If someone you love is locked up in Connecticut, getting money into their account covers commissary - food, hygiene, writing supplies - and keeps the connection going. Connecticut has two things worth knowing upfront. First, phone calls from Connecticut DOC facilities are free - you do not need to fund a phone account to receive calls. Second, Connecticut eliminated county jails in 1968 and operates a fully unified corrections system, meaning all adults serving state sentences are in Connecticut Department of Correction (CT DOC) facilities. There is no separate county jail deposit system to navigate.
Connecticut DOC also does not require you to be on the inmate's approved visitor list to send money. Anyone can deposit funds to an inmate account.
Connecticut DOC's four deposit methods
The Connecticut DOC Inmate Trust Fund (ITF) accepts funds through four methods. You can use whichever is most convenient.
JPay electronic deposit - online, by app, or by phone
JPay is one of Connecticut's electronic deposit options. You can deposit online at jpay.com, through the JPay mobile app on Android or iPhone, by phone through JPay, or at retail locations including Walmart (receive code 1222). Fees apply to JPay electronic deposits.
You need the inmate's CT DOC number to deposit through JPay. A JPay account is not required for some deposit methods through JPay, but having one makes the process faster.
TouchPay electronic deposit - online
TouchPay is a second electronic deposit option. Deposits can be made online at ctdoc.net (Connecticut's dedicated TouchPay portal). Fees apply. You need the inmate's CT DOC number.
Western Union - online or in person
Western Union is a third electronic option, available online at westernunion.com/corrections or at Western Union locations. Upon release, funds remaining in Western Union accounts are retrievable through the Western Union release process - CT DOC provides instructions for this. You need the inmate's CT DOC number.
U.S. Mail - money orders and approved checks
Mail deposits go to Connecticut's centralized Inmate Trust Fund, not to individual facilities. All mailed deposits must be sent to:
Inmate Trust Fund
P.O. Box 290800
Wethersfield, CT 06129-0800
The following are accepted by mail:
Money orders or certified/cashier's checks - make payable to the inmate AND their inmate number. Include a fully completed and legible Remitter Form (available on the CT DOC website). Both the inmate name/number AND the Remitter Form are required - without a legible, fully completed Remitter Form, the deposit will be delayed.
Attorney checks - include a cover letter.
Employer checks - include a pay stub.
Refund checks from vendors, Social Security checks, social services checks, tax refunds, unemployment checks, and Veterans Administration checks are also accepted.
Do not include letters, cards, photos, or other items with mailed deposits - they will not be forwarded to the inmate. Correspondence must be mailed directly to the facility. Do not send cash by mail - cash is not accepted and will be returned at the sender's expense. Blank money orders (not filled out) are also not accepted and will be returned. Keep the purchaser copy of your money order - it is your only proof of deposit.
The ITF account information phone number is (860) 692-7670.
What the inmate's CT DOC number is
The CT DOC number is the identification number assigned to every Connecticut DOC inmate. You need it for all four deposit methods. Find it using the CT DOC Inmate Search - searchable by name, DOC number, and date of birth - on the Connecticut DOC website.
Phone calls are free in Connecticut
Connecticut DOC provides free phone calls for people incarcerated in its facilities. You do not need to fund a phone account to receive calls. The phone system uses Securus Technologies (with AdvanceConnect, Traditional Collect, and Direct Bill account options), but since calls are free, the account setup is for receiving purposes, not for funding calls.
The Tablet Media Account is separate
CT DOC provides JPay tablets to incarcerated individuals. The Tablet Media Account - used for premium services like movies, songs, and games on the tablet - is separate from the general trust account. To move funds to the Tablet Media Account, the incarcerated person submits a CT DOC Special Request Form internally. You cannot deposit directly into the Tablet Media Account from outside. Your deposit goes to the general trust account, and the inmate requests a transfer internally if they want to use funds for tablet media.
Outgoing emails from inmates are free. Tablet e-messaging (incoming electronic messages from family) is available at select facilities.
No county jails in Connecticut
Connecticut is one of only a handful of states that eliminated county jails. Connecticut unified its corrections system in 1968 - all adult sentenced and pretrial inmates are held in Connecticut DOC facilities. There is no separate county jail deposit system. If your person was recently arrested in Connecticut, they are in a CT DOC facility regardless of whether they are pretrial or sentenced.
