it takes literally 2 minutes.

You know when you go into the grocery and browse the new magazines on display? You see hundreds. Inside they place a little card that if you fill it out and send it in with your inmate's name, ID number and facility address - you drop it in the mail and in 8-12 weeks your inmate gets an issue every month for a whole year. Thankfully, there is an easier way, just CLICK here and browse yourself. Select a title or two and add your inmate's name to the order. It's fast, it's reliable and it's at a discounted rate for your convenience.

How To Save Money on Inmate Calls

The prison phone companies have a monopoly at the facility they have a contract with. Profits are shared so there is no incentive for their representatives to show you how to save money. They post their rates and in almost every case, there are at least two pricing tiers. Depending on where you are and where your inmate is, the type of phone number you use will make all the difference.

In federal prison, the answer is simply that a new local number will change your inmate's call rate from $.21 per minute to only $.06 per minute. Fed gives you only 300 minutes per month, the local line service is only $8.95, no hidden fees or bundling of other unwanted service charges

For the other facilities that are not federal, it used to be that a local number was the answer. Now, its market intelligence and InmateAid has made it their business to know what the best deal is in every scenario. And we can tell you that in 30% of the cases, we cannot save you a penny - and neither can anyone else. But we will give you a refund if we can't save you money.

For more specific information on inmate calls, you will want to navigate to the facility your inmate is incarcerated in through our site by going to Prison Directory and following the links to the Discount Telephone Service - get an honest estimate before you buy.

Ask The Inmate

Ask a former inmate questions at no charge. The inmate answering has spent considerable time in the federal prison system, state and county jails, and in a prison that was run by the private prison entity CCA. Ask your question or browse previous questions in response to comments or further questions of members of the InmateAid community.

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