Indiana's grievance system starts on a tablet. At most IDOC facilities, the informal grievance step -- the required first attempt to resolve your complaint -- is filed through an application on the offender tablet, not on paper. If you do not have access to the tablet, there are paper alternatives, but the tablet system is the default. The informal step starts a clock: if staff do not respond within 10 business days, the informal step is automatically waived and you may proceed directly to the formal grievance without any further wait.
Indiana's process has four steps in total: the informal grievance, the formal grievance, an appeal to the Warden, and a final appeal to the Department Offender Grievance Manager. The Manager's decision is final. All deadlines throughout the process are in business days, defined as Monday through Friday excluding weekends, State holidays, and declared facility emergencies.
The governing policy is Policy and Administrative Procedure 00-02-301, Offender Grievance Process, effective December 1, 2025. This is the most recently updated grievance policy in this article series.
Why the Process Matters: The PLRA
The Prison Litigation Reform Act of 1995, 42 U.S.C. section 1997e(a), requires you to exhaust all available administrative remedies before a federal court will hear a lawsuit about prison conditions. In Indiana, that means completing all four steps and receiving a final decision from the Department Offender Grievance Manager, or having the response period expire at that level without a response. The Manager's decision is explicitly designated as final.
The Supreme Court in Woodford v. Ngo (2006) held that proper exhaustion requires following all procedural rules. Miss the 10-business-day window to file the formal grievance, skip the informal step without a valid waiver, or miss the 5-business-day appeal windows between steps, and your case may be dismissed in federal court.
The exhaustion requirement applies to conditions of confinement claims. It does not apply to habeas corpus petitions challenging your conviction or sentence.
Overview of Indiana's Grievance System
Policy 00-02-301 applies to all offenders committed to the Indiana Department of Correction. It covers: policies, procedures, and rules; staff interpretation and application of those rules; actions of individual staff, contractors, and volunteers; reprisal for using the grievance process; any other conditions of care or supervision within the IDOC or its contractors; and PREA.
What cannot be grieved under Policy 00-02-301:
- Federal, state, and local law
- Court actions and decisions, including pre-sentence investigation reports, pending charges, and jail time credit
- Indiana Parole Board actions or decisions
- Parole Agent recommendations to the Indiana Parole Board
- Classification actions or decisions, including loss of a job, change in security level, facility transfers, and bed moves (a separate classification appeals process exists under Policy 01-04-101)
- Disciplinary actions or decisions, including the procedure used in disciplinary proceedings or a finding of guilt (a separate disciplinary appeal process exists) -- but you may file a grievance about a related event, such as staff mistreating your property during the same course of events that led to the discipline
- The contents of grievance or appeal responses
- Complaints on behalf of other offenders, class action complaints, or third-party individuals
- Denial of a sex offender's visits with minors based on the Department's case review
- Any matter outside the Department's control, including actions of persons not operating under contract with IDOC
- A Warden's designation of you as a grievance abuser
- Tort claims seeking monetary compensation
- Staff discipline, assignment, duties, and training
Retaliation for filing grievances is strictly prohibited. If you believe you have been retaliated against, you may file a new grievance specifically about the retaliation.
The Four-Step Process
Step 1: Informal Grievance (Tablet Application)
Where applicable, file an informal grievance through the offender tablet grievance application within **10 business days** of the date of the event giving rise to the grievance.
You may file no more than three informal grievances in a single day.
The designated staff member must respond in writing within **10 business days** of receiving the informal grievance. The response must reflect an understanding of your complaint, be responsive to the issue, cite any relevant rules or policies, and specify the action taken if any.
If staff does not respond within 10 business days: the informal grievance step is automatically waived. You may proceed directly to filing a formal grievance without waiting further.
When is the informal step waived automatically?
- Emergency grievances (go directly to formal grievance process)
- PREA/sexual abuse grievances (informal step not required)
- Medical grievances
- Other good cause situations at the Offender Grievance Specialist's discretion
Understanding the "Initiating Grievance Event": The 10-business-day clock for the formal grievance starts from the "Initiating Grievance Event," which is defined as whichever occurs LAST among: (1) the date of the incident, (2) the date of staff's response to the informal grievance, or (3) 10 business days after the informal grievance was submitted if staff gave no response. This means the informal step does not compress your formal grievance window -- the formal grievance clock starts after the informal step plays out.