Federal custody
If your person is in federal Bureau of Prisons custody in Connecticut - the primary BOP facility is FCI Danbury - deposits go through the BOP Trust Fund via Western Union, MoneyGram at retail, or online at bop.gov. You need the eight-digit BOP register number. Do not use JPay, TouchPay, or CT DOC's Western Union corrections process for federal inmates.
Unclaimed account balances
If an inmate is released and does not claim their account balance, unclaimed funds are forfeited and transferred to the Correctional General Welfare Fund after one year from the date they first appear on the unclaimed account list, per Connecticut General Statutes. If your person was recently released, act promptly to claim any remaining balance.
What to know before you send anything
Get the CT DOC number first. Every deposit method requires it. Find it through the CT DOC Inmate Search by name and date of birth.
Anyone can send funds - no visitor list required. CT DOC does not require the sender to be on the inmate's approved visitor list to deposit money.
Keep your remitter form and money order receipt. For mailed deposits, the Remitter Form is required and the money order receipt is your only proof of payment. Without a complete Remitter Form, the deposit will be delayed.
Do not include letters or photos with mailed deposits. They will not reach the inmate. Mail correspondence directly to the facility address.
Phone calls are free. No need to fund a separate phone account for CT DOC facilities.
Tablet media is a separate internal process. Deposits go to the general trust account; the inmate transfers internally to the tablet account via Special Request Form.
Related pages:
/prisons/connecticut
How to write a letter to someone in a Connecticut facility
Send mail and photos through InmateAid
Arrest Record Search (affiliate)
Frequently asked questions
Does Connecticut have county jails?
No. Connecticut eliminated county jails in 1968 and operates a fully unified corrections system. All adults - pretrial and sentenced - are held in Connecticut DOC facilities. There is one deposit system for everyone.
What are the four ways to send money to a Connecticut DOC inmate?
JPay (online, app, phone, retail), TouchPay (online at ctdoc.net), Western Union (online or in person), and U.S. Mail (money order or approved check to Inmate Trust Fund, P.O. Box 290800, Wethersfield CT 06129-0800).
Do I need to be on the visitor list to send money in Connecticut?
No. CT DOC does not require senders to be on the inmate's approved visitor list to deposit funds. Anyone may send money.
What is the mailing address for Connecticut DOC deposits?
Inmate Trust Fund, P.O. Box 290800, Wethersfield CT 06129-0800. Mail all deposit items to this central address - not to the individual facility. Include a completed Remitter Form.
What needs to be on a mailed money order for Connecticut DOC?
The money order must be made payable to the inmate AND their inmate number. A fully completed Remitter Form must be included. Do not include letters, cards, or photos - they will not be forwarded.
What is the CT DOC number and where do I find it?
The CT DOC number is the identification number assigned to every Connecticut DOC inmate. Required for all deposit methods. Find it using the CT DOC Inmate Search on the department's website.
Do I need to fund a phone account for Connecticut DOC calls?
No. Phone calls from CT DOC facilities are free. You do not need to fund a Securus account to receive calls.
What is the Tablet Media Account?
A separate account for premium tablet content (movies, songs, games) provided by JPay. You cannot deposit directly into it from outside. Deposits go to the general trust account; the inmate submits a CT DOC Special Request Form to transfer funds internally.
Who do I call for CT DOC account information?
The Inmate Trust Fund account information line at (860) 692-7670.
What mail is accepted for CT DOC deposits?
Money orders and certified/cashier's checks; attorney checks (with cover letter); employer checks (with pay stub); refund checks from vendors; Social Security, social services, tax refund, unemployment, and Veterans Administration checks. Cash and blank money orders are not accepted.
What happens to unclaimed funds if someone is released?
Unclaimed account balances are forfeited to the Correctional General Welfare Fund after one year from their first appearance on the unclaimed account list. Claim remaining funds promptly after release.
How do I send money to someone in federal prison in Connecticut?
Use the BOP Trust Fund - Western Union, MoneyGram, or bop.gov online. The primary BOP facility in Connecticut is FCI Danbury. You need the eight-digit BOP register number. Do not use CT DOC deposit methods for federal inmates. ====================================================================
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