Elmwood Correctional Complex

You can support your loved ones at Elmwood Correctional on InmateAid, if you have any immediate questions contact the facility directly at 408-957-5900.

When someone you care about gets locked up, it's tough to figure out all the ins and outs of jail life. From sending mail to visiting, there are a lot of things to sort out. And getting info about the arrest? Not always easy. That's where this webpage comes in handy. It's here to help you get a handle on how things work at Elmwood Correctional Complex so you can stay connected and support your loved one behind bars.

The Elmwood Correctional is a detention center located at 701 S Abel St Milpitas, CA which is operated locally by the Santa Clara County Sheriff's Office and holds inmates awaiting trial or sentencing or both. Most of the sentenced inmates are here for less than two years. Santa Clara County accepts inmates from surrounding towns, Milpitas Police Department, and the US Marshal's Service.

New detainees arrive at the jail regularly, with some being released on bail, placed under pretrial services caseloads, supervised by probation agencies, or released on recognizance with a court appearance agreement. Those who are not released await their court appearances at the jail, receiving accommodations including bedding and meals. You can see all the arrest records for California here.

Elmwood Correctional Complex in Milpitas provides care, housing, and retention of approximately 2,600 medium- and minimum-security male inmates. The facility employs 265 correctional officers, and 25 administrative support personnel and hosts a large number of volunteers and program staff. The entire Elmwood complex has an operating budget of about $32 million a year.

The Elmwood buildings vary in shape and size, some designed for indirect supervision of inmates, others for direct supervision. Many are military-style barracks for minimum-security inmates. Although the Elmwood site only minimum and medium-security male inmates, the women's facility at Elmwood houses all security levels.

Inmate Programs - The Department of Correction's Programs Division delivers services for a vast number of recipients. Programs are offered by the department and partnered with community-based organizations. These services include, but are not limited to:

• Educational Treatment and Vocational Classes
• Departmental Services and Support
• Community Services
• Alternative Custody Programming
• Inmate Supervision and case management
• Provider Contracts
• Provider Performance Assessments and Reviews

ONLINE COMMISSARY ORDERS:

Any profits to the Sheriff’s office from commissary sales are placed into the Inmate Welfare Fund.

You can now go online and order items to be shipped into the custody facilities. Products offered online are the same products that are offered to inmates. However, not all items offered to inmates are available online, and items are bundled together rather than sold individually.

• Accepts debit/credit card payments
• Products will be delivered to inmates on regular delivery days

DEPOSITS:

There are several ways to deposit money in inmates' accounts:

1. LOBBY KIOSK
• Accepts cash, Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Located at the Main Jail and Elmwood lobbies

2. ONLINE: touchpayonline.com
• Accepts Visa/MasterCard credit or debit card
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year

3. TELEPHONE (toll-free): 1-866-232-1899

Follow these steps to deposit money via telephone.

- Enter the facility locator number followed by the # key. The facility code is 295110.
- Enter the depositor’s active account login number. Please note that first-time depositors will NOT have this number. They first need to set up a new account at www.touchpayonline.com. Or you can call 1-866-204-1603.
- When depositors are prompted for the inmate ID number, please use the inmate's booking number (CEN#).

• Accepts Visa/MasterCard credit or debit card
• Service available in English and Spanish
• Funds available within 24 hours
• Accepts and posts transactions 24 hours a day, 7 days a week, 365 days a year

4. MAILING A MONEY ORDER OR CASHIER'S CHECK:

Inmates’ families/friends can avoid paying a deposit fee by sending a money order to the facility that the inmate is housed at:

• For Main Jail mail to Inmate Services, 150 W. Hedding Street, San Jose, CA 95110
• For Elmwood mail to Inmate Services, 701 S. Able Street, Milpitas, CA 95035

Make the cashier's check or money order payable to Santa Clara County Department of Correction

They must include the inmate’s name + PFN number and the sender’s contact information (in case there is no record of the inmate or the inmate has been released). Mail without a return address will be rejected.

Inmate Programs
Various Educational and Recreational programs are available to inmates, based on their housing assignment. The Programs Unit offers the Regimented Correctional Program (RCP), Alcoholics Anonymous, Narcotics Anonymous, General Education Diploma (GED) classes, substance abuse classes, occupational training, computer skills, literacy (reading and writing skills), stress reduction, nutrition, personal hygiene, anger management, trauma recovery, parenting and others. To learn more about these programs, or to sign up for them, submit an Inmate Request Form to the Programs Unit or Classification.

Medical/Dental & Mental Health Services
Each inmate is interviewed at the time of booking and a medical screening questionnaire will be completed and maintained by the Medical unit. This questionnaire is confidential and is used by Medical staff to provide care. If your medical condition should change and you require care, speak with a nurse at pill call.