Step 2: Formal Grievance (State Form 45471)
File a completed State Form 45471, "Offender Grievance," within **10 business days** of the Initiating Grievance Event. Get the form from the Offender Grievance Specialist.
Requirements for the form:
- Complete every part of the form
- Write legibly
- Avoid legal terminology
- Relate to only one event or issue
- Sign, date, and submit the form yourself (a staff member or another offender may write the form for you if you have a physical, language, or other impairment, but you must sign and submit personally)
- Explain how the situation or incident affects you personally
Submit the form to the Offender Grievance Specialist. The Specialist stamps the form received and must return a date-stamped copy to you within **2 business days** of receiving it. That stamped copy is your proof of filing. Keep it.
Screening: The Offender Grievance Specialist reviews the form and either accepts it or returns it using State Form 45475, "Return of Grievance," within **10 business days** of stamping it received. If the form is returned, you have **5 business days** to revise and resubmit. The Specialist may accept a form that does not technically conform to the rules if there is good cause (for example, an inability to comply for reasons outside your control).
After acceptance, the investigation timeline:
- Within **5 business days** of acceptance: Specialist forwards to appropriate staff/supervisor
- Within **10 business days** of receiving the referral: staff/supervisor investigates, prepares a written response with findings, decision, and rationale, and returns it to the Specialist (same timeline for medical grievances)
- The Specialist has **20 business days** from the date the grievance was accepted to complete the investigation and provide a response to you overall
If you receive no grievance response within **30 business days** of receiving the date-stamped copy of your form from the Specialist: you may appeal as though the grievance had been denied.
Step 3: Appeal to the Warden/Designee (State Form 45473)
If you are dissatisfied with the formal grievance response, complete State Form 45473, "Grievance Appeal," and submit it to the Offender Grievance Specialist within **5 business days** after the date of the grievance response.
Your appeal must: address the basic matter of the grievance; state why the previous response was unacceptable, establishing a rationale for reinvestigation; be legible, signed, and dated; and not raise new or unrelated issues (though it may include additional facts about the original issue and may raise concerns about the prior response).
The Specialist records the date, forwards the appeal to the Warden's office, and generates a receipt that is forwarded to you.
Warden/designee response: within **20 business days** of receipt of the appeal. For medical appeals, the Warden must consult the designated Medical Grievance Appeal Responder (who must be a different individual from the person who responded to the original medical grievance). Same 20-business-day timeline for both medical and non-medical.
If you are still dissatisfied, or no response is received within the timeframe, you may appeal to the Department Offender Grievance Manager.
Note: If the Warden's appeal overturns the original grievance decision in your favor and you are still not satisfied with the resolution, you retain the right to appeal to the Department Offender Grievance Manager.
Step 4: Department Offender Grievance Manager (State Form 45473) -- Final
Submit State Form 45473 to the Offender Grievance Specialist within **5 business days** of the Warden's appeal response (or after the Warden's response period expires without a response).
The Specialist scans and enters your appeal into the offender management system within **5 business days** of receipt, for the Department Offender Grievance Manager's review.
Response times:
- Non-medical grievances: Manager completes investigation and issues response within **20 business days** of receipt
- Medical grievances: Manager works with the Chief Medical Officer or designee; same **20 business day** timeline
- If no response within the required timeframe: you may consider the appeal as being denied
The Department Offender Grievance Manager's decision is **final**. Once issued, your administrative remedies are exhausted.
The Manager's decision is returned electronically to the Specialist. The Specialist reviews it, prints a copy, and ensures you receive it within **5 business days** of the Specialist receiving it from the Manager.
Deadlines at a Glance
All deadlines in business days (Monday through Friday excluding weekends, State holidays, and declared facility emergencies).
Informal grievance filing: within 10 business days of the event
Staff response to informal grievance: within 10 business days; no response = step automatically waived
Formal grievance (State Form 45471) filing: within 10 business days of the Initiating Grievance Event
Specialist stamps and returns copy to you: within 2 business days of receiving the form
Specialist screens (accept or return): within 10 business days of stamping
If returned: you have 5 business days to revise and resubmit
Specialist forwards to staff/supervisor after acceptance: within 5 business days
Staff/supervisor investigation and response: within 10 business days of receiving the referral
Overall Specialist response to you: within 20 business days of acceptance
If no response at all: 30 business days from receiving stamped copy = may appeal as denied
Warden/designee appeal (State Form 45473): within 5 business days of grievance response
Warden/designee decision: within 20 business days of receiving the appeal
Department Offender Grievance Manager appeal (State Form 45473): within 5 business days of Warden's response
Specialist enters Manager appeal into system: within 5 business days of receiving it
Manager's decision: within 20 business days of receipt
Specialist delivers Manager's response to you: within 5 business days of receiving it
Emergency grievance: Warden responds within 1 business day; offender appeals within 1 business day; Manager decides within 5 business days of appeal
PREA emergency: Warden initial response within 48 hours; Manager final decision within 5 calendar days
What to Put in Your Grievance
State Form 45471 requires you to explain how the situation or incident affects you. Be specific: include the date of the incident, the names of staff involved, what happened, what policy or rule was violated, and what you want done. One event or issue per form.
Keep copies of everything: your informal grievance submission confirmation from the tablet, the date-stamped copy of State Form 45471 the Specialist returns to you, every response you receive, and every appeal you submit. The 5-business-day windows between steps require you to move quickly. Having copies on hand means you can act without having to reconstruct what happened.
Families: Families cannot file a grievance on your behalf for general conditions of confinement claims. Only you may submit and personally sign the formal grievance. The exception is sexual abuse: third parties including family members, attorneys, other offenders, and outside advocates are permitted to assist you in filing and may even file on your behalf -- but the Department may require your agreement as a condition of processing and may require you to personally pursue subsequent steps. Your family can help by keeping copies you send them, tracking the 5-business-day appeal windows, and contacting outside organizations after exhaustion.
When the System Fails
No informal response within 10 business days: The informal step is automatically waived. Proceed to the formal grievance immediately. The Initiating Grievance Event is 10 business days after you submitted the informal grievance.
Formal grievance returned: Use State Form 45475 (which the Specialist sends you) to understand why. Fix the specific issue noted and resubmit within 5 business days.
No response to formal grievance within 30 business days: Proceed to the Warden appeal as if denied. State in your State Form 45473 that you received no response within 30 business days.
No Warden response within 20 business days: Proceed to the Department Offender Grievance Manager appeal as if denied.
Grievance abuser restrictions: If the Warden determines you are abusing the grievance process, your access may be restricted: 30 days (first instance), 60 days (second), or 90 days (third). Emergency, PREA, and court-remanded grievances are always exempt from these restrictions. You will be interviewed before any restriction is imposed, and the restriction cannot be grieved.
Federal Prisons in Indiana
Indiana's federal presence is centered at the **Federal Correctional Complex, Terre Haute (FCC Terre Haute)**, located in Terre Haute, Vigo County -- about 70 miles west of Indianapolis. The complex includes:
**USP Terre Haute** (high-security, approximately 1,298 male inmates): Contains the federal death row and the execution chamber used for federal executions.
**FCI Terre Haute** (medium-security, approximately 977-1,072 male inmates): Contains the unique **Communications Management Unit (CMU)**, the only unit of its kind in the federal prison system, for inmates whose communications with outside parties require heightened monitoring. A July 2025 DOJ OIG management alert cited temperature, sanitation, and infrastructure concerns at FCI Terre Haute.
**FCI Terre Haute Camp** (minimum-security, approximately 247-277 male inmates): adjacent satellite camp.
All three fall under the **North Central Regional Office** in Kansas City, KS. If you are at any FCC Terre Haute facility, the Indiana IDOC process described in this article does not apply to you. Federal inmates use the BOP Administrative Remedy Program running BP-8 through BP-11 under 28 CFR Part 542. See the InmateAid federal grievance article for the complete BOP process.
After Exhaustion: Where to Go Next
Once the Department Offender Grievance Manager issues a final decision, or 20 business days pass without a response at that level, your administrative remedies are exhausted. Federal court is now an option for conditions of confinement claims.
Indiana Protection and Advocacy Services (IPAS): indianaadvocacy.org; 1-800-622-4845. Indiana's federally mandated Protection and Advocacy organization for people with disabilities, including mental illness. Has federal authority to investigate abuse and neglect and to access IDOC facilities. Relevant especially for disability-related grievances, mental health care, and accommodation complaints.
ACLU of Indiana: aclu-in.org. Works on civil rights and prisoners' rights issues in Indiana.
Indiana Legal Services: indianalegalservices.org. Free civil legal aid for low-income Indianans. May be able to assist with conditions of confinement claims after exhaustion.
Jails vs. Prisons: Key Differences in Indiana
Indiana has 92 counties and 92 county jails, all operated by county sheriffs. Policy 00-02-301 applies only to IDOC facilities. County jails have their own individual grievance policies, and these vary significantly from county to county.
If you are in an Indiana county jail, ask for the jail's grievance policy in writing. Confirm the form, the filing deadline, the number of steps, and the response deadlines. The PLRA requires you to exhaust whatever process exists at your specific county jail before filing in federal court -- even if that process is minimal or informal.
Indiana also uses some county jail beds as overflow for IDOC residents. If you are an IDOC resident held in a county jail, confirm with the Offender Grievance Specialist at the nearest IDOC facility whether Policy 00-02-301 or the county jail's policy governs your complaint.
Special Circumstances
Medical grievances: Medical grievances are fully grievable under Policy 00-02-301. The informal step is automatically waived for medical grievances, meaning you proceed directly to State Form 45471. At the Warden appeal level, the Warden must consult a designated Medical Grievance Appeal Responder. Critically, the person who responds to your formal medical grievance and the person who responds to your medical grievance appeal must not be the same individual. At the Manager appeal level, the Manager works with the Chief Medical Officer or designee.
PREA and sexual abuse grievances: No informal step required. No time limit to file. Third parties may file on your behalf with your consent. You may submit the grievance to any staff member except the person who is the subject of the complaint. Emergency sexual abuse: Warden response within 48 hours; Manager final decision within 5 calendar days. Standard PREA grievances: final decision within normal timelines.
Emergency grievances: Submit to the nearest staff member immediately. The Specialist brings it to the Warden's attention immediately; Warden responds within 1 business day. You have 1 business day to appeal the Warden's emergency response to the Specialist, who notifies the Manager. Manager issues final decision within 5 business days of the appeal. Filing an emergency grievance in bad faith may result in discipline.
Reprisal: Strictly prohibited. If you believe staff retaliated against you for filing a grievance, file a new grievance about the retaliation. The Specialist must thoroughly investigate reprisal allegations.
Restrictive housing: In units where you do not have access to other offenders, you may request a staff member to assist in writing your grievance or appeal. You must sign and submit it yourself. A staff member or another offender may physically write the form for you if you have an impairment, but only you may sign and submit.
Frequently asked questions
How does the informal grievance work in Indiana?
Indiana's informal grievance is filed through an application on the offender tablet at facilities where the tablet is available. You have 10 business days from the incident to file. Staff must respond within 10 business days of receiving it. If they do not respond in time, the informal step is automatically waived and you may file the formal State Form 45471 without waiting. The informal step is also waived for emergencies, PREA grievances, and medical grievances.
How long do I have to file the formal grievance?
Ten business days from the "Initiating Grievance Event." This is whichever occurs LAST: the date of the incident, the date staff responded to your informal grievance, or 10 business days after you submitted the informal grievance with no response. Because the Initiating Grievance Event is the latest of these, the informal step expands rather than compresses your formal filing window.
What is the Department Offender Grievance Manager and why does the decision matter?
The Department Offender Grievance Manager is the central office staff member designated by the Commissioner to oversee the grievance process and handle second-level appeals. The Manager's decision is explicitly designated as final in Policy 00-02-301. Once the Manager issues a decision, you have exhausted Indiana's administrative remedies.
What if I receive no response at any step?
At the formal grievance level: if you receive no response within 30 business days of getting the stamped copy from the Specialist, you may appeal to the Warden as if denied. At the Warden appeal level and the Manager appeal level: if no response arrives within the 20-business-day window, you may treat that as a denial and proceed to the next step. Document the date you filed at each step so you can calculate when the response window expires.
Can my family file a grievance for me?
Generally no -- the formal grievance must be signed and submitted by you personally. The exception is sexual abuse: third parties including family members, attorneys, and advocates may file on your behalf with your consent. Your family can help by keeping copies you send them and tracking the 5-business-day appeal windows.
What is a Communications Management Unit and why is it in this article?
The CMU at FCI Terre Haute is a federal (BOP) unit, not an Indiana IDOC facility. It is mentioned here because Indiana houses one of only two CMUs in the federal prison system, and families sometimes contact the wrong administrative office when their loved one is in the CMU. If your family member is at FCI Terre Haute or USP Terre Haute, they are in federal BOP custody and the IDOC process described in this article does not apply. --- INTERNAL LINKS TO PLACE: 1. Indiana inmate search (InmateAid Indiana page) 2. Family rights and advocacy in Indiana (FRA series Indiana article) 3. How the Indiana prison disciplinary process works (if spoke exists) 4. How Prison Works hub 5. Staying Connected hub --- SPEC NOTE / SOURCING (strip before publish): - Voice: formerly incarcerated narrator written TO the incarcerated person; family guidance woven in. No em dashes. No smart quotes. No double hyphens. Plain text. - Meta title char count: 53 (under 60). Meta description char count: 153 (in 150-160 range). All 7 FAQ headings under 60 chars, verified. - Defining hooks for Indiana: (1) INFORMAL STEP VIA TABLET APPLICATION -- filed through offender tablet at equipped facilities; (2) AUTOMATIC WAIVER -- informal step automatically waived if staff don't respond within 10 business days; no waiting required; (3) INITIATING GRIEVANCE EVENT definition -- whichever of (1) incident date, (2) informal response date, or (3) 10 days after informal with no response occurs LAST -- this benefits the offender; (4) ALL DEADLINES IN BUSINESS DAYS (Monday-Friday excl. weekends, State holidays, declared facility emergencies) -- most other states mix calendar and working days; Indiana is uniform business days throughout; (5) EMERGENCY GRIEVANCE: 1 business day Warden response; 1 business day offender appeal window; 5 business day Manager final decision; (6) MEDICAL: informal step waived; medical responder and appeal responder cannot be the same individual; Manager works with Chief Medical Officer; (7) PREA: no informal step; no time limit; third parties may file; 48-hour Warden emergency response + 5 CALENDAR DAYS Manager final (not business days -- note the switch); (8) GRIEVANCE ABUSER: 30/60/90 day restrictions; interview required before restriction; (9) FCC TERRE HAUTE: three-facility complex including the only federal CMU in Indiana and federal death row at USP Terre Haute; North Central Regional Office; DOJ OIG Oct 2025 management alert on FCI conditions; (10) MOST RECENTLY UPDATED policy in the series (effective 12/01/2025). - SOURCES: Policy and Administrative Procedure 00-02-301, Offender Grievance Process, effective 12/01/2025 (full text fetched from in.gov/idoc/files/policy-and-procedure/policies/00-02-301-Offender-Grievance-Process-11-13-25.pdf; dated November 13, 2025, effective December 1, 2025; replaces 00-02-301 dated 09-1-2020/ED#20-18): Purpose (I); Policy Statement (II: not intended to replace channels of communication; staff good faith effort); Definitions (III: Appeal; Business Day = Mon-Fri excl weekends/State holidays/declared facility emergencies; Department; Department Offender Grievance Manager; Direct Involvement; Emergency Grievance; Emergency Grievance PREA; Grievance Abuser = repetitive/retaliatory/excess; Formal Grievance = State Form 45471; IRIS; Informal Grievance = through offender tablet application; Initiating Grievance Event = whichever occurs LAST of incident date, date of staff response to informal, or 10 business days after informal with no response; Offender Grievance Specialist; PREA; Remedy; Reprisal); Use of Grievance Process (IV): four steps listed; grievable matters including PREA; non-grievable list (laws, courts, parole, classification, disciplinary, grievance response contents, complaints for others, sex offender minor visit denial, outside control, abuser designation, tort claims, staff discipline); PREA sexual abuse third party provisions with victim consent requirement; Reprisal Prohibition (V): strictly prohibited including discipline except bad faith emergency; restriction for misuse not considered reprisal; Remedies (VI): founded = in offender's favor; no rejection solely for improper/unavailable remedy; remedies: replace state items, review/revise procedures, correct records, other as appropriate; Communication (VII): A&O, handbook; non-English/impairment provisions; Staff Involvement (VIII): directly involved staff excluded; restrictive housing assistance; custody staff handling; Warden monthly designee meetings; Health Services = designated medical responder and medical appeal responder must not be same individual; Abuse of Process (IX): interview before restriction; 30/60/90 day restrictions first/second/third; exceptions for emergency/PREA/court-remanded; Informal Grievance (X): 10 business days from event; max 3/day; staff response within 10 business days; no response = auto-waived; waived for emergency/PREA/medical/good cause; Filing a Grievance (XI): State Form 45471 within 10 business days of Initiating Grievance Event; Specialist stamps + returns copy within 2 business days; Specialist screens within 10 business days; if returned = offender has 5 business days to revise; Specialist accepts or returns; good cause exception; Response: 20 business days from acceptance overall; within 5 business days specialist forwards to staff; non-medical staff: 10 business days to investigate + respond; medical staff: 10 business days; if no response within 30 business days of stamped copy = may appeal as denied; State Form 56892 for evidence; Emergency: nearest staff -> Specialist -> Warden within 1 business day; offender appeals within 1 business day; Manager final within 5 business days; bad faith discipline allowed; PREA: forward to Specialist -> log -> Warden immediate corrective action -> 48-hour initial response -> Manager final within 5 CALENDAR DAYS; time limits don't apply; informal not required; no referral to subject staff; 3rd parties may file with consent; Offender Grievance Appeals (XII): State Form 45473 within 5 business days of grievance response; Specialist records + forwards + generates receipt; Warden/designee within 20 business days; medical = consult medical appeal responder (different from original responder); no response = appeal to Manager; overturned decisions: still right to appeal if unsatisfied; Department Offender Grievance Manager Appeals (XIII): State Form 45473 within 5 business days of Warden response; Specialist enters into system within 5 business days; Manager: 20 business days non-medical; 20 business days medical with CMO/designee; no response = deemed denied; Manager decision FINAL; Specialist delivers to offender within 5 business days; Overturned Grievances (XIV): corrective measures documented within 5 business days; Overturn Response provided to offender; indianaadvocacy.org (IPAS = Indiana P&A; 1-800-622-4845); aclu-in.org (ACLU of Indiana); indianalegalservices.org (Indiana Legal Services); FCC Terre Haute: USP Terre Haute (high-security, ~1,298 males, federal death row/execution chamber), FCI Terre Haute (medium-security, ~977-1,072 males, Communications Management Unit -- only one in Indiana), FCI Terre Haute Camp (minimum-security, ~247-277 males); North Central Regional Office Kansas City KS; DOJ OIG October 2025 management alert on FCI Terre Haute temperature/sanitation/infrastructure; Wikipedia USP Terre Haute, FCI Terre Haute, FCC Terre Haute (confirmed operational, all male, Vigo County Terre Haute IN); Woodford v. Ngo 548 U.S. 81 (2006). - VERIFY FLAGS for Poorwa: (1) Policy 00-02-301 is effective 12/01/2025 -- this is the CURRENT version. No further version verification needed beyond confirming in.gov/idoc still has this as the active policy. (2) Confirm State Form numbers: 45471 (Offender Grievance), 45473 (Grievance Appeal), 45475 (Return of Grievance), 56892 (Record of Grievance Evidence) -- all should be on the IDOC forms page. (3) CRITICAL: Confirm informal grievance is via offender tablet application -- the policy says "offender tablet grievance application" and "where applicable" -- verify what happens at facilities without tablets (paper process) and add to article if significant. (4) Confirm FCC Terre Haute: USP Terre Haute and FCI Terre Haute and Camp all still operational; North Central Regional Office Kansas City KS. (5) Confirm no other BOP facilities in Indiana (only the FCC Terre Haute complex). (6) Confirm Indiana Protection and Advocacy Services: indianaadvocacy.org; 1-800-622-4845. (7) Confirm ACLU of Indiana: aclu-in.org. (8) Confirm Indiana Legal Services: indianalegalservices.org. (9) Business day definition confirmed as Mon-Fri excl. weekends/State holidays/declared facility emergencies -- this is unusual (the "declared facility emergencies" component is unique in this series). (10) PREA emergency final decision is 5 CALENDAR DAYS (not business days) -- confirm this distinction from the policy text. Non-PREA emergency Manager decision is 5 BUSINESS DAYS. Verify this difference is accurate. (11) Confirm medical informal step is waived per policy text: "The requirement of filing an informal grievance may be waived if it is determined by the Offender Grievance Specialist that this is an emergency grievance or PREA grievance as defined in Section III of this Policy, if it is a medical grievance, or for other good cause." -- medical grievance waiver confirmed. (12) Grievance abuser restriction is NOT grievable -- confirmed in policy: "no grievance may be filed regarding this action." (13) 92 Indiana counties each with separate county jail grievance processes -- confirm general accuracy. No volatile phone rates. No crisis-line specifics.