Minimum security inmates may receive medical care at the Medical Clinic located next to Processing. Notify an Officer immediately if your medical problem is an emergency or requires immediate attention.

If you are not yet sentenced and wish to see your own physician at their office, you must obtain a court order per 4011 P.C. If you are sentenced, you must obtain medical clearance and, if eligible, you must apply for a 4011 P.C. release or obtain a court order. You are responsible for all costs.

Pill calls are conducted at regularly scheduled times every day. An Officer will announce pill call in each housing area. Over-the-counter medication may be purchased through the commissary. Emergency dental care is provided for all inmates. If you require dental care, submit a dental request form to the nurse at the morning pill call. If it is an emergency, notify an Officer immediately.

Mental Health Services Are Available to Every Inmate
Being incarcerated can cause a great deal of emotional stress. Notify an Officer if you wish to speak to Mental Health staff. If you think another inmate may be considering suicide, notify an Officer immediately. Some signs of suicidal tendencies are: looking sad or tired, not sleeping or eating, feeling hopeless or worthless, withdrawing, refusing medical treatment, giving things away, writing a will, suddenly "improving" from depression.

Reading glasses may be obtained through Catholic Charities Inmate Support Services Program and the Chaplain.

Prescription glasses are not provided by Medical. You are allowed to possess your prescription glasses.

Property and Money
When you are booked, your money, personal property, and clothing are taken for safekeeping. You should keep your receipt. The Department of Correction will not be responsible for any personal property not surrendered at the time of booking. You may release your property to anyone you wish, except another inmate.

To release property, a Prisoner's Property Release Form must be completed. The person picking up the property should fill in a form as completely as possible and bring it when they come to the jail to get the property. Failure to bring a filled-in form will delay the release of the property.

Prisoner's Property Release Form

If you release any of your property, you must release all of it (with the exception of personal clothing). Personal clothing may be released if you are going to prison.

CDC only accepts the following items if you are in route or sentenced to State prison (there are no exceptions!):

• Legal books and materials
• Postage stamps and stamped envelopes, not to exceed 20
• Receipts address books, business cards, etc.
• One writing tablet
• Five personal letters
• Religious medal, value less than $50.00 and no stones
• Wedding bands with a value less than $100.00 and no stones
• All medical devices, aids and prosthetics will be returned after being checked by medical staff
• Prescription eyeglasses, with a case, no metal clips
• Medical alert identification, no chains

Once you are sentenced to State prison, you must make arrangements to have your property picked up. If it is not picked up prior to your departure, you will be required to sign a property release form authorizing someone to pick it up. Property left unclaimed will be destroyed after 180 days. If it becomes necessary to confiscate any in-custody property, you will be given a receipt and the property will be placed with your personal property.
Your money is credited to your account and your commissary purchases will be subtracted from your account. You may release money from your account to anyone you wish, except another inmate. Anyone may send money to your account by sending a Cashier's Check or Money Order made payable to the SANTA CLARA COUNTY DEPARTMENT OF CORRECTION (SCCDOC). The sender must write your name and PFN (three letters and three numbers) on the Cashier's Check or Money Order. There is a three hundred dollar ($300.00) maximum limit for each check or money order per week. Personal checks will not be accepted. Cashier's Check or Money Order must be sent through regular U.S. Postal Service, no overnight, express mail, etc., will be accepted.

Mail for DOC Inmates

Mail for inmates is only accepted when delivered through regular U.S. Postal Service, no overnight, express mail, etc., will be accepted. Mail from private delivery services, UPS, FedEx, etc., will not be accepted.

The following items will NOT be accepted through the mail service:

• Cardboard
• Plastics, or anything laminated
• Anything GANG related (Photos, colors, writing, symbols)
• Drugs
• Two-ply cards will be separated (they are discouraged)
• Cards larger than 5x7
• Blank paper, cards, envelopes, stamps
• Magazines, books, and newspapers not from the publisher
• Staples and paper clips or glitter
• Items having suspicious stains or markings, lipstick or whiteout
• Letters or envelopes having stickers on them
• Hardbound books
• Padded envelopes or Priority Mail
• Artwork was done with wax, watercolors or heavy crayons, markers, felt tip pens and/or glitter pen
• Flowers
• Envelopes or items with tape
• Instant camera photos (i.e. Polaroid)
• Photographs larger than 4" x 6"
• Photocopied pictures on 8 1/2 x 11 sized paper
• Posters larger than 5" x 7"
• Food items
• Packages
• Photographs containing sexually explicit or suggestive images and/or graphic nudity

Inmates may receive newspapers, magazines, periodicals, and books through the US Postal Service if they are mailed directly from the publisher. They will not be accepted if sent by a bookstore or any other person. You may arrange with Catholic Charities Inmate Support Services Program for some materials to be delivered. No hardbound books will be accepted